Oretta King West

Review summary

1. P

   Piera

   Toronto

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Here's a detailed restaurant review based on your experience: ★★ out of 5 Stunning atmosphere can't make up for subpar food and bewildering service at this establishment. The highlight was the tuna crude, which showed genuine culinary skill and excellent execution. Unfortunately, that's where the positives regarding the food end. The calamari was disappointingly ordinary – heavily breaded and reminiscent of basic pub fare rather than what one would expect from a proper restaurant. The real issues began with the pizza, which arrived cold. When we requested it to be reheated, the staff's hesitation was puzzling, claiming they needed the chef's permission for such a basic request. What followed was truly perplexing: upon the pizza's return from reheating, we discovered a missing half-slice. When questioned, the server offered an unconvincing explanation that it "may have fallen off in the oven," followed by an odd statement that they "don't normally reheat pizza" – which begs the question of why they agreed to do so in the first place. The service continued to disappoint when clearing our plates. Despite leaving 80% of the calamari untouched – a clear sign of dissatisfaction – no inquiries were made about our experience or whether we'd like to take the remainder home. While the ambiance was genuinely pleasant, it cannot compensate for the combination of mediocre food and questionable service practices. The missing pizza slice incident, in particular, demonstrated a concerning lack of professionalism and transparency. Bottom Line: Despite the inviting atmosphere and the excellent tuna crude, the inconsistent food quality and problematic service make it difficult to recommend this establishment. Will not be returning.
   

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2. S

   Scott

   Toronto

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing for the second time in a row ! Facilitated our work event like a pro! 10/10
   

   Oretta King WestResponded 3 days ago

   Grazie Scott! I’m glad to hear that you enjoyed your experience with us. Thank you for your kind words - I'd like to share them with your server - do you happen to remember their name? If you don't recall, I can trace it using your reservation name - you can leave it in the private response below. We hope to host you again in the near future. Alla prossima! Josh Restaurant Manager Oretta King West
   

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3. M

   Mark

   Toronto

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed Oretta after taking my family there for dinner after a Matinee at PWT. The food was excellent and the ambience was great for two adults with two children (6) and (9). The staff was very friendly and made some excellent recommendations for entree and appetizers. My son has a tree nut allergy and the kitchen even offered to make him a modified tiramisu dessert with no hazelnut chocolate. While he opted for the sorbet, I thought that was a really nice gesture. Would recommend and will be back again.
   

   Oretta King WestResponded 3 days ago

   Grazie Mark! Thank you so much for your wonderful review! We're so glad to hear that you and your family enjoyed your visit to Oretta, and it’s great to know the atmosphere was just right for your group. We take allergies very seriously and are always happy to accommodate special requests, so we're especially pleased to hear that you appreciated our team's thoughtful gesture with the dessert. It means a lot to us that you had such a positive experience, and we can’t wait to welcome you and your family back for another memorable meal! Alla prossima! Josh Restaurant Manager Oretta King West
   

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4. D

   Dave

   Toronto

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We booked six of us for 6pm after attending a play. Lovely quiet nook near the back of the restaurant. It got noisier when a table for 14 showed up later, but the quality of the food and the staff overcame that. Great time.
   

   Oretta King WestResponded 3 days ago

   Grazie Dave! Thank you so much for your kind review! We're thrilled to hear you had a great time with us and enjoyed the food and service. We do our best to create a relaxing atmosphere, and we're sorry for any noise disruption caused by the larger table. We appreciate your understanding and are so glad it didn’t take away from your experience. We look forward to welcoming you and your group again soon! Alla prossima! Josh Restaurant Manager Oretta King West
   

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5. J

   Jessica

   Toronto

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service and the ambiance were fantastic. We were running late because of the usual weekend downtown Toronto traffic and the staff was very accommodating in helping us to push out our reservation time. The wait staff was especially intuitive and attentive, providing seamless, excellent service. Love the look and feel of the place; great place to dress up and go to with friends or on a date night or to celebrate. Note that you'll have to budget on the higher end but it was well worth it. Would highly recommend!
   

   Oretta King WestResponded on December 7, 2024

   Grazie Jessica! Thank you so much for your wonderful review! We're thrilled to hear that both the service and ambiance helped make your experience memorable. Our team always aims to accommodate guests as best as we can, especially when traffic gets in the way, and we're glad to know you felt well taken care of. It’s fantastic to hear you enjoyed the atmosphere, and we agree, it’s the perfect spot for a special night out! We truly appreciate your recommendation and look forward to welcoming you back soon for another great experience. Thanks again for your kind words! Alla prossima! Josh Restaurant Manager Oretta King West
   

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6. J

   Justin

   Toronto

   3 reviews

   2.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We were a group of nine, but when the main course was served, only eight meals arrived. After waiting about 10 minutes, I had to flag down a staff member, who informed me that one dish had to be re-made. This should have been communicated proactively instead of me having to follow up. Additionally, several guests mentioned their food was cold, and we had to send one dish back to be warmed up. While the food and atmosphere were excellent, it seemed the restaurant was not fully equipped to handle a large group, given the timing issues and cold dishes.
   

   Oretta King WestResponded on December 6, 2024

   Buongiorno Justin! Thank you for taking the time to leave this review and share your feedback with us. I’m so sorry to hear about the issues you experienced with your meal service during your recent visit. The situation with your group’s main course and the delay in communication is definitely not up to our usual service standards, and I apologize for the inconvenience it caused. Additionally, the concerns regarding the temperature of the food are certainly something we will address with our kitchen team to ensure this doesn’t happen again. I’d like to investigate this matter further and would very much appreciate the opportunity to remedy the situation. Please feel free to reach out to me directly at josh@oretta.to. Josh Restaurant Manager Oretta King West
   

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7. N

   Naomi

   Toronto

   5 reviews

   vip
   4.0

   5 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   The server was terrible and unfriendly but the food was good.
   

   Oretta King WestResponded on December 6, 2024

   Ciao Naomi! I’m glad to see that you enjoyed the food during your visit. Thank you for taking the time to leave this rating. I’m sorry to see that we missed the mark on your service. We always strive to provide a friendly and welcoming experience, and I’ll be sure to address your feedback with our team. If you’d like to share further insight on your experience, please feel free to reach out to me directly at josh@oretta.to. We hope to host you again in the near future. Alla prossima! Josh Restaurant Manager Oretta King West
   

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8. A

   Alexis

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Over priced for the quality of food. Servers were very cold. Ordered the octopus and there wasn’t much on the plate. The calamari appetizer was served with a side of mayo.
   

   Oretta King WestResponded on December 6, 2024

   Buongiorno Alexis! Thank you for taking the time to leave this review and share your feedback with us. I’m so sorry to hear of the poor hospitality you experienced on your recent visit. This is definitely not up to our usual excellent service standards. We strive to create a welcoming environment for all of our guests, and it’s clear we missed the mark during your time with us. I’d like to investigate this matter further and would very much appreciate the opportunity to remedy the situation. Please feel free to reach out to me directly at josh@oretta.to so we can make things right. Josh Restaurant Manager Oretta King West
   

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9. F

   Farzana

   Toronto

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my fourth time. As usual, it was perfect and will be back soon
   

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10. A

    Apoorva

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on November 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always love it here! it's cozy and the food and drinks are so satisfying
    

    Oretta King WestResponded on November 28, 2024

    Buongiorno Apoorva, Thank you for the kind words! We’re so happy to hear you love the cozy atmosphere and enjoy both our food and drinks. Your feedback means a lot to us, and we can't wait to welcome you back for another great experience. See you soon! Josh Restaurant Manager Oretta King West
    

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