Piccolino - Wilmslow

Review summary

1. G

   Gary

   Manchester3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our visit- the food and drinks were fantastic
   

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2. M

   Michelle

   London4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s pricey but great food & amazing service we had a really great experience
   

   Piccolino - WilmslowResponded 6 days ago

   Thank you , Michelle, for your lovely feedback ! We're glad you had a great experience and enjoyed the food. We appreciate your support and look forward to seeing you again soon !
   

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3. OT

   OpenTable Diner

   Manchester1 review

   3.0

   Dined on March 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   No flavour in the pasta dishes , pizza bland Cibos far nice for similar main dishes and price . Staff indifferent
   

   Piccolino - WilmslowResponded on March 17, 2025

   Thank you for taking time to share your thoughts. We're truly sorry to hear that your experience with us didn't meet your expectations. We always aim to deliver flavorful, high quality dishes and attentive service, so it's disappointing to hear that we fell short during your visit. Your feedback is valuable, and we will certainly take it on board to improve .If you'd be open to sharing more details, we'd love the opportunity to understand your experience better.
   

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4. H

   Henry

   Manchester7 reviews

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Staff not attentive. More concerned about closing early as it was so quiet. Our waiter started off great then clearly got bored and distracted elsewhere. Manager rude on both visits and general demeanour is very questionable. Won’t be going back thanks.
   

   Piccolino - WilmslowResponded on March 17, 2025

   Thank you for your feedback. We're sorry that your experience didn't live up to expectations. We always strive to provide a welcoming and attentive experience for our guests, and it's disappointing to hear that you felt otherwise. Our team takes great pride in delivering excellent service, and we believe in handling all feedback fairly. We would love to understand more about your visit so our General Manager will be in touch to discuss your experience further.
   

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5. D

   Debra VIP

   Cheshire5 reviews

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Went for meal 09/03/25 at Wilmslow restaurant at 6pm. My husband is disabled, He went to use the disabled toilet as he has incontinence issues, he tried to open the door it was slowly moving to open when a female voice saying go away I am in here. He did apologise and walked away. When he sat down and saw the woman who came out of the disabled toilet was a staff member, This annoyed him so asked to speak with the manager, the manger arrived and said I've heard what just happened, my husband said your staff member is not disabled he explained to him what his conditions were and he wasn't interested, so if your disabled please avoid at all costs we will not be going back
   

   Piccolino - WilmslowResponded on March 10, 2025

   Thank you for taking the time to share your experience. We're truly sorry to hear about what happened and regret that you and your husband were left feeling this way. Accessibility and guest comfort are extremely important to us and we appreciate you bringing this to our attention. Please be assure that we take this matter seriously and will be reviewing it internally to ensure all guests feel respected and accommodated. Our general manager will be in touch with you directly to discuss this further and address your concerns.
   

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6. A

   Arron

   London2 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, great food, great setting. Will definitely return when we’re in town.
   

   Piccolino - WilmslowResponded on March 3, 2025

   We're so glad to hear you had a great experience with us ! Your kind words mean a lot to our team, and we're delighted you'll be returning when you're in town. Looking forward seeing you again soon !
   

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7. J

   Janet VIP

   Warwickshire20 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant serving excellent quality food and drinks. Staff are amazing. Professional attentive and friendly. Highly recommended.
   

   Piccolino - WilmslowResponded on March 3, 2025

   Thank you for your fantastic review! We're delighted to hear that you enjoyed the quality of our food, drinks, and service. Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to welcoming you back again soon !
   

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8. J

   Joey

   Cheshire1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   didn’t get a steak knife with the meal , the bill contained 1 extra drink which i had to get taken off, we asked for a drink while having the meal and the drink was bought to us when we had finished the meal
   

   Piccolino - WilmslowResponded on February 17, 2025

   Hi Joey, we're sorry to hear about your experience. Providing excellent service is our priority, and it sounds like we fell short during your visit. We appreciate your feedback and will address these concerns with our team to ensure a smoother experience in the future. We'd love to welcome you back for a better experience next time.
   

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9. S

   Steve

   Manchester2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was brilliant , food and service was fantastic . A great place to eat , drink and relax
   

   Piccolino - WilmslowResponded on February 17, 2025

   Steve, we truly appreciate your kind words! It's wonderful to hear that you loved the atmosphere, food and service. We look forward seeing you back soon !
   

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10. D

    Dave

    London1 review

    5.0

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lunchtime on a Saturday. Great food in a great setting
    

    Piccolino - WilmslowResponded on February 17, 2025

    Thank you, Dave ! We're so glad you enjoyed your lunchtime visit and that you loved the food and setting . We look forward to welcoming you back soon !
    

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