Passerella - Cypress

Review summary

1. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great, I don’t remember his name but he was young. Service was also very good! We moved here from Florida and were trying to find a decent Italian restaurant near us for my fiancés birthday. Will come back again.
   

   Passerella - CypressResponded 1 day ago

   Thank you! We hope to see you again soon. Have a Gr8 Day!
   

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2. P

   Peggy

   Houston

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Food was subpar for the price. Understaffed, slow service.
   

   Passerella - CypressResponded 5 days ago

   We are deeply sorry you had a subpar experience here at Passerella. We do strive to meet everyone's expectations and go above and beyond for each customer. Please give us a call at 281-213-2770 so we can discuss this further. Have a Gr8 Day!
   

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3. L

   Larry

   Houston

   5 reviews

   1.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food is great here, Service was among the worst I've experienced in 25 years. The waiter was slow to acknowldege we were there, slow to take our drink orders, just plain slow all around. Food came out cold and was sent back. 10 minutes later, one of the managers came and inquired about the food that was sent back, and if we wanted them to cook it again. 10 MINUTES!. Then it took 15 more minutes to cook a new dish. The rest of the party was done by that time. The waiter never came back to deal with the food being sent back, never checked on us. We had great meal and great experience the last time we were here, and the food is pretty good at this restaurant. But I can never go back because of the lousy service.
   

   Passerella - CypressResponded 5 days ago

   We are deeply sorry for your recent experience here at Passerella. Many elements all fell on our behalf for you that evening. We really want to make this up to you. Once again, we apologize and please give us a call at 281-213-2770 to discuss this further. Have a Gr8 Day!
   

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4. J

   Jennifer

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I really wanted to love this place fully. Upon entering, we were offered complementary champagne, which was so sweet, however, it was definitely some sort of white wine that was not bubbly. Our waiter apparently had two tables that were 16+ guests so we were definitely neglected. We saw him maybe three times in the two hours that we were there. We got our water filled up finally when we requested for our check. I had to get up myself and ask for fresh Parmesan, salt, and pepper because at that point I had no clue if we were going to be checked on. No one followed up on how our meal was. I had to follow up on mine and my husband’s alcoholic beverages, and when I asked about them, he just walked away without saying anything and came back with them and said “here they are”.The presentation of the food was nice. I got the chicken fettuccine Alfredo and my husband got chicken Parmesan with penne in marinara sauce. Honestly, the food was very subpar for the price. Olive Garden has better Alfredo sauce, and the chicken was extremely dry. The chicken Parmesan was bland. The Italian margarita was really good. Given that the service and taste of food was poor, this is definitely a two to three star experience.
   

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5. B

   Brenda

   Houston

   20 reviews

   vip
   5.0

   20 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Lee was spectacular! The chef as well as the manager came around and talk to multiple tables. Although we live an hour and a half away this restaurant will always be on our radar when we are in the area!!!
   

   Passerella - CypressResponded on November 4, 2024

   Thank you for dining with us, we look forward to seeing you again!
   

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6. T

   Tammy

   Houston

   86 reviews

   5.0

   86 reviews

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding afternoon celebrating a friend's birthday. Matt and another young lady, whose name also began with an "M" were delightful and outstanding servers. Chef Dixon visited with us as well. It was a great experience for the birthday girl. We all agreed that Passarella's was the best venue on the Boardwalk.
   

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7. B

   Bret

   Houston

   9 reviews

   3.0

   9 reviews

   Dined on October 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   This place could be so great but the service is terrible. The patio music from ambriza is far too loud. Patio views are great. They should consider the little fans to deter the flies. It took 15 min to get out drinks. Bread came out with no plates or napkins/flatware. Food was good but again, service was terrible.
   

   Passerella - CypressResponded on October 26, 2024

   Thank you for taking the time to let us know of your recent visit. We deeply regret the experience you had while dining here. Did you let a Manager know of any issues? The volume of our neighbor(s) can sometimes be overwhelming and in the past we have asked them to lower the music with no issues. As we strive to further coach and train our employees to a higher standard. We ask everyone to let us correct the situation so that your visit and dining experience is beyond your expectations. Feel free to call us at anytime 281-213-2770 with any comments or concerns and we would be more than happy to address any issues. We hope you have a Gr8 day!
   

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8. B

   Bridget

   Houston

   1 review

   3.0

   1 review

   Dined on October 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was pretty good, but our waitress never checked on our table to ask for refills or anything we always had to call her over and she didn’t tell us how much adding on something cost until it was time to pay.
   

   Passerella - CypressResponded on October 21, 2024

   We are sorry you had a bad experience here at Passerella. Were you able to speak to a manager on duty or the chef? This is something we absolutely would have corrected at the time of your visit and is not within our standard of service. We will coach our staff to be more aware of this in the future. Please call us at 281-213-2770 so we can discuss this further. Hope you have a Gr8 Day!
   

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9. D

   Donna

   Houston

   9 reviews

   3.0

   9 reviews

   Dined on October 11, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   We always enjoy this restaurant, however last night things were a little different. We ordered old fashions which part of the drink is the large ice cube which doesn't melt easily. We received drinks with alot of small ice in it. Upon asking we were told the large ice wasn't available. Our food was very good; no complaints. We then ordered the Budino, an Italian pudding dessert. We always order it and love it, however it came to us and it had never set and was runny. They had a large party out on the patio and maybe they just couldn't handle it all. I think it will be a while before we return.
   

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10. T

    Tammy

    Houston

    86 reviews

    5.0

    86 reviews

    Dined on October 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely as usual! Naldo provided his warm hospitality, and Michael is an outstanding server. Food was delicious!
    

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