ORO

Review summary

1. D

   Denise

   Edmonton

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Maybe an off night as I've heard good things? Pasta was still hard, and was told that the clams in the vongole pasta were in the sauce only and not an actual component of the dish, and that every other restaurant makes it like this. We have had vongole before and it wasn't like this. Unfortunately constantly swatting away the unexpected fruit flies were a bit of a "buzz" kill. Not sure why there were so many in and around the restaurant and market.
   

   OROResponded 1 day ago

   Denise, I am truly sorry to hear about your dining experience at Oro. I would love to address this personally for you. If you would be willing to reach out to me at saelliott@loca.ca so we can discuss this further and ensure it doesn't happen again! I look forward to hearing from you. Regards, Sarah
   

   Is this helpful?

   Report
2. B

   Bill

   Edmonton

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a lunch with my siblings. We haven't been all together for 5 years. Everything was perfect. Great food and great ambiance. Our server Alexis was fantastic. It was a bit warm at the start but they addressed that. Thank you to Alexis and the staff at Oro for an exceptional experience.
   

   OROResponded 1 day ago

   Thank you Bill, for the amazing review!! I am so glad to hear you had a wonderful family lunch. I will personally recognize Alexis and appreciate your feedback regarding her service! We look forward to hosting you again! Warm regards, Sarah
   

   Is this helpful?

   Report
3. K

   Kate

   Edmonton

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Love the ambience, reminded me of Speakeasy in New York! My friend had pizza which she enjoyed thoroughly and I had Chicken Alfredo, prepared differently, good though the serving was in the small side. Caesar salad was good. Dessert was Toffee Pudding which we shared, very good. This was the luncheon special, with a glass of Prosecco, cost was good. Will go again on my birthday in January for sure! Lovely, quiet setting.
   

   OROResponded 1 day ago

   Thank you Kate, for the detailed feedback!! We look forward to hosting you again, for your birthday!! Best wishes, Sarah
   

   Is this helpful?

   Report
4. C

   Cathy

   Edmonton

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My meal was very delicious but very little pasta for me. I would have liked to eat a little more pasta for my lunch, I did choose the option of 1/2 order which was fine with the other pasta I had ordered before. Enjoyed the salad and glass of wine.
   

   OROResponded 1 day ago

   Thank you for the review Cathy! We strive to make improvements and your feedback is very valuable to us. If you have any additional information, please feel free to reach out to me at saelliott@loca.ca Warm regards, Sarah
   

   Is this helpful?

   Report
5. B

   Barbara

   VIP

   Edmonton

   34 reviews

   5.0

   34 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing, creative, delicious food - and staff members are friendly and welcoming - Enjoy!
   

   OROResponded 1 day ago

   Barbara, thank you for the review!! Best wishes, Sarah
   

   Is this helpful?

   Report
6. S

   SandiRae

   VIP

   Calgary

   27 reviews

   5.0

   27 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was top notch. Ambience, Decor & Music was wonderful. Our meals were delicious! We will definitely be back!
   

   OROResponded 1 day ago

   We look forward to seeing you again soon! Thank you for the 5 star review!! Regards, Sarah
   

   Is this helpful?

   Report
7. l

   laurie

   VIP

   Edmonton

   6 reviews

   5.0

   6 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The $25 lunch special was enjoyed by all 3 of us. The wild mushroom soup of the day was delicious, as was the panzanella salad. We all liked our pasta main dishes, but keep in mind they’re not huge at this price. Sergeii provided great service!!
   

   OROResponded 1 day ago

   Thank you Laurie, for the great review! I will recognize Sergeii for the great service and we look forward to hosting you again! Warm regards, Sarah
   

   Is this helpful?

   Report
8. K

   Kim

   Calgary

   6 reviews

   2.0

   6 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Decor was lovely, but although there was an excellent themed playlist of music drawn from the 1940s and '50s (Frank Sinatra, Peggy Lee, etc.) that complemented the decor and the overall vibe, it was WAY too loud and the acoustics in the room--particularly in the tiled alcove near the bar where we were seated--don't allow for that volume. It was difficult to converse over the music and we found it distracting and irritating. That said, we asked twice that it be turned down and on both occasions it was; the second time it remained down so it enhanced the ambience rather than detracted and distracted. The food was okay. Not great, not memorable, nothing special. The kitchen tried, but we both found our meals (vongole for me; spaghetti beef ragu for my friend) fairly pedestrian. The service, however, was outstanding. Our server was attentive without being intrusive, professional without being cold, helpful without being overbearing. She was a real gem and absolutely the best thing about our dining experience. If I could recommend this restaurant it would be on the strength of the service alone. It really was top notch.
   

   OROResponded 1 day ago

   Hi Kim, I am sorry to hear we missed the mark during your experience. I will follow up with the Oro team regarding the music levels, my apologies that it was too loud. Your feedback is valuable to us and I would love the chance to address this personally, if you would be interested in reaching out to me. Please, feel free to reach out to me at saelliott@loca.ca and I can assure you, we can provide a much-improved experience. Regards, Sarah
   

   Is this helpful?

   Report
9. M

   Mike

   Edmonton

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Oro was a delightful surprise. I enjoyed the service, the setting, and was more than satisfied with my meal. What made the event extra-special is that my wife, who has celiac disease, was able to order an Alfredo - which she never gets to do - AND, her gluten free fettuccini noodles were freshly made right in the building. Thank you Oro! We will be back - very soon!
   

   Is this helpful?

   Report
10. C

    Cathy

    Edmonton

    5 reviews

    5.0

    5 reviews

    Dined on December 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We really enjoyed our visit. The place is beautiful and the food was delicious. The waitress recommended a few items which we ordered and we enjoyed them all. We would definitely recommend this restaurant.
    

    OROResponded on December 3, 2024

    Thank you Cathy, for the 5 star review!! We truly appreciate it! Warm regards, Sarah
    

    Is this helpful?

    Report