Palace Prime

Review summary

1. J

   Jennifer

   VIP

   New York City

   77 reviews

   4.0

   77 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   A mixed review. The wine list is quite good and the service was also attentive, both from the sommelier and the waitstaff. The hamachi crudo appetizer was excellent, if small (to be expected from that sort of appetizer. My crab cake (for $27) was quite good but for that much money, I'm expecting something phenomenal. The main dishes were small for the price. (We lived in Manhattan and Paris for years so we are not looking for huge portions necessarily.) I had the lamb ragù and merguez fettuccine dish. Very little meat. I love merguez sausage and was looking forward to actual chunks of sausage. That said, it was tasty. My husband had the deboned whole branzino. Tasty enough but actually had a number of very small bones which were so small that they were hard to deal with and he ended up having to pick food out of his mouth in order to deal with the bones.
   

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2. M

   Mike

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Made a reservation 2 weeks in advance and this place didn't disappoint on our visit tonite. Our hostess seated us and we were promptly met by the sommelier with a wine list---nice touch with some recommendations. We were mostly cocktail drinkers...call and premium Manhattans and Old Fashioneds (very well done) and one lone wine drinker---Ken Wright Pinot Noir was a good tried and true Pinot that went with most anything. Server was super knowledgeable of the menu and the food entrée preparations--did not miss a beat! We all had apps or salads...butternut squash bisque, Caesar, and a serving of liver mousse. Very nice preps and excellent flavor. For entrees we ordered the swordfish, Cassoulet, the Chicken Quarter and Squid ink pasta. Eclectic with tons of flavor, cool presentations---all great choices. Skipping a second cocktail, everyone decided to order 2 desserts...the Chess Pie and the chocolate mousse cake with salted caramel ice cream. Once again, flavorful and well executed...totally on point from the kitchen tonite! Great job from service to food...we will be back celebrating a special occasion and are looking forward to the new Spring menu!
   

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3. G

   Gloria

   New Mexico

   11 reviews

   5.0

   11 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had dinner in the lounge at Palace Prime, it was happy hour. It was very good except the clams were a bit chewy. The taste of the broth was very nice, just wish the clams were tender. Drinks, ceviche, chicken sandwich and pomp frites were very good. Will go back.
   

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4. S

   Shelby

   VIP

   New Mexico

   465 reviews

   4.0

   465 reviews

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The tuna tartar was an exceptional appetizer & the bronzino was also delicious. The sommelier, K. Bustamante, is the most knowledgeable sommelier I have ever met in Santa Fe & I've lived here 50 years. She is exceptional.
   

   Palace PrimeResponded 7 days ago

   Thank you, Shelby, for your kind review! We're thrilled to hear that you enjoyed the tuna tartare and bronzino – two of our favorites as well! We're delighted that our sommelier, K. Bustamante, made such a memorable impression. We'll be sure to share your compliments with her. We look forward to welcoming you back soon! Cheers! 🍷
   

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5. P

   Paula

   New Mexico

   28 reviews

   5.0

   28 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed our first visit to Palace Prime. We were eating light, so my husband had the beef carpaccio (he raved about it, very tender and flavorful) and the crab cake (full of crab and browned on the top). I had the risotto special (cacio e pepe with truffle shavings) and a Caesar salad with Spanish anchovies. These also were very tasty and a nice-sized portion. Our server was helpful and attentive but not overly so. We enjoyed the beautiful red and gray interior, a change from the usual Santa Fe style decorating that is common here. Finally, we LOVED that the restaurant was quiet and conducive to conversation, even with a few large groups near us. The fabric-covered ceiling tiles must have helped. This all made for a lovely evening.
   

   Palace PrimeResponded 7 days ago

   Thank you, Paula, for your thoughtful review and for choosing Palace Prime for your evening out! We're delighted that you and your husband enjoyed your first visit. It’s wonderful to hear that the beef carpaccio and crab cake impressed and that the risotto special and Caesar salad with Spanish anchovies hit the mark. We’re also thrilled that you appreciated the quiet, conversational atmosphere and our unique interior design. Creating a comfortable and elegant dining experience is important to us, so it’s great to know the details, like the fabric-covered ceiling tiles, contributed to your evening. We look forward to welcoming you back soon, whether for another light meal or a full dining experience. Cheers to more lovely evenings at Palace Prime! 🥂
   

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6. M

   Milton

   VIP

   Dallas

   59 reviews

   4.0

   59 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We chose a steak house for New Year’s Eve and there was not any steak on the menu available. The server told us that they sold out all prime rib and rib eye. This was not what to expect. My husband order a drink. He tasted and immediately asked the server to get it back because he didn’t like. He ordered a new one but he was charged for both.
   

   Palace PrimeResponded on January 1, 2025

   Dear Milton, Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion regarding our menu. As part of our transition from a steakhouse to a New American dining concept, we updated our category online several months ago. However, we regret any misunderstanding this may have caused, especially on such an important occasion as New Year’s Eve. Regarding the overcharged drink, we’ve issued a refund and sent the receipt to the phone number on file. Please don’t hesitate to reach out if there’s anything else we can assist you with. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother experience in the future.
   

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7. E

   Elva

   VIP

   New York City

   49 reviews

   4.0

   49 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We enjoyed our New Year’s Eve dinner very much. The specials for the occasion were outstanding! Happy New Year to the entire staff of Palace Prime. Meeting our special request for timing of our reservation is much appreciated.
   

   Palace PrimeResponded on January 1, 2025

   Dear Elva, Thank you for choosing Palace Prime to celebrate New Year’s Eve! We’re delighted to hear you enjoyed the specials and that we could accommodate your reservation request—it’s always our pleasure to make your evening as seamless as possible. We extend a very Happy New Year to you as well and hope to see you again soon for another wonderful dining experience.
   

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8. R

   Rebecca

   New Mexico

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Palace Prime never disappoints! Amazing food and service is always outstanding!
   

   Palace PrimeResponded on January 2, 2025

   Dear Rebecca, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience at Palace Prime. Your kind words about our food, service, and ambiance mean the world to us. It’s always our goal to ensure every visit is memorable, and knowing we succeeded makes us incredibly proud. We look forward to welcoming you back soon for another amazing evening!
   

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9. R

   Renee

   Tucson

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fabulous time! Service was excellent! Loved the oysters! They cooked the Prime Rib just how my BF likes it! Will definitely return!!!
   

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10. K

    Kirk

    VIP

    Orange County

    4 reviews

    5.0

    4 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    From a local, Palace Prime is consistently top notch. In the 70’s it was the Palace Restaurant and was the finest dining in town. Palace Prime has brought back the glory. Truly one of the best bars in town, too.
    

    Palace PrimeResponded on January 1, 2025

    Dear Kirk, Thank you so much for your wonderful review! We're thrilled to hear that Palace Prime has lived up to the legacy of the Palace Restaurant and that we’ve brought back some of that classic glory. It means the world to us to be considered one of the best in town, both for dining and for our bar. We truly appreciate your kind words about the food, service, and ambiance, and we’re always striving to provide an experience worthy of such praise. We hope to welcome you back soon.
    

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