Pazzo Restaurant

Review summary

1. k

   karon

   Orlando

   5 reviews

   vip
   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had tickets for a 7pm show at the Count Basie Theater a block away so I made a reservation at Pazzo for 5:15pm for dinner before the show. We were seated a few minutes early which is always nice when you're in a time crunch. Once seated the waiter came over promptly and we proceeded with ordering our drinks, an appetizer and dinner. We did not rush anything and we were done with dinner and out the door by 6:15. The food was great as usual. We ordered mussels and lentil soup for an appetizer, chicken marsala and orichiette pasta w/ broccoli rabe for our entrees. I would definitely recommend Pazzo, but on a Saturday night you definitely need reservations!
   

   Pazzo RestaurantResponded today

   Excellent Karon. Happy that you enjoyed a great dinner and on time for your show. We appreciate your business and thank you for the feedback. Hope we see you soon
   

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2. K

   Kimberly

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and great service- restaurant was very busy and the staff did a good job keeping on top of everything.
   

   Pazzo RestaurantResponded today

   Thank you, Kimberly, for your support and kind words. We do our best to make sure all guests are having a great experience. Glad your visit was a good one.
   

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3. R

   Robin

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always a nice dining experience. Very busy after a show at the Basie Theater. Staff were very attentive. Food was good as always.
   

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4. E

   Evelyn

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dining experience with our group of 12. We were seated on the enclosed patio. Our waiter John was awesome and took very good care of us. As always, the food was so good and everyone left happy. Can't ask for more.
   

   Pazzo RestaurantResponded 2 days ago

   Awesome Evelyn. Happy your visit was exceptional, and I will John and my staff know. Thank you for your loyal business and feedback.
   

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5. B

   Bernadette

   New York City

   17 reviews

   vip
   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pazzo never disappoints, especially on a Monday! (half price pasta/pizza). Our waiter, Eliott was amazing. Your servers are always kind and wonderful, but he is extra special, friendly, and remembers people. Thank you
   

   Pazzo RestaurantResponded 2 days ago

   Outstanding Bernadette. Eli is one of our best and I will definitely share this with him. Thank you for support and business. Hope we see you again soon
   

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6. G

   Gaby

   New York City

   47 reviews

   vip
   5.0

   47 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience Large portions, lots of flavor, and great service.
   

   Pazzo RestaurantResponded 6 days ago

   Awesome Gaby. Gald you enjoyed your visit. Thank you for the review and we hope to see you again soon
   

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7. A

   Allison

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food! Great time and nice service. We enjoyed it.
   

   Pazzo RestaurantResponded 6 days ago

   Thank you Allison. Happy you had a successful visit. Hope to see you again soon.
   

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8. M

   Millie

   New York City

   54 reviews

   vip
   2.0

   54 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 4

   I go to Pazzo's every time I visit the Two River theater as a subscriber at the theater. I'm there at least 4 to 6 times a year for lunch. I try to visit a few times a year at dinner time as well. The food has always been excellent and the service outstanding until today. Three of us were having lunch.Two of the dinners came out wrong. One was supposed to be eggplant palm, and chicken parm was served instead. One was a meatball parm sandwich, and it turned out to be a hamburger on ciabatta bread. I personally had the Papadelle, which, as I had expected, was excellent. One of the people who got the wrong order was someone who was there for the first time. I brought it to the attention of our server Eli, a very fine young man, who comped the meatball parm and a dessert.. He also included another meatball parm for us to take home. While I realized that mistakes happen in restaurants it seemed that today was a little more than I expected at such a fine place. However it will not stop me from going back again.
   

   Pazzo RestaurantResponded 6 days ago

   Thank you for your understanding that even the best make some mistakes at times. Glad my team made things right on the spot. Hope we see you again soon.
   

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9. M

   Mindy

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   4 people dining and 2 meals came out cold and 1 was severely delayed. 1 was great. Our waiter was very apologetic and when it was time for dessert I jokingly asked if it would be comped based on this. He asked his manger and in fact all dessert and coffee was comped which we appreciated. I was surprised the manager didn’t come over to apologize It wasn’t that busy for a Friday night so was surprised on how long it took for the food
   

   Pazzo RestaurantResponded 6 days ago

   Happy we compensated you based on our delay. Sorry for any inconveniences. I am sure your next visit will be outstanding. Thank you Mindy for this feedback and hope to see you again soon
   

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10. E

    Eileen

    Charlotte

    3 reviews

    3.0

    3 reviews

    Dined on November 9, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    If not for the great company at our table, this would not have been a very enjoyable experience. Eggplant was dry; chicken Marsala was okay. Worst of all, filet mignon was definitely not medium rare; it was overcooked and dry. And the potatoes were pasty.
    

    Pazzo RestaurantResponded on November 11, 2024

    Sorry to hear this. Did you mention anything to your server? I would of liked to know so we could have made things better. Our food is usually very consistent. We will be better next time. Thank you for the feedback
    

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