Pizzeria Portofino

Review summary

1. A

   Amanda

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I loved the food. It's the most authentic Italian food I have ever tried! The ambience was good but the girls behind us were screaming for 2 hours straight... 😪 it gets really noisy. I've always liked a very attentive service and our server did not come to us a lot and we had to wait to pay etc so that's why I gave it 3 stars
   

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2. K

   Kelly

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, cocktails, and service. Never disappoints!
   

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3. M

   Mark

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, great service and excellent food
   

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4. G

   Gregg

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you! Another amazing lunch. The surprise dessert was exceptional.
   

   Pizzeria PortofinoResponded 2 days ago

   Hey Gregg! Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that you had another amazing lunch at Pizzeria Portofino. We're glad you enjoyed our surprise dessert as well. Your kind words about our food and service are greatly appreciated. We strive to provide an exceptional dining experience for our guests and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
   

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5. B

   Brian

   VIP

   Chicago

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was excellent and so was the service, but the patio was extremely loud both from the people and music. It seemed a bit too "party" because of that, and took the shine off an otherwise great experience.
   

   Pizzeria PortofinoResponded 2 days ago

   Thanks for the feedback, Brian! We're thrilled to hear that you enjoyed our food and service at Pizzeria Portofino. We understand that the noise level from the patio might have been a bit high and we appreciate your understanding. We strive to provide an enjoyable atmosphere for all our guests. We hope to welcome you back soon for an even better experience! Cheers Team Pizzeria Portofino
   

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6. V

   Victoria

   Indiana

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice vibe, they had good utilization of outdoor space even in winter and it was super warm. Food was good and reasonable price
   

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   Pizzeria PortofinoResponded 2 days ago

   Thanks for the feedback, Victoria! We're thrilled to hear you enjoyed the vibe and the utilization of outdoor space at Pizzeria Portofino. We're glad you found our food to be good and reasonable. Your kind words mean a lot to us. We look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
   

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7. C

   Christine

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiter was excellent! So helpful with the menu!!!
   

   Pizzeria PortofinoResponded 2 days ago

   Thank you so much for your wonderful review, Christine! We're thrilled to hear that you had a great dining experience at Pizzeria Portofino. It's always our goal to provide excellent service and it's great to know we hit the mark during your visit. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
   

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8. M

   Melanie

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Needless to say close to almost done with my salad I found two long pieces of hair. I didn’t not complain since already through it but don’t think I’ll ever go back. I’m kind of grossed out.
   

   Pizzeria PortofinoResponded 3 days ago

   Hi Melanie. We're truly sorry to hear about the issue you encountered with your salad. We take hygiene very seriously and we'll be looking into this matter. We're glad to hear that you've had a positive experience with our service, and we hope you'll give us another chance to impress you. Cheers Team Pizzeria Portofino
   

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9. d

   debbie

   VIP

   Chicago

   156 reviews

   5.0

   156 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was really fun and both the tuna tartare and the rigatoni Alla vodka were delicious. They also have a peppermint espresso martini that’s really good. The hostess always says Hello to me by name and I love Quinn the server!
   

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   Pizzeria PortofinoResponded 3 days ago

   Thanks for the feedback, Debbie! We're thrilled to hear that you enjoyed our tuna tartare and rigatoni alla vodka. It's great to know that our peppermint espresso martini also hit the spot! We're also glad that our hostess made you feel welcome and that our team made your experience even more enjoyable. We look forward to serving you again soon at Pizzeria Portofino! Cheers Team Pizzeria Portofino
   

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10. D

    Daniel

    VIP

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Had a great experience backed by solid service (a server we had before, I believe her name was Visjna? She was fantastic) and hospitable management team who went out of their way to customized a menu header for my guests birthday. Consistent dishes as always. The special however (short rib mushroom sugo) I would recommend adding more salt. Being a fat-rich dish, the meat and sauce screamed for salt. The only callout I would point to is the underhanded 3.5% service charge on the check which instead of adding that towards the end, the restaurant should really just work this into their menu pricing.
    

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