Prime 54

Review summary

1. M

   Michele

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing experience for our anniversary dinner. Valentina was such a wonderful server we really enjoyed her. Steak, oysters, spinach and drinks all perfect. This place is a must when in Miami!!
   

   Prime 54Responded 2 days ago

   Dear Michele, Thank you for celebrating your anniversary with us! We are delighted to hear that you had such an amazing experience. Your kind words will be shared with her and the rest of our team. We appreciate your support and look forward to welcoming you back on your next visit to Miami! Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

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2. J

   James

   VIP

   Philadelphia

   67 reviews

   5.0

   67 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. High prices but nice meal and great service
   

   Prime 54Responded 2 days ago

   Dear James, Thank you for your kind review. We are pleased to hear that you had a great dining experience and that our service met your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful meal. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

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3. K

   Kristina

   New York City

   19 reviews

   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good food. Janine was exceptionally knowledgeable and prompt. Good win. The front desk as we arrived to eat gave us attitude when we asked for a kids menu for our 11 year old who is tall.
   

   Prime 54Responded 2 days ago

   Dear Kristina, Thank you for your wonderful review. We are pleased to hear that you enjoyed both the service and the food, and we will be sure to pass along your kind words to Janine. However, we regret to hear about your experience upon arrival. Providing a warm and accommodating welcome to all our guests is very important to us, and we appreciate your feedback as we continuously work to improve our service standards. We hope to have the pleasure of welcoming you back soon. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

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4. L

   Lee

   VIP

   Chicago

   29 reviews

   4.0

   29 reviews

   Dined on February 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was great but service was very slow. It took 55 minutes to get our appetizer. Over 30 minutes for our drinks. Arrived early and made us wait 20 minutes despite many open tables. I’m guessing it was flow control? They clearly need more staff — bar, service & kitchen.
   

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5. C

   Christian

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! This place always makes you happy.
   

   Prime 54Responded 5 days ago

   Dear Christian, Thank you for sharing your positive experience at Vida. We are delighted to hear that you enjoyed our food and service. Our team takes great pride in ensuring every guest leaves happy, and your feedback means a lot to us. We look forward to welcoming you back to Vida at Fontainebleau soon. Best regards, Ryan Guest Experience Team Fontainebleau, Miami Beach, FL
   

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6. K

   Kristen

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on February 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   One of the worst meals i have had in a very long time. Waited forever and it was practically empty. Once received it was not cooked to our desired temperature. Very disappointed-
   

   Prime 54Responded 2 days ago

   Dear Kristen, I am very sorry to hear that your dining experience did not meet your expectations. We strive to provide exceptional food and service, and it is disappointing to learn that we fell short during your visit. Your feedback is truly valuable, and we will review these concerns with our team to ensure we are continuously improving our service standards. We hope to have the opportunity to provide you with a much better experience in the future. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

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7. D

   Donald

   VIP

   Los Angeles

   38 reviews

   2.0

   38 reviews

   Dined on February 18, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We were disappointed with this restaurant. When we checked in we asked for and were told we could be seated downstairs where it was quiet. However, after waiting almost thirty minutes past our reservation time, we seated in the very noisy upstairs area near the bar. Service was slow, apparently due to a small staff. The staff were friendly, but overworked. The table appetizer didn’t come until after the salads and soup. The wine list was taken away before we could order even a glass. What should have been a ninety minute event took almost three hours. The food was flavorful, but overall, we will not go back due to the mis-service.
   

   Prime 54Responded on February 20, 2025

   Dear Donald Thank you for sharing your feedback. We are sorry to hear about your disappointing experience at Prime 54. We understand how frustrating it can be when expectations are not met, especially regarding seating arrangements, service speed, and overall dining experience. We sincerely apologize for the inconvenience and discomfort this caused. Your comments are very important to us, and we will address these issues with our team to ensure improvements are made. We strive to provide a seamless and enjoyable dining experience, and it is clear we fell short during your visit. If you would like to discuss your experience further, please feel free to provide your contact information. We appreciate the opportunity to restore your trust in us. Best regards Luis Guest Experience Team
   

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8. M

   Maryjo

   VIP

   Greater Boston

   9 reviews

   1.0

   9 reviews

   Dined on February 17, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Not what you’d expect from a $$$$ restaurant. Steak was overcooked and had to be sent back while sides sat there for 10 min getting cold. Service was horrific! Our server took the order and did not return once to inquire about our dinner. We had to flag down a person busing tables to find a manager because our server never returned. It was becoming comical watching her tend to other tables and completely ignore us. Overall food was average, portion size very small and service worse than fast food.
   

   Prime 54Responded on February 20, 2025

   Dear Maryjo Thank you for sharing your feedback. We are deeply sorry to hear about your disappointing experience at Prime 54. It is unacceptable that your steak was overcooked, your sides were left to get cold, and the service was far below our standards. We sincerely apologize for the inconvenience and frustration this caused. Your comments are very important to us, and we will address these issues with our team to ensure significant improvements are made. We strive to provide an exceptional dining experience, and it is clear we fell short during your visit. If you would like to discuss your experience further, please feel free to provide your contact information. We genuinely appreciate the opportunity to restore your trust in us. Best regards Luis Guest Experience Team
   

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9. D

   Debra

   VIP

   New York City

   55 reviews

   3.0

   55 reviews

   Dined on February 17, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The food was good, but our server was terrible.He never checked up on us. There was a problem with our salad, and we only told him about it when he gave us the check.
   

   Prime 54Responded on February 20, 2025

   Dear Debra Thank you for sharing your feedback. We are glad to hear that you enjoyed the food at Prime 54, but we are sorry to learn about the issues with the service. We apologize for the lack of attention from your server and the problem with your salad. Your comments are very important to us, and we will address these concerns with our team to ensure improvements are made. We strive to provide excellent service to all our guests, and it is clear we fell short during your visit. If you would like to discuss your experience further, please feel free to provide your contact information. We genuinely appreciate the opportunity to restore your trust in us. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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10. M

    Michael

    Miami

    2 reviews

    1.0

    2 reviews

    Dined on February 16, 2025

    1. Overall 1
    2. Food 4
    3. Service 2
    4. Ambience 2

    I was quite disappointed in prime 54. My reservation was for 8 PM and we arrived at 7:50. We were told that our table would be ready at eight so we walked around and looked at the shops arriving back at 8 PM we were then informed our table would not be ready for another 10 minutes. I don’t understand how if you have a reservation for eight that it should take 20 minutes to get a table ready we sat down and it took quite some time for anyone to come over and even begin to take our order. I was under the impression as well that there was a dress code at prime 54 yet the couple sitting next to us had the woman dressed in a very skimpy bikini, and while she had a shawl, continued to let it fall open, leaving nothing to the imagination. The gentleman was also dressed in shorts and flip-flops, as if they had just come off of the beach. During the evening, the young lady sitting next to us continued to vape, and when I asked about the dress code, they said yes, this isn’t allowed yet. No one spoke to the couple at all When we informed our waiter that we didn’t need the wine menu or cocktails cause neither one of us are partaking in alcoholic beverages. The wine glasses were just left on the table until we asked to have them removed. We also had to ask about bread service and were told that bread wasn’t brought out until we had at least ordered Yet we had to wait for our waiter to come and take our order. Our food did not arrive until 9:10. Getting appetizers an hour after your reservation is NOT quality service. We also had to ask to have our appetizer plates taken away. I will compliment the chef as the food was good. We were charged a 31 dollar service fee. That was a Tip which I would not have given. I have received better service from Chick-fil-A.
    

    Prime 54Responded on February 20, 2025

    Dear Michael Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience you had at Prime 54. We regret the delay in seating despite your reservation, the inconsistency in service, and the issues with the dress code and vaping policy enforcement. It is unacceptable that you had to wait for your table and that the service did not meet our usual standards. We also apologize for the discomfort caused by other guests' attire and behavior, and for the delay in taking your order and serving your food. Your experience does not reflect the high standards we strive to maintain. We are glad to hear that you enjoyed the food, and we will pass along your compliments to the chef. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
    

    1 person found this helpful