Palmer Penticton

Review summary

1. J

   Jenna

   Vancouver

   1 review

   vip
   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything from the food, drinks, and service was perfect! I cannot recommend enough!
   

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2. S

   Susan

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner, had the calamari which I would highly recommend very tender and the strip loin which was cooked to exactly what we requested. We will be going back. Thank you!
   

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3. H

   Harry

   Toronto

   1 review

   4.0

   1 review

   Dined on October 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   After making reservations, specifically asking for wheelchair accessible table, I was seated at the table at the back beside the kitchen & bathrooms while many other tables were empty.
   

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4. L

   Lori

   Calgary

   2 reviews

   2.0

   2 reviews

   Dined on October 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Our first time at Palmer in August 2024 was exceptional; had steak and it was cooked perfectly, service was good, etc. Second time was okay, everything not quite as good as the first time. MIL went for lunch and said it was horrible, that the soups were watery with no flavour. Third time we went and it was not great. Prime rib was tough, mashed potatoes were cold and the veggies were undercooked. Dessert was nice though. Too bad, they started out strong.
   

   Palmer PentictonResponded on October 21, 2024

   Hi Lori, Thank you for taking the time to share your experiences at Palmer. I am so glad to hear that you had an exceptional first visit, and about how much you enjoyed the steak and dessert! Your comments about your MIL's experience with the soup, and your experience with the prime rib dinner is welcomed. Your feedback will be taken into consideration by the kitchen team. We have recently launched a new menu and find this input valuable as we can tweak the recipes to ensure customer satisfaction. Thank you again for sharing. Best, Caley Fraser General Manager
   

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5. G

   Glenn

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is carrying on the tradition started at the Apex Gunbarrel and continued at Summerland's Shaugnessy Cove... great people presenting great food in a great atmosphere... Wonderful evening all round. Great way to celebrate a birthday (my young wife's). tnx, g.w.
   

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6. J

   Jeff

   Vancouver

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was incredible and the service was first class.
   

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7. R

   Robert

   Vancouver

   4 reviews

   vip
   1.0

   4 reviews

   Dined on September 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   This our 3rd and last time. We eat out a lot and we have never dined at a steak house that can't cook a simple steak We had a table for 4 last night Friday September 27th. The first steak came and it was ordered medium and it was rare. The other two steaks were so tough and grisly that one of our companions was in the washroom trying to remove the stringy membrane caught in his teeth. He actually had to Do the same thing on his return home. I ordered the Crispy chicken sandwich and I had to take apart the sandwich as I realized the chicken was undercooked. We did not want to go through the same exercise of returning food like the last 2 times so paid and left Third time unlucky!!
   

   Palmer PentictonResponded on October 2, 2024

   Hello Robert, Thank you for taking the time to share your experience. I’m disheartened to hear that your visit didn’t go well and that we missed the mark for you, again. That’s disappointing for you, your fellow dinner mates and us. We always aim to serve great food, and it’s frustrating to hear about the gristly steaks and the undercooked chicken sandwich. I appreciate you bringing this to our attention; it has been brought to the attention of our kitchen team, and re-training has been undertaken to ensure food quality. If you’re willing, I’d love to chat more about your experience, and earn back your trust. Thanks again for your feedback, and I hope to hear from you! Best, Caley Fraser General Manager
   

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8. J

   Jennifer

   Vancouver

   13 reviews

   vip
   5.0

   13 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience at Palmer. We went before seeing a show at SOEC which was starting an hour later than originally scheduled. Our reservation was handled accordingly and both the service and food was very good. We are lucky to have such great restaurants around us here in the South Okanagan
   

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9. M

   Michael

   Vancouver

   1 review

   1.0

   1 review

   Dined on September 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Bartender did not know ow how to make a proper martini. Sent dinner back and had taken off the bill. Tenderloin was leather. The bernaise was actually hollandaise with a bit of dried tarragon sprinked in. Not kidding. Enjoy dining in Penticton and go somewhere else
   

   Palmer PentictonResponded on September 24, 2024

   Hi Michael, Thank you for sharing your feedback with us. I’m really sorry to hear about your experience; it's certainly not up to our standards. I'd appreciate the opportunity to connect either via email or phone to get more details, and make things right. Best, Caley Fraser General Manager
   

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10. R

    Ranada

    Greater Boston

    8 reviews

    2.0

    8 reviews

    Dined on September 21, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    Four of us met for dinner. I had a 6 ounce sirloin which was cooked correctly, but was thin, tough and sinewy. My husband’s salmon was dry and our friends burger was cold. The only meal that was good was the mushroom pasta. The drinks and wine were good. Not sure we’ll go back.
    

    Palmer PentictonResponded on September 24, 2024

    Hi Ranada, Thanks so much for sharing your thoughts. I’m really glad to hear you enjoyed the mushroom pasta (it is one of my favorites!) and the drinks! However, I’m sorry to hear about the issues with the sirloin, salmon, and burger. We appreciate your feedback, and we’ll address these concerns with our kitchen team. That's definitely not the experience we want for our guests, I’d love to have the chance to make it right! I will send you my contact information and if it’s alright with you, we can connect further. Best, Caley Fraser General Manager
    

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