Orelle Birmingham

Review summary

1. A

   Anna

   Birmingham

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was absolutely awful. The starters were brought out while we still had plates from the snacks, which hadn’t been cleared away beforehand. The starters were then plated without clearing the table properly. We had one vegan in our party, and when the waitress asked if we wanted bread, we said yes. However, it was served with non-vegan butter, and there were no vegan alternatives such as olive oil provided. We waited for well over an hour for our food, which was only the Sunday roast they were serving. When it finally arrived, all the vegetables were cold.
   

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   Orelle BirminghamResponded 2 days ago

   Dear Anna, Thank you for your feedback. I’m very sorry to hear about your disappointing experience. The issues you mentioned, from the timing of service to the lack of a proper vegan alternative and the delay with cold vegetables, fall far short of the standards we aim to provide. We are addressing these concerns with our team to ensure better coordination and attentiveness in the future. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance. Please feel free to reach out directly so we can ensure your next visit is exceptional. Warm regards, Orelle Management Team
   

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2. D

   Donna

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Sunday lunch was not the best and expected more. Beef stringy (already sent one back due to fatty pieces served), vegetables cold, no flavour in gravy. Service poor. Disappointing.
   

   Orelle BirminghamResponded 2 days ago

   Dear Donna, Thank you for sharing your feedback. I’m truly sorry to hear that your Sunday lunch did not meet your expectations, especially given the significance of the occasion. It’s disappointing to learn about the issues with the beef, cold vegetables, and lack of flavor in the gravy, as well as the service falling short. We strive to provide a high-quality dining experience, and it’s clear we missed the mark during your visit. Your comments have been shared with our kitchen and service teams to address these shortcomings and ensure improvements are made. We greatly value your feedback and regret that we let you down on such a special day. If you choose to dine with us again, please reach out to us so we can ensure your experience is exceptional. Warm regards, Orelle Management Team
   

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3. G

   Gina

   Spain

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is the first time I’ve been to Orelle. There were 6 ladies celebrating our friend’s Birthday. The food was excellent. The whole ambience of the restaurant was fabulous and Birmingham looked wonderful lit up when it went dark. Wonderful views. I would certainly come back here for a special occasion as it’s not a cheap meal out!
   

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4. j

   jane

   Birmingham

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely meal at lunchtime we chose the 3 course menu. Staff very attentive and quick service. Limited choice of desert and cider. View was great over Birmingham.
   

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5. L

   Linda

   Yorkshire

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing views and very comfortable space. Service very attentive and some amazing flavours. The ham hock starter was incredible and the chicken dish a joy. Chocolate fondant was perfect and the accompanying ice cream a very good match. Friendly but not intrusive service. I left my phone there and the good service continued in helping me to arrange to get it back even though I live hours away.
   

   Orelle BirminghamResponded 2 days ago

   Dear Linda, Thank you for your wonderful review! We’re delighted to hear you enjoyed the amazing views, comfortable space, and attentive service. It’s fantastic to know you loved the ham hock starter, chicken dish, and the chocolate fondant—your kind words mean a lot to our team. We’re also glad we could assist in reuniting you with your phone—it’s always our aim to go above and beyond for our guests. We hope to welcome you back again soon, whether for another meal or just to enjoy the views! Warm regards, Orelle Management Team
   

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6. A

   Ahmed

   Birmingham

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were among the first to arrive; within five minutes, a waiter approached us to present the menu. They were incredibly helpful in explaining some of the dishes and accommodating our inquiries about halal and vegetarian options. Someone was always available to address any questions and offer beverages, ensuring we didn't wait long to order and received the bill promptly after finishing. The restaurant itself was nicely lit, and the weather enhanced the atmosphere a bit, with the golden hour creating a lovely backdrop so early, as it is located on the 24th floor. The food was fabulous, and their salmon was one of the finest I have ever had the pleasure of tasting. The wait for the food felt brief; the bird's eye view captivated me as I waited, making the time fly. The only minor downside was the lint on the table upon arrival (which I presumed was from the napkins). Although the sunlight made it appear worse, it wasn't a significant issue and didn't taint my overall impression. Overall, it was an excellent experience; I plan to return, bringing more people next time!
   

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7. D

   Don

   Birmingham

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was just great beautiful place as well
   

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8. B

   Balvinder

   Birmingham

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great experience and the food was the best I have had in Birmingham
   

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9. G

   Graham

   Birmingham

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow factor. Love everything about the experience, surroundings, food and service. Wonderfully memorable.
   

   Orelle BirminghamResponded 6 days ago

   Dear Graham , Thank you for your amazing review! We're thrilled to hear you loved every aspect of your experience with us. It’s wonderful to know we could help create such a memorable visit. We look forward to welcoming you back soon! Kindest, Orelle Management Team
   

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10. s

    surinder

    London

    4 reviews

    5.0

    4 reviews

    Dined on December 10, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    I have been here a few times now and it is simply outstanding!
    

    Orelle BirminghamResponded 6 days ago

    Dear Surinder , Thank you for your kind words and for being a loyal guest! We're delighted to hear that each visit has been outstanding for you. We can’t wait to welcome you back again soon! Kindest, Orelle Management Team
    

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