Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. OT

   OpenTable Diner

   Atlanta1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The drinks here are so amazing! I had the espresso martini. & the menu was small but the food was great. Ambience was 10/10, I’ll definitely be back when it’s warmer and I can sit outside!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 1 day ago

   Dear Anonymous, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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2. B

   Blankas

   Atlanta8 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The place is beautiful but the food was not .very disappointed.
   

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3. OT

   OpenTable Diner

   Atlanta1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The host was a lovely person, one server was lost and the manager was super rude with our table, drinks took almost 49 minutes to be served, food was ok
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 1 day ago

   Dear Anonymous, We're disappointed your time with us was anything less than perfect, as we strive to create an incredible experience. We hope to host you for a top-notch visit soon. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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4. g

   ginesse

   Atlanta2 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The overstory rooftop was honestly such a vibe from the moment we walked in until the end of dinner. Delicious and chic.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear ginesse, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. k

   karyn VIP

   Atlanta87 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was our second visit. Our first visit was spectacular and Mo was our server, who is excellent! This time our server was terrible. She brought our bottle of white wine 35 minutes AFTER we ordered it, and AFTER we had finished our food! She brought no chiller like other tables had, never checked on us between ordering and bringing the wine, and never even refilled our waters that were empty. The only person who saved this disastrous experience was MO!! We will always request her to be our server going forward. The food is good and the restaurant is beautiful inside out outside. Probably better training or supervision of some of the servers is in order. No one but Mo, who remembered us, came to check on us, and she was the one who got what we needed.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on March 3, 2025

   Dear karyn, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Ashley Castillo Director of Food & Beverage
   

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6. K

   Keidi

   Atlanta1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Made reservations but didn’t need to. I also never received a phone call back so we just sat at the bar. They took my birthday cake though because they charge a five dollar cut fee.  fountain was not cut on either
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 26, 2025

   Dear Keidi, Thank you for choosing us. I genuinely apologize for not making your birthday a more enjoyable experience. Your feedback means a lot to us, as it helps us learn and grow. We truly hope you'll give us another chance to provide you with the five-star experience you deserve. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. T

   Timothy

   Atlanta2 reviews

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Booked a room at this hotel for Valentine’s Day specifically to have dinner at Overstory. The seating arrangement was too close to another party and even a group when it was plenty of space, the Valentine’s Day menu was rushed and the food was warm. Whoever decided to mix passionfruit and chimichurri did not fully think it through. I wouldn’t go back to overstory. Maybe people go for vibes and drinks but even the drink was gross, year Margarita Sister, Maria? No bueno
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 23, 2025

   Dear Timothy, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope you will consider a return visit for a better experience in the future. Thank you for choosing to dine with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. N

   Nicholas

   Atlanta4 reviews

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The atmosphere and ambiance are on point. We didn't try the food, but the drinks are great. Watch out though because the bartender makes them strong. So strong they snuck up on my girl and after 2 we had to call it a night. Great place, great experience, will definitely be back.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 14, 2025

   Dear Nicholas, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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9. P

   Preeti

   Atlanta6 reviews

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 1
   3. Service 4
   4. Ambience 4

   Beautiful ambiance. We eent for drinks so did not eat there. We were on our Anniversary Feb. 8th around sunset. Hostess at reception was friendly and even took pictures of us at the open patio great service on her part!!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 19, 2025

   Dear Preeti, Thank you for taking the time to leave us this review. We are thrilled to hear that our amazing service and ambiance made for a great experience. It was a pleasure to host you, and we hope to welcome you back again soon. Best, Ashley Castillo Director of Food & Beverage
   

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10. L

    Laura VIP

    Atlanta16 reviews

    3.0

    Dined on February 8, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Beautiful restaurant but service not up to par. Waited 25 minutes for 2 cocktails and the restaurant was not busy.
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 9, 2025

    Dear Laura, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Ashley Castillo Director of Food & Beverage
    

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