Piccolino - Liverpool

Review summary

1. A

   Andrew

   London

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious, service was a bit slow simply because they were so busy, but definitely worth the wait.
   

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2. N

   Nomahn

   Manchester

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   The food was amazing. Pollo al Tarfuto is a lovely dish. Let down was that we arrived on time and had to wait 15 min. When seated we were seated directly where the waiters go in and out from the bar area, we got barged and nudged past every 2 mins from staff running around like headless chickens. Whilst the starters were also lovely it took almost half an hour to 40 mins for the mains to follow the starter which was bizarre. Nevertheless the mains were lovely. The decor of the restaurant does not make sense compared to normal piccolino restaurants. It looks like they purchased an old Wetherspoons and re named it. Overall the food was lovely but the staff certainly need to be trained on etiquette on creating a luxurious ambiance while people dine.
   

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3. P

   Phil

   Manchester

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a restaurant!!!!…….had the best night and always do when we visit. Thank you again!
   

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4. S

   Steve

   Kent

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant serving a nice mix of all the classics with some unique offerings.
   

   Piccolino - LiverpoolResponded 3 days ago

   Great restaurant serving a nice mix of all the classics with some unique offerings.
   

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5. S

   Sue

   Liverpool

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent evening from start to finish! A warm welcome fantastic food great staff & a very enjoyable experience 😊
   

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   Piccolino - LiverpoolResponded 3 days ago

   Thank you for your wonderful review! We’re thrilled to hear that you had such an enjoyable evening with us. It’s fantastic that you loved the food, the warm welcome, and the service. We look forward to welcoming you back for another great experience soon!
   

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6. B

   Bernie

   N. Ireland

   2 reviews

   4.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We were sat at a table between bar and service area. It was like a dual carriage way with staff in and out close to us all the time. We asked to get moved but were told no other tables available. We had booked three days in advance so we can’t understand how we were sat there. Overall the food was good except that the potatoes were away over cooked and the sea bass seemed as if it had been left sitting and then reheated Tough and tasteless. The starter was excellent and the other meal also very good. Dessert was excellent. Staff were friendly and efficient.
   

   Piccolino - LiverpoolResponded 3 days ago

   Thank you for sharing your feedback. We’re glad to hear that you enjoyed the food, especially the starter and dessert, as well as the friendly and efficient service. However, we sincerely apologize for the seating arrangement and the issues with the sea bass and potatoes. It's disappointing that your table location was uncomfortable, especially after booking in advance, and we will certainly review our seating practices to avoid similar situations in the future. We’ll also address the concerns regarding the quality of the sea bass and potatoes to ensure all our dishes are served at the highest standard. We truly appreciate your constructive feedback and would love the opportunity to welcome you back for a better experience.
   

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7. M

   Mark

   Liverpool

   1 review

   2.0

   1 review

   Dined on February 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Table not ready on arrival. Menu not completely available. Service took a long time initially and between courses. One of the meals luke warm.
   

   Piccolino - LiverpoolResponded 3 days ago

   Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced with your table, the limited menu availability, and the wait between courses. We also regret that one of your meals was lukewarm. This is not the standard we strive for, and we will be addressing these issues with our team. Your feedback is important, and we would love to have the chance to improve your experience in the future
   

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8. C

   Claire

   Liverpool

   4 reviews

   3.0

   4 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Tables were too close together Chairs sunken so low to the table Food was beautiful but they’d sold out of quite a few things and it was only 7pm sat evening Very noisy in the restaurant . I complained that our table was in the main walkway through the restaurant but they were unable to move us . I didn’t like positioning of our table and the device was mediocre . Staff couldn’t really be bothered I felt. Food was exceptional Wine wasn’t cold enough I don’t usually leave negative reviews but too many negative points to the visit verses only one positive being the quality of the food
   

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   Piccolino - LiverpoolResponded 3 days ago

   Thank you for taking the time to share your feedback. We’re really glad to hear that you enjoyed the food, but we sincerely apologize for the aspects of your visit that were disappointing. It’s concerning to hear that the seating arrangement, noise level, and overall service did not meet your expectations. We always aim to provide a comfortable and enjoyable atmosphere for all of our guests, and it’s clear we missed the mark during your visit. We will be reviewing the issues you’ve raised with our team, including seating arrangements, table positioning, and ensuring better attention to detail with wine service. We truly appreciate your honest feedback and would love to have the opportunity to welcome you back for a more enjoyable experience.
   

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9. L

   Louise

   Yorkshire

   1 review

   5.0

   1 review

   Dined on January 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The tuna dish was the best food I’ve tasted in years!
   

   Piccolino - LiverpoolResponded on January 30, 2025

   Wow! Thank you for your amazing feedback! We're absolutely thrilled to hear that you enjoyed the tuna dish so much—it means the world to us. We hope to welcome you back soon for another unforgettable meal!
   

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10. K

    Keith

    Liverpool

    1 review

    4.0

    1 review

    Dined on January 18, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food delicious and great atmosphere. Staff were very attentive
    

    Piccolino - LiverpoolResponded on January 23, 2025

    Thank you for your wonderful review! We're delighted to hear that you enjoyed the food, atmosphere, and attentive service. We sincerely apologize for the disappointment regarding the panna cotta—we understand how important it is to have every part of your meal just right. We truly appreciate your feedback and hope to welcome you back soon for an even better experience!
    

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