Perry's Steakhouse & Grille – Richmond - Short Pump

Review summary

1. M

   Marilyn

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had reservations Feb 15th. And ordered from the special Pre Fixe menu. Our table was ready on time. Overall service was good. We felt a bit rushed and no bread was offered. We had to ask for bread after our meals were served. Also two of the 4 dinners ordered were not cooked correctly and we had to wait for about 20 Mins for those two meals to be prepared correctly. Ugh! No compensation for our dining issues were offered.
   

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2. M

   Michael

   VIP

   Richmond

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Perry’s is one of our favorites, so we skipped the crowds of Valentine’s Day Friday for Saturday Valentine’s. It’s understandable that the top restaurants take advantage of the splurge of holiday dinners like Valentine’s, but it should not lower the normal standards we’re used to. Our lovely waitress, Kylie, was phenomenal as well as the drinks and appetizers. We were both disappointed in the lobster tails paired with our fillet. The $185 candlelight dinner for two could have been a little better, and I’m sure it will be on a normal weekend night. Please don’t cut corners to feed “the masses” to make a few extra dollars when you disappoint your most loyal customers in the process. You count on us throughout the year. Thank you.
   

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3. A

   Amanda

   Richmond

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   New York strip was half fat. We were looking at wrong menu. After we chose meals we were told they were only serving off a Valentine’s menu. Dessert was not good. Not worth $218 bill.
   

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4. V

   Victoria

   Richmond

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Perry’s is a total vibe. The staff makes you feel like family.
   

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5. M

   Maurice

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and the service was awesome.
   

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6. S

   Santiago

   VIP

   Richmond

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The food was good but too expensive for what you get.
   

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7. B

   Bob

   Richmond

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We've been here before and we'll certainly go back again. Food and service is always excellent. Last night on Valentine's Day the kitchen got a bit backed up, so the wait for our entreés was longer than it probably should have been, but it was worth the wait.
   

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8. T

   Tia

   Richmond

   7 reviews

   1.0

   7 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Valentine’s Day was a complete unorganized mess. The waiters said they had 1400 ppl that made reservations and you could definitely tell by how unprepared they all were. We waited 40mins for our reserved table, after we drove an hour to get there. The food that I waited another 40mins for was served cold and my steak was extremely chewy. They offered to remake everything but by that time it was already 10:30 pm and we had an hour drive home. They took $25 off our check which was a slap in the face after the night we had and the fact that I left hungry. We paid $250 for an underwhelming meal, so we basically paid to sit there for 3 hours to watch almost every table complain and send their food back after waiting almost an hour to be seated in the first place. Would not recommend them on a regular day not alone a holiday. Take her to get tacos instead.
   

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9. D

   Dharti

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was terrible, they had set menu which I was not aware of when I made the reservation. We ask for bread 2nd time never came to our table. Everything was very slow. But the food portion was good.
   

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10. s

    shannon

    VIP

    Richmond

    19 reviews

    5.0

    19 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    So we went to Perry's Valentine's night and had a reservation at 645 and they were running 15-20 min behind finally at 730 we Sat down but they had no glasses clean for drinks waited about 15 more for water and drinks from the bar. We had a limited menu but I was disappointed that they sat me in the bar beside someone I could hear the entire conversation and they were so loud and it was hard for my husband to even hear anything. And I booked for the patio too. The service was spectacular though as the food . The wedge salad was fantastic. The wine was super expensive one glass was 56.00 and it was ok. The steak and lobster was delicious and I could honestly say the fillet was the best I ever had. The mashed potatoes were really good as were the veggies too. The chocolate covered strawberries were scrumptious. We had so much food left over definitely enough for 4 people. Price wise the food definitely was worth it. Not so much the wine. Definitely would go back just not for Valentine's Day. They had 1500 reservations and I feel they overbooked for everyone. Hopefully next year they limit the reservations. I feel you get better service and not so rushed. We didn't even get to finish our salads before food was out.
    

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