Packard's Steakhouse

Review summary

1. S

   Susan

   New York City

   15 reviews

   vip
   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Packard’s Steakhouse exceeded our expectations! Service by Theresa and Ralph was exceptional. They anticipated our needs and went above and beyond to ensure we had a wonderful dining experience. The other staff members were friendly and attentive as well.  The beet salad appetizer was delicious and the filet mignon and steak frites entrees were cooked perfectly to temperature (medium) and the accompanying potatoes were crisp and very tasty. We will definitely come back again soon!
   

   Is this helpful?

   Report
2. E

   Etienne

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic and the service is exceptional as always
   

   Is this helpful?

   Report
3. K

   Kim

   Toronto

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and service and our food was delicious😋
   

   Is this helpful?

   Report
4. J

   Jim

   Tampa

   1 review

   3.0

   1 review

   Dined on November 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good. Felt rushed and waitress was not engaged which affected our overall experience.
   

   1 person found this helpful

   Report
5. D

   Don

   Tampa

   8 reviews

   vip
   5.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner and fabulous service . We always enjoy our fine dining experience at Packards.
   

   Is this helpful?

   Report
6. C

   Chris

   New York City

   6 reviews

   vip
   3.0

   6 reviews

   Dined on October 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Lovely resort, wanted to like this place. Have been to many steakhouses all over the country, this one doesn’t compare favorably. Female server was snippy and curt, not at all what I expect at a place like this. The entrees were not all brought out together to our four top… also incorrect. Either we eat and are rude, or ours get cold. Drinks were fine. Mac & cheese side was simply awful… no taste, overcooked mushy noodles, no seasoning whatsoever. It tasted way more like a dairy sauce and very little cheesy taste. Kraft Mac and Cheese has much more flavor and at 39 cents a metric ton is millions of times cheaper. I don’t mind paying big bucks for a nice dish, but this wasn’t it. Skip this one. Now on to the major issue, and one that is inexcusable. I ordered the filet mignon from the menu. My wife ordered the filet and shrimp special. The server said the special was a 6oz filet. The menu filet wss 8oz. When they arrived they looked very similar in size…and more like 6oz than 8oz. However this wasn’t the serious issue. When the check arrived, the menu filet showed as $66 and the special filet/shrimp as $65. One problem with this…. The menu showed a price of $62. I remembered the price (because it’s very high for an 8oz filet even at a fancy steakhouse… most are high 40s to mid 50s) I pointed this out to the server. She tried to defend the check by saying that was the special. I clarified my question, that I was referring to the menu filet not the special. She walks off in a huff, gathers with another employee and reviews the menu, then disappears into the back. Eventually she returned with a correct check. No apology, no explanation, nothing. One has to wonder how many guests have been overcharged by $4 on this menu item, and for how long of a time? Add tax and tip, and that’s $5,50-$6 extra on every check. Also, how many OTHER items are charged incorrectly by this establishment? Inexcusable at a fast food joint…disgraceful at a fine restaurant.
   

   2 people found this helpful

   Report
7. M

   Mechelle

   Tampa

   1 review

   vip
   5.0

   1 review

   Dined on September 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Theresa was incredibly. She anticipated our every need will be back!
   

   Is this helpful?

   Report
8. W

   Will

   Orange County

   5 reviews

   3.0

   5 reviews

   Dined on September 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Disappointing was our experience. Out of a few things on the menu including ribeye steak which is weird for a steak house. It was like we were there late; our reservation was a 6 pm. The filet we had was prepared nicely and there were some good choices to compliment the filet. Service was fair.
   

   Is this helpful?

   Report
9. H

   Holly

   Tampa

   8 reviews

   vip
   5.0

   8 reviews

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal ! We are regulars and enjoyed the new menu! The Kobe beef special was fantastic! Thank you for brining back the loaded baked potato!
   

   Is this helpful?

   Report
10. K

    Kenneth

    San Diego

    12 reviews

    5.0

    12 reviews

    Dined on August 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful dinner on August 31, no special occasion, except that the whole dining experience was superb! Our server, Ralph, was outstanding, just the right amount of pleasant interaction without being intrusive, and his demeanor was professional but easy going, and he was always checking on things to make sure the evening went smoothly. My wife and I even commented how Packard’s out-performed the best restaurants in Tampa, in food, service and ambiance—and it’s so close to home! Well done.
    

    Is this helpful?

    Report