Piccolino - Liverpool

Review summary

1. P

   Paul

   London1 review

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Would not go back we expected better , it wasn’t the best dining experience , selection on the menus wasn’t up to scratch .
   

   Piccolino - LiverpoolResponded 4 days ago

   hank you for taking the time to share your feedback. We’re sorry to hear that your experience wasn’t as special as you had hoped and that there was an unfortunate spill during your visit. We completely understand how this could have impacted your evening, and we sincerely apologize for any inconvenience caused. We appreciate your thoughts on service etiquette and tray balance, and we’ll be sure to address this with our team to prevent similar incidents in the future. While we were glad to offer a gesture by removing the Prosecco from your bill, we regret that it didn’t fully make up for the disruption to your evening. Your feedback is valuable, and we hope you’ll give us another opportunity to provide you with a much-improved experience in the future
   

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2. J

   Jeff

   London6 reviews

   4.0

   Dined on February 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really was very good or better. Some of our party thought it outstanding, while others felt that the food, while enjoyable, was not special enough to give 5/5. Nevertheless, nice ambience, wonderful service, and a recommended experience.
   

   Piccolino - LiverpoolResponded 4 days ago

   Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you and your party enjoyed the ambience and wonderful service. It’s great to know that some found the experience outstanding, while others still had a positive time. We always strive to make every visit special, and we appreciate your feedback on the food. Your insights help us continue to refine and elevate our offerings. We truly appreciate your recommendation and hope to welcome you back soon for an even more memorable experience!
   

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3. T

   Thomas

   Liverpool1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Brucsetta was tasty but how can you go wrong with bread and tomatoes! Main course of pasta and slow cooked beef shin was only average, would have been much nicer if there was actually some beef shin in it. My wife had pizza which was completely tasteless. Will not be returning
   

   Piccolino - LiverpoolResponded on February 22, 2025

   We're sorry to hear that your experience didn't meet expectations. We appreciate your feedback and will take it into consideration to improve our dishes. We always strive to provide the best flavors and quality, and we regret that we missed the mark this time. We would love the opportunity to make things right.
   

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4. A

   Andrew

   London2 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious, service was a bit slow simply because they were so busy, but definitely worth the wait.
   

   Piccolino - LiverpoolResponded on February 22, 2025

   Thank you for your kind review! We're so glad you enjoyed the food and appreciate your patience with the service during a busy time. We always strive to provide the best experience and hope to welcome you back soon!
   

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5. N

   Nomahn

   Manchester1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   The food was amazing. Pollo al Tarfuto is a lovely dish. Let down was that we arrived on time and had to wait 15 min. When seated we were seated directly where the waiters go in and out from the bar area, we got barged and nudged past every 2 mins from staff running around like headless chickens. Whilst the starters were also lovely it took almost half an hour to 40 mins for the mains to follow the starter which was bizarre. Nevertheless the mains were lovely. The decor of the restaurant does not make sense compared to normal piccolino restaurants. It looks like they purchased an old Wetherspoons and re named it. Overall the food was lovely but the staff certainly need to be trained on etiquette on creating a luxurious ambiance while people dine.
   

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   Piccolino - LiverpoolResponded on February 22, 2025

   Thank you for taking the time to share your feedback. We're really happy to hear you enjoyed the food, especially the Pollo al Tarfuto and starters. We sincerely apologize for the delays and disruptions during your visit, especially as it was a very busy Valentine's Day. While we strive to offer an exceptional experience, we understand that the service wasn’t up to par during your meal. Your comments regarding the flow of service and staff etiquette are important to us, and we'll be working on improvements to ensure a more enjoyable atmosphere moving forward. We appreciate your insights and hope you'll give us another chance in the future.
   

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6. P

   Phil

   Manchester1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a restaurant!!!!…….had the best night and always do when we visit. Thank you again!
   

   Piccolino - LiverpoolResponded on February 22, 2025

   Thank you so much for your amazing review! We're thrilled to hear you had the best night and that we consistently deliver a great experience. We can't wait to welcome you back for many more wonderful visits!
   

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7. S

   Steve

   Kent1 review

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant serving a nice mix of all the classics with some unique offerings.
   

   Piccolino - LiverpoolResponded on February 13, 2025

   Great restaurant serving a nice mix of all the classics with some unique offerings.
   

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8. S

   Sue

   Liverpool1 review

   5.0

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent evening from start to finish! A warm welcome fantastic food great staff & a very enjoyable experience 😊
   

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   Piccolino - LiverpoolResponded on February 13, 2025

   Thank you for your wonderful review! We’re thrilled to hear that you had such an enjoyable evening with us. It’s fantastic that you loved the food, the warm welcome, and the service. We look forward to welcoming you back for another great experience soon!
   

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9. B

   Bernie

   N. Ireland2 reviews

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We were sat at a table between bar and service area. It was like a dual carriage way with staff in and out close to us all the time. We asked to get moved but were told no other tables available. We had booked three days in advance so we can’t understand how we were sat there. Overall the food was good except that the potatoes were away over cooked and the sea bass seemed as if it had been left sitting and then reheated Tough and tasteless. The starter was excellent and the other meal also very good. Dessert was excellent. Staff were friendly and efficient.
   

   Piccolino - LiverpoolResponded on February 13, 2025

   Thank you for sharing your feedback. We’re glad to hear that you enjoyed the food, especially the starter and dessert, as well as the friendly and efficient service. However, we sincerely apologize for the seating arrangement and the issues with the sea bass and potatoes. It's disappointing that your table location was uncomfortable, especially after booking in advance, and we will certainly review our seating practices to avoid similar situations in the future. We’ll also address the concerns regarding the quality of the sea bass and potatoes to ensure all our dishes are served at the highest standard. We truly appreciate your constructive feedback and would love the opportunity to welcome you back for a better experience.
   

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10. n

    naomi

    Dublin1 review

    5.0

    Dined on February 6, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely restaurant with excellent waiting staff! The staff were very friendly and attentive from the moment we arrived. Our food was delicious, as were the cocktails.
    

    Piccolino - LiverpoolResponded on February 22, 2025

    Thank you for your fantastic review! We're so pleased to hear that you enjoyed your experience, from our friendly and attentive staff to the delicious food and cocktails. We truly appreciate your kind words and look forward to welcoming you back soon!
    

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