Pampas Steakhouse

Review summary

1. M

   Michael

   Atlanta Metro

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional as always. Service , presentation and taste
   

   Pampas SteakhouseResponded 2 days ago

   Michael, thank you for your positive feedback! We're glad you enjoyed our service, steak presentation, and taste. Your support means a lot to us, and we look forward to welcoming you back soon for another exceptional dining experience!
   

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2. N

   Nestor

   Atlanta Metro

   2 reviews

   vip
   3.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   As a regular at Pampas for over a decade, dining there 34 times. I genuinely enjoy the food here and often recommend it, with the caveat that, since the pandemic, service quality can be inconsistent. Unfortunately, last night's experience left a lot to be desired. The food itself, as always, shined in many ways. The Porterhouse was outstanding—the best strip and filet we've had, with great sides, especially the basil fried corn. But a few items didn’t quite meet expectations. The Provoleta, usually served as a firm slice with thoughtful garnishes, arrived more like a cheese dip, overly oily and somewhat bland. The Mollejas were still flavorful but came in a smaller portion with chimichurri pre-applied and no lemon, a bit different from what we were used to. The main issue, however, was the service. From the start, it felt hurried and, at times, dismissive. We received an eye-roll when we asked for sparkling water instead of still, and the server was notably impatient while we looked over the wine list, coming back repeatedly for our drink orders before we’d had a chance to decide. Drinks took a while to arrive, and one cocktail was incorrect, which led to an awkward moment while the runner double-checked our request. The meat presentation, a highlight for many, was rushed. The server held the platter high and spoke so quickly that only someone familiar with the process could follow. When asked to lower the platter so we could see, his curt response was disappointing. Throughout the evening, there was a sense of being rushed at each stage, from the initial drink order to taking our meal choices, which the server asked for several times before we’d had a chance to look over the menu. When it came time for the check, the server disappeared for an extended period, leaving us to wait for about half an hour before anyone could take our payment. I hope this feedback is constructive for the management, as Pampas used to offer a consistently wonderful dining experience.
   

   Pampas SteakhouseResponded on November 11, 2024

   Nestor, thank you for your loyalty and for sharing your detailed feedback. We’re glad you enjoyed the food, especially the Porterhouse and basil-fried corn. We're sorry to learn about your service experience and will address these concerns to improve for your next visit. We will use your feedback to continue training our staff and provide the dining experience you are accustomed to. Thank you for your ongoing support!
   

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3. L

   Laura

   Atlanta Metro

   4 reviews

   4.0

   4 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Unfortunately, service was off last night. Under staffed from what we were told. First time this has been the case and hopefully the last. We love dining at this groups restaurants.
   

   Pampas SteakhouseResponded on November 11, 2024

   Hello Laura, Thank you for taking the time to review your experience at Pampas Steakhouse. We're glad to hear that you love dining with us, and we appreciate your feedback. However, we're sorry our service didn't meet your expectations. We always strive to provide excellent service, and we're sorry if we fell short. We'll certainly consider your comments as we continually work to improve our guest experience. We hope to have the opportunity to serve you again and provide a more seamless experience.
   

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4. J

   Joe

   Atlanta Metro

   14 reviews

   5.0

   14 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was exceptional. Thank you to the entire staff for making the evening special.
   

   Pampas SteakhouseResponded on November 11, 2024

   Thank you, Joe! We're glad you had an exceptional experience. Our team works hard to create memorable moments; your appreciation greatly benefits us. We look forward to welcoming you back for another memorable evening!
   

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5. OT

   OpenTable Diner

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience that I had with my mom for her birthday here. We enjoyed a four course meal, though we couldn’t really finish everything. Our stomachs were full by the second course haha. Gustavo and Shelly(forgot her name) did an amazing job. Thank you for making my moms birthday memorable.
   

   Pampas SteakhouseResponded on November 6, 2024

   Thank you for your positive review! We're glad you and your mom had a wonderful birthday celebration with us. It’s great to know that Gustavo and Shelly made it special. We look forward to welcoming you both back for more fun times at Pampas!
   

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6. S

   Shannon

   Atlanta Metro

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought a friend here for the first time and Pampas team did not disappoint- the steaks the service- all impeccable. If you haven’t been - have them do the steak display and information - always worth it.
   

   Pampas SteakhouseResponded on November 6, 2024

   Thank you, Shannon! We're glad you and your friend enjoyed your experience at Pampas. Our team takes pride in delivering top-notch service and delicious steaks. We're glad you loved our steak presentation! Looking forward to welcoming you both back soon!
   

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7. V

   Victor

   Atlanta Metro

   2 reviews

   3.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Only received a portion of our order. Check was adjusted to remove missing portion. When asked if we were celebrating a special occasion, we indicated that it was my wife’s birthday. Expected a complimentary card or slice of cake. They provided a portion of a cake and cut two small slices. The server indicated she would box the remaining cake for us. After several minutes, we had to ask for the remaining cake. Unbeknownst to us, we were charged $22.00 for the cake. That should have been made clear to us from the beginning.
   

   Pampas SteakhouseResponded on November 5, 2024

   Victor, we appreciate your feedback and are sorry about the misunderstanding. As our GM explained, our birthday cakes are complementary. Your check will show the cost of the cake, but then there will be a discount on the bottom. We are glad that our management clarified the situation. Thank you for choosing Pampas for your special occasion!
   

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8. L

   Leah

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time dining and it did not disappoint. Food and Service were great!
   

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   Pampas SteakhouseResponded 2 days ago

   Leah, we’re glad you enjoyed your first dining experience with us! Thank you for the kind words about our food and service. We look forward to welcoming you back for more unforgettable moments at Frankie's!
   

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9. J

   John

   Atlanta Metro

   52 reviews

   vip
   5.0

   52 reviews

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect in every way!!! We immensely enjoyed ourselves and will return soon.
   

   Pampas SteakhouseResponded on November 4, 2024

   John, we're glad you had a great experience at Pampas! Your enjoyment means everything to us, and we can't wait to welcome you back for more fun. Thank you for the fantastic feedback!
   

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10. V

    Vicki

    Atlanta Metro

    1 review

    2.0

    1 review

    Dined on October 31, 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 4

    We have dined at Pampas every year for my husband’s birthday, and have always enjoyed the entire experience from the atmosphere to the food. However, this year was the exception. I ordered the scallops with mushroom risotto, and the dish was served with the scallops barely cooked. I sent back my meal back to the kitchen to have them cooked a little more. The scallops ended up being totally inedible, there was an overwhelming taste of an ammonia like flavor. The manager did end up comping my meal. My husband ordered his steak medium well and it came rare. He opted not to send it back because I had had issues with my dish. He had also ordered a side dish of mashed potatoes and they truly tasted as if they were instant mashed potatoes, watery and tasteless. Truly a disappointing evening. I would like to commend the waitstaff as the service was exemplary. In fact, the service was the most noteworthy part of the evening. Sadly, I doubt we will be dining here in the future. The high price point of the items on the menu do not align with the poor quality of the food.
    

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