Pho Cheltenham

Review summary

1. OT

   OpenTable Diner

   Gloucestershire1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service in a nice atmosphere. Thank you.
   

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2. C

   Camille

   London1 review

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was good but we've waited an hour for our meal. We were there with our baby and our 3yo and made an early reservation to make sure we'll manage to "exit" early but it took far too long for everything, without any explanation. It seems like take out deliveries were prepared quicker... As a result our son just couldn't eat when the food arrived so we rushed and payed quite a high price for a poor experience. We're not blaming the waiters though as they all were friendly and polite but we were disappointed 😞
   

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3. A

   Abi

   Gloucestershire1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely love pho, always good service, lovely hot food, and an excellent menu which is mostly gluten free.
   

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4. S

   Stephen

   Gloucestershire1 review

   1.0

   Dined on February 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   As soon as we walked in we were told there were 3 choices unavailable on the menu, then once ordered on of our meals was cancelled due to no ingredients. Then on the meal that did come out we found a king prawn dish with only one king prawn. The staff then explained their allowance is 5 prawns per serving. Absolute rip off. Would not recommend.
   

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5. M

   Mikaela

   Gloucestershire1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Always love Pho, can’t fault the food but service was incredibly slow. Tables around us were leaving that had arrived after us and we were still waiting on our food to arrive.
   

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6. C

   Carol

   Gloucestershire1 review

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly service. Delicious food and great value. Highly recommend.
   

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7. R

   Rhys

   Cheshire1 review

   1.0

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Pho has always been one of our favourite restaurants, but sadly, this visit was really disappointing. We were served tepid mains, which we politely sent back, only to be given another bowl that was just as lukewarm. At that point, we didn’t bother raising it again because we were fed up. On a positive note, the starters were lovely, and we’ve had great experiences here in the past. But this time, the quality just wasn’t there, and it left us really disappointed. Hoping this was just an off night!
   

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8. F

   Fern

   Gloucestershire1 review

   2.0

   Dined on January 8, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was booked for my daughter's birthday as prior to this evening was her favourite restaurant. It was a particularly cold evening and yet there was still cold air blowing through the vents I did speak to the server and only because I said I wanted to move she did. However nothing was done to rectify the cold air even though she said she would deal with it. My mum who is in her 70s was also cold and we both spent the evening with our coats wrapped round us and scarves on. The atmosphere was not what I was expecting and when the server brought the birthday cake I had provided she had not lit the sparklers and to be honest gave no energy to the evening. Very disappointed and to be honest doubt I'll return or recommend
   

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9. M

   Mark

   Gloucestershire2 reviews

   3.0

   Dined on December 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Need to decide if it’s a take away or restaurant curry arrived cold and 1 item we ordered never arrived
   

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10. S

    Shelley

    Gloucestershire2 reviews

    3.0

    Dined on December 11, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 1

    Very mixed service. One waiter was keen to hurry us up as they close at 9pm. Frustrating as the food took a long time then mains came when we were still eating starters. He made it so clear that he wanted us out ASAP and cleared up around us. I love the food but every time I have been the lack of any ambiance is always noticeable. The restaurant is cold and not inviting. Shame
    

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