Piccolino - Liverpool

Review summary

1. B

   Bethan

   Liverpool

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   I booked a table for 830 and didn’t get seated until 910. Waiting for a table downstairs to become available but I did put on my reservation wheelchair access so I think it’s appalling I waited that long for a table. If people were overstaying their reservation they should have got asked to move to the bar
   

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2. T

   Tom

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was lucky enough to sit at the bar. I had a wonderful dinner. The bartender was not very friendly, but also a great mixologist! One of the best martinis I've ever had. Thoroughly enjoyed my visit. Great service. Never felt rushed.
   

   Piccolino - LiverpoolResponded 7 days ago

   Thank you so much for your kind words! We're thrilled to hear that our bartender and team member made your experience so enjoyable. We'll be sure to pass along your gratitude to the team — they’ll be delighted to hear it! We hope to welcome you back soon, and maybe next time we can make the introductions stick.
   

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3. D

   David

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good atmosphere. Food was good value and friendly service
   

   Piccolino - LiverpoolResponded on November 8, 2024

   Thank you for your lovely review! We’re thrilled to hear you enjoyed the atmosphere, found the food to be great value, and had a positive experience with our service. We look forward to welcoming you back soon!
   

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4. A

   Andrew

   London

   3 reviews

   4.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   We ate at 2045, which I know is late. But my lasagne looked like it had just been thrown in a bowl, basically the last of the days bake. It was eatable but presentation was poor
   

   Piccolino - LiverpoolResponded on November 8, 2024

   Thank you for your feedback. We’re sorry to hear that the presentation of your lasagne didn’t meet your expectations, especially during a later dining time. Your experience is important to us, and we’ll use your comments to ensure every dish, regardless of the time, is presented with care. We hope to have the opportunity to serve you again and provide a better experience
   

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5. M

   Manuela

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the staff was fantastic,especially with my son!!
   

   Piccolino - LiverpoolResponded on November 8, 2024

   Thank you for the 5-star review! We're so pleased you had an outstanding experience. Your kind words mean a lot, and we can’t wait to welcome you back soon!
   

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6. G

   Georgina

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely setting. The service was fantastic. Quite busy and noisy but it was a Saturday night.
   

   Piccolino - LiverpoolResponded on November 8, 2024

   Thank you for your kind words! We're so glad you enjoyed the lovely setting and fantastic service. Saturdays can be lively, and we appreciate your understanding. We hope to welcome you back for another great experience soon!
   

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7. J

   Jane

   Liverpool

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon spent in piccolo Liverpool eating delicious food with above excellent service.
   

   Piccolino - LiverpoolResponded on October 26, 2024

   Thank you for sharing your experience! We're delighted to hear you enjoyed a lovely afternoon with us, savoring delicious food and excellent service. We look forward to welcoming you back to Piccolino Liverpool for more wonderful moments!
   

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8. S

   Stephen

   London

   1 review

   5.0

   1 review

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A fabulous family lunch to celebrate a birthday. Attentive service, super cocktails and delicious dishes, variously chicken livers, steak and pizza. It needed to be a quick in and out for us given time constraints, but it was a memorable occasion. Our thanks indeed to all the staff there today.
   

   Piccolino - LiverpoolResponded on October 26, 2024

   Thank you for choosing us to celebrate such a special occasion! We’re thrilled to hear that you enjoyed the attentive service, cocktails, and delicious dishes. It’s wonderful that we could help make the day memorable, even with time constraints. We’ll be sure to pass along your kind words to the team. Looking forward to welcoming you and your family back soon
   

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9. G

   Gary

   Liverpool

   14 reviews

   5.0

   14 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food , wine and service. A very enjoyable evening as we would expect at Piccolino!
   

   Piccolino - LiverpoolResponded on October 26, 2024

   Thank you so much for your kind words! We're thrilled to hear you enjoyed the food, wine, and service, and that we could help make your evening special. It's always our pleasure to create memorable experiences for our guests, and we look forward to welcoming you back to Piccolino soon!
   

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10. J

    JOHN

    London

    2 reviews

    2.0

    2 reviews

    Dined on October 12, 2024

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 5

    the food was asuseual very nice and service is really good with friendly staff. when i joined the app for the resturant group i told them it was for a birthday and was informed that a free drink for our party of 3 will be there on the night which was 4 days after my birthday but we traveled for the weekend from 10th to 13th october .. it was never offered and when i asked about it i was fobbed off and told the offer is for monday to thursday and only prosseco so in this case dont have a birthday that falls outside mon,tue,wed thur.. and you only like prosecco.. really poor in fact that you have to ask it should be down on yoour booking and not specific to certain dates..............................................................
    

    Piccolino - LiverpoolResponded on October 17, 2024

    Thank you for your feedback, and we’re glad to hear that you enjoyed the food and service! We sincerely apologize for the misunderstanding regarding the birthday offer. It’s disappointing to know that we didn’t meet your expectations in this case, especially for a special occasion. We’ll definitely review how we communicate these offers and make sure details are clearer in the future. We understand your frustration and appreciate your input – it helps us improve.
    

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