Perry's Steakhouse & Grille – Richmond - Short Pump

Review summary

1. A

   Angeline

   VIP

   Richmond

   37 reviews

   5.0

   37 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner with delightful service. Everything was delicious!
   

   Is this helpful?

   Report
2. B

   Bruce

   Richmond

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Went for anniversary dinner last night. Poor restaurant design. Waiting area too small with people waiting to be seated all over one another. Too, too noisy. Tables are so close together. NO holiday decorations but a wreath which is ridiculous! Spoke to restaurant manager, Jesus, who gave me the big brush off. Only fireplaces are outside. Dumb restaurant design.
   

   Is this helpful?

   Report
3. J

   Jeanette

   Tampa

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Originally made reservation for 4 in dining room had to change to 5. We were placed in outdoor patio. I voiced my concern about it being cold was told there was a fireplace and heater. Sorry it was cold. Did not enjoy our meal. Also I believe due to the holiday crowd service was not up to par. Experience will not deter me from returning as I love Perry’s
   

   Is this helpful?

   Report
4. R

   RICHARD

   West Virginia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The four of us arrived 30 minutes early and we were able to be taken to our table right away. The table was delightfully set with tablecloth and table ware for any occasion. Our server, Michael, was very attentive and helpful with identifying menus choices. Wine (house brand) was ordered by the bottle and was delicious. Everyone enjoyed their meal from appetizer through desert. We had a wonderful time for the three- and one-half hour sitting. Never felt pressure to hurry our meals. Every staff member was pleasant and helpful.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my birthday and I wasn’t disappointed great food, clear & distinct menu with a lot of options. Definitely coming back.
   

   • 
   • 
   • 
   • 

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you for choosing Perry’s to celebrate! I am so glad to hear you enjoyed everything and we thank you for taking the time to let us know how we impressed. I will be sure to pass along your positive feedback to my team. We look forward to hearing from you again, have a great day! Jesus Martinez General Manager
   

   Is this helpful?

   Report
6. F

   Fatima

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   One of my favorite restaurant the food was amazing
   

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you so much for your support of Perry’s Steakhouse and Grille Richmond! We appreciate you! It is always so great to hear that we met our guests' expectations. I will be sure to pass along your kind words to our leadership and on-site team. We hope to see you again soon! Jesus Martinez General Manager
   

   Is this helpful?

   Report
7. B

   Bob

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time and we were not disappointed. We will be back. Everything was great!
   

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you for taking the time to provide your positive feedback from your recent dining experience at Perry's Steakhouse and Grille Richmond. I have shared your feedback with the rest of the team. We look forward to seeing you again soon so that we may again provide a dining experience that is truly "Rare and Well Done"! Jesus Martinez General Manager
   

   Is this helpful?

   Report
8. S

   Steve

   Richmond

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   It was our first time there. Overall, we had a great visit. We were a little surprised at how open the restaurant was, meaning it was not quaint. Tables were on top of each other, and we could hear everyone's conversations. The biggest issue was that we asked for our steaks to be done medium well. They were very rare. We didn't send them back and they were still good. But we were a little disappointed with that. The service however was very good and the wait staff very attentive. I think for the price and the lack of ambiance, we would not be back.
   

   Is this helpful?

   Report
9. T

   Teresa

   Richmond

   16 reviews

   5.0

   16 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is amazing and service is Top notch. It is a little loud on a crowded Saturday night but to be expected. We will go again.
   

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you for taking the time to provide your insights from your recent dining experience at Perry’s Steakhouse & Grille in Richmond. We are so happy you enjoyed your visit. I have shared your feedback with the entire Richmond team and we all hope to see you again soon! If I can assist you with making any future reservations, please contact me at the number below. Have a great day! Jesus Martinez 804.816.2160 General Manager
   

   Is this helpful?

   Report
10. T

    Tashana

    Richmond

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    My experience at Perry’s definitely wasn’t what i expected at all. I made reservations for 8 pm for my birthday celebration and wasn’t seated until about 8:40pm. Then out of the 4 bathrooms in the women’s stall only 2 were working so there was a long wait to use the bathroom and i’m currently pregnant as well so that was annoying. When we were finally seated a waiter came but then it was some confusion between the waiters where they was switching or something so that took a while to order our drinks and food. We didn’t receive our food until around 10pm .. THE FOOD WAS THE ONLY THING THAT WAS AMAZING 10/10 ! The cook was amazing the food was delicious and on point. As I stated before it was my birthday celebration so one of my guest asked the waiter if they did any kind of birthday gratitude and he said yes, so he brung out some kind of dessert .. the lady across from me had a candle lit on hers so i ask for a candle and he replied and asked if anyone had a lighter. Although the dessert was beautiful I couldn’t eat it because I am allergic to peanuts. ( wasn’t asked if I had an allergy either) but whatever. I just feel like a lot of careless actions was taken when it came to the customer service at Perry’s. Yes the food should be amazing but the customer service should be as well. The atmosphere was beautiful as well but the customer service was about a 4/10. Definitely would consider take out next go round.
    

    • 
    • 
    • 
    • 

    Is this helpful?

    Report