P.F. Chang's - Birmingham

Review summary

1. j

   jeremy

   New Orleans

   20 reviews

   vip
   3.0

   20 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   I remembered after ordering why I usually only get the Chang’s lettuce wraps and spicy green beans, because they are the only items on the menu that are consistently good. I ordered Kung Pao chicken, it was breaded and tasteless, I asked for spicy and they just threw some dried, not cooked in the wok peppers on top. My white rice was clumpy and not fresh. My guest ordered Sesame chicken and the broccoli was under cooked. Service was acceptable, but we had to flag our server down a couple of times. Overall, I won’t be going again and if I do I will only order the lettuce wraps.
   

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2. S

   Steve

   Seattle

   19 reviews

   4.0

   19 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   From the time my party of 2 arrived until 10 minutes later when we happened to be sitting next to a party of 2 in the waiting area the Hostess thought we were a party of four. She forgot who we were from one minute to the next and seemed genuinely disinterested in her role. She sat us at a table that as she adjusted it had an obvious wobble resulting in a large amount of soy sauce to spill onto the table, Instead of recognizing the issue and much less offer a cleanup, she started to walk away. I stopped her with a simple request to please seat us in a 2-spot booth. What was looking like a train wreck event was saved by our server who was top notch and attentive. The food was good and as expected for PF Chang's but my wife and I both commented how the restaurant was more cafeteria-like and lacked the pizzazz that it once possessed. We will most likely return to another PF Chang's in the future (typically 1x - 2x per year), but our expectations for a high quality, fun dining experience continues to diminish with each subsequent dinner. If there were a 3.5 star option I would have distinguished given hostess experience.
   

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3. R

   Richard

   Alabama

   16 reviews

   vip
   4.0

   16 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Although the food is great as it has always been, shrinkflation was blatant. Obviously lesser portion sizes in addition to price increases. Such is the new normal I guess. We will still be back though.
   

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4. V

   Victor

   Alabama

   33 reviews

   3.0

   33 reviews

   Dined on August 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The good wasn’t quite as good as in past visits. Our server was very attentive.
   

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5. OT

   OpenTable Diner

   Orlando

   6 reviews

   5.0

   6 reviews

   Dined on July 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well it’s would have been nice if open table would have sent my reservation but they we happy to accommodate
   

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6. BN

   BarbaraN

   Tampa

   12 reviews

   vip
   3.0

   12 reviews

   Dined on July 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It took more than 10 minutes after we were seated for anyone to come by to give us menus and that’s only because I flagged down a server from a different area. This was not the quality or experience that I’ve had previously at PF Chang’s. Maybe it was just an off night there. We will try them one more time though.
   

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7. PB

   PhoneBoy

   Alabama

   2 reviews

   vip
   3.0

   2 reviews

   Dined on July 4, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   It is obvious that it is understaffed. Dirty tables everywhere. Definitely needs updating and cleaned.
   

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8. OT

   OpenTable Diner

   Alabama

   1 review

   1.0

   1 review

   Dined on June 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   I’m highly allergic to mushrooms and I ordered food that didn’t have mushrooms in it but it seems that it made it on my plate I had to send my food back. I’ve never had a problem in the past but this time I was disappointed with how things went
   

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9. b

   bpsaia

   Alabama

   20 reviews

   4.0

   20 reviews

   Dined on June 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a joyful experience . My daughter loves the beef and broccoli
   

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10. j

    jsfromtx

    Dallas

    38 reviews

    vip
    2.0

    38 reviews

    Dined on June 3, 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 3

    We have been to many PF Chang locations but the food here was not like our other experiences. The chicken had a mushy coating and was greasy. The service was fine; no problems with that. The bathroom was not clean and had a greasy slippery coating.
    

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