ORO

Review summary

1. N

   Nadine

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were exceptional. We had the fires for appt, the steak supper with risotto and gnocchi as the sides. And the pudding for dessert.
   

   OROResponded 1 day ago

   Thank you for the 5 stars, we truly appreciate it!! Regards, Sarah
   

   Is this helpful?

   Report
2. B

   Becca

   Edmonton

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was exceptional. Abby was fantastic, very personable. We came to celebrate a birthday. The drinks were very good over all, only one we disliked and only because of the garnish choice, my partner choked on it a bit. Meals were priced high but were tasty. The sharable meal really wasn't all that large. The meat to risotto ratio was off for Osso Bucco. Overall the atmosphere was very nice, music was quite enough to encourage talking but also very tasteful.
   

   • 
   • 
   • 
   • 
   • 
   • 

   OROResponded 1 day ago

   Thank you Becca, for taking the time to leave us a review! I will personally recognize Abby on her next shift! If you have any additional feedback, regarding the garnish and Osso Bucco, please feel free to reach out to me at saelliott@loca.ca Warm regards, Sarah
   

   Is this helpful?

   Report
3. W

   Willie

   Edmonton

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   Disappointed in the food. Lobster pasta was dry, no flavour, no sauce and vey little lobster . Caesar salad and wine was great.
   

   OROResponded 1 day ago

   I am truly sorry that your experience with us fell short of expectations. We strive to deliver exceptional service and quality and it is disappointing to hear, that we missed the mark. I would love the opportunity to address this personally, if you would be open to sharing more. Please fee free to reach out to me at saelliott@loca.ca so I can turn this around for you. Thank you, Sarah
   

   Is this helpful?

   Report
4. M

   Marnie

   Vancouver

   1 review

   vip
   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We enjoyed our dinner. Food is pricey but the ambiance is nice.
   

   OROResponded 1 day ago

   Thank you Marnie for your review, we appreciate your feedback. If you have any additional comments or suggestions about your experience, please don't hesitate to reach out to me directly at saelliott@loca.ca Warm regards, Sarah
   

   Is this helpful?

   Report
5. T

   Tracey

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend this restaurant. The pasta is outstanding and the cocktails delicious. It’s expensive but totally worth it! If you like pasta then you must try this place! The spaghetti smoked beef ragu and potato & leek ravioli are amazing!
   

   OROResponded 7 days ago

   Tracey, thank you so much for your 5 star review! We absolutely agree with you, Sviatoslav is an absolute gem! I will personally recognize him upon his next shift! We look forward to seeing you again at ORO! Warm regards, Sarah
   

   Is this helpful?

   Report
6. M

   Michelle

   Edmonton

   6 reviews

   5.0

   6 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service. Incredible food. We had arancini and the mushroom toast to start. Best arancini I’ve ever had with a crunchy exterior and a center oozing with cheese. The sablefish for our main was buttery and perfectly cooked. Delicious! The lobster pasta was exquisite. It wasn’t just a piece of lobster on some pasta, as you could tell that the sauce was infused with the shells and lobster essence and was deeply flavorful. we are anxious to go back and try something new.
   

   OROResponded 7 days ago

   It sounds like you had an incredible dining experience with us at ORO. Thank you Michelle, for taking the time to write us a review. I am so glad you enjoyed the arancini, mushroom toast, sablefish & lobster pasta!! We look forward to your next visit at ORO! Warm regards, Sarah
   

   Is this helpful?

   Report
7. K

   Kevin

   Edmonton

   4 reviews

   3.0

   4 reviews

   Dined on November 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The restaurant is very nice. Service was good. They charge quite a bit for what you get. If I’m going to spend $50 on a main plate I’d better walk away thinking wow that was amazing. Thankfully I went for something less pricey. I got a $26 soggy pizza. Bruschetta was pretty good. Pasta portions presented well, tasted good but small. Waitress poured another bottle of sparkling water without asking. We thought initially oh that’s a nice touch. Lol got the bill and we were charged $10 so nice up sell. Cost us $10. Cost the business a whole lot more. Will not be back mostly because it’s too pricey for what you get. But the sneaky extra water charge just left a bad impression. However we were at Pyro their adjoining restaurant a few weeks earlier and really enjoyed ourselves. May see us again there.
   

   OROResponded 7 days ago

   Kevin, thank you for taking the time to leave us a review. I truly appreciate your feedback. I apologize for missing the mark on your pizza and additional sparkling water charges, that you were unaware of. I would love the opportunity to personally make this right for you. At your earliest convivence, you can reach out to me at saelliott@loca.ca I hope to hear from you soon. Regards, Sarah
   

   Is this helpful?

   Report
8. A

   Andria

   Edmonton

   21 reviews

   vip
   4.0

   21 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Gorgeous room with beautiful design. We went for an after dinner drink and dessert. Our waitress was really lovely and drinks were good but overall service was quite slow and we were sat at a table missing water glasses (& no one noticed that online 1/3 of us had water on the table) and a dirty table (I had to wipe off some sauce off the table with the extra napkin). Overall still a good experience and would try it again but seems like a few details could be looked after.
   

   OROResponded 7 days ago

   Andria, thank you taking the time to leave us a review. I am truly sorry and disappointed to hear your experience with us fell short. It's disappointing to learn that service was slow and not up to our standards. I would love the chance to address this personally if you would be interested in contacting me at saelliott@loca.ca we can discuss this further. I look forward to hearing from you. Warm regards, Sarah
   

   Is this helpful?

   Report
9. T

   Tracy

   Edmonton

   2 reviews

   4.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was our first dinner at ORO. The food variety & quality was excellent, our waitress was friendly & informative. My only complaints are…we ordered a side of bread with our main course & it never came. Not sure if we were charged, as we didn’t remember until we were home. Also, twice we were asked if we were celebrating anything, by the host & the waitress. I said we were celebrating my husband’s birthday. I guess being asked, I was expecting maybe a shared dessert or something to acknowledge, but unfortunately that didn’t happen. It would be a nice touch…or maybe don’t ask if we’re “celebrating” anything? Otherwise a nice dining experience & will come again, I’m sure.
   

   OROResponded 7 days ago

   Thank you Tracy for the review. My sincere apologies about not acknowledging your husbands birthday, that was definitely a miss on our part and I would love to make it up to you! If you would like to reach out to me directly at saelliott@loca.ca and we can discuss this further. I look forward to hearing from you. Warm regards, Sarah
   

   Is this helpful?

   Report
10. K

    Kelly

    Vancouver

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a ladies lunch here and loved the new lunch special! It is excellent and such an incredible price for such beautifully crafted food. Soup or salad and a pizza or pasta for $25 and wine choices for $8!!! Our service was excellent! Dinner at Oro is also amazing and I definitely recommend that but if you are wanting to try out a less expensive option then lunch is a great way to do it! You won’t be disappointed! 5 stars!
    

    OROResponded 7 days ago

    Kelly, thank you so much for taking the time to leave us this wonderful 5 star review!! Let me know, next time you are in, so I can thank you in person! Warm regards, Sarah
    

    Is this helpful?

    Report