Oak + Violet - Park James Hotel

Review summary

1. L

   Laura

   Salt Lake City

   4 reviews

   vip
   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Phillips was fantastic with great service and food was excellent
   

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2. K

   Karen

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was outstanding! Will definitely be back soon for more cocktails
   

   Oak + Violet - Park James HotelResponded on November 11, 2024

   Thank you so much for your kind words Karen! We're thrilled to hear that you enjoyed the O+V service and our cocktails. Our team works hard to create a memorable experience for our guests, and it's great to know that it made an impact. We can't wait to welcome you back soon for more great drinks! Best Regards, Christopher, Food & Beverage Manager.
   

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3. J

   Janet

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect for the surprise I gave to my 2 friends....ALL 8 of Us could not stop talking about how FAB everything was!! Renee was our awesome server!!
   

   Oak + Violet - Park James HotelResponded on November 3, 2024

   Thank you so much for your fantastic review Janet! We’re delighted to hear that your surprise gathering was a hit and that everyone had such a wonderful time. Rene will be thrilled to know he made a positive impact on your experience! We truly appreciate your kind words and look forward to welcoming you and your friends back for another memorable occasion. Best, Christopher. F&B Manager.
   

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4. D

   Dakota

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on October 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place, updated menu is amazing!! Try the raw menu. Service was wonderful.
   

   Oak + Violet - Park James HotelResponded on October 15, 2024

   Hi Dakota! Thank you so much for your kind words! We're thrilled to hear you loved our new menu and enjoyed the raw section. Our team works hard to provide great service, so your feedback means a lot. We can’t wait to welcome you back for another amazing O+V experience! Best Regards, Christopher, Food & Beverage Manager.
   

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5. N

   Neil

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on October 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   We made a reservation with OpenTable for outside. We got to the restaurant with plenty of tables outside, but the host said they couldn't seat us because many large parties were coming. We wouldn't have gone to the restaurant if we weren't going to be seated outside where we could listen to the live music. With young children, switching venues with no reservation on a Friday night also wasn't realistic. The host was rude, curt, and unapologetic. Luckily another host (perhaps the manager) overheard our discussion and brought a table from inside to outside to accommodate us. We greatly appreciate his effort and making good on the reservation. We only wish that we didn't have to first endure stress and a bad attitude. From there, the night was great. Good food, good music, and friendly staff.
   

   Oak + Violet - Park James HotelResponded on October 7, 2024

   Neil. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. It is always our intention to provide each guest with a seamless dining experience, and we regret that we fell short of your expectations initially. We are glad that our team member was able to find a solution and ensure you could enjoy your evening outside with Rick & Nate music. Your kind words regarding our food, music, and staff are truly appreciated, and we are delighted that the remainder of your visit was enjoyable. Please know that we will address the issues you raised with our host team to prevent similar situations in the future. We hope to have the opportunity to welcome you back soon for another great O+V experience. Sincerely, Christopher, Food & Beverage Manager
   

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6. C

   Christopher

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hidden gem in Menlo Park.
   

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7. OT

   OpenTable Diner

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on October 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a horrible experience. The parking valet damaged my car and denied that they did it. I’ll never go back.
   

   Oak + Violet - Park James HotelResponded on October 25, 2024

   I sincerely apologize for the experience you had during your recent visit. Your feedback is very important to us, and we want to address this issue directly. Please reach out to Lyle at lyle@parkjames. and he will assist you in resolving this matter. We appreciate your understanding and hope to make this right for you. Thank you for bringing this to our attention. Sincerely, Christopher, F&B Manager.
   

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8. J

   Justin

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very solid food. Grilled octopus was great, as were the brussel sprouts. Solid burger, good pasta, good halibut. Service was outstanding
   

   Oak + Violet - Park James HotelResponded on September 18, 2024

   HI Justin. Thank you so much for your FANTASTIC review! We're thrilled to hear that you enjoyed our dinner menu overall. It's wonderful to know that our dishes met your expectations. Providing exceptional service is a top priority for us, and your kind words mean a lot to our team. We can't wait to welcome you back for another delicious dining experience soon! Best regards, Christopher, Food & Beverage Manager.
   

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9. L

   Laurel

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great. Live music was a great addition to the ambiance.
   

   Oak + Violet - Park James HotelResponded on September 18, 2024

   Thank you for your wonderful feedback Laurel! We're thrilled to hear that you enjoyed our Oak + Violet experience. We strive to create a memorable dining experience, and it's rewarding to know that we hit the mark. We look forward to welcoming you back for more great food and enjoyable live music soon. Best regards, Christopher, Food & Beverage Manager.
   

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10. E

    Eve

    San Francisco

    1 review

    5.0

    1 review

    Dined on September 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had a large group for dinner and the staff was incredible! Ambiance out in the courtyard was so welcoming, especially with the guitarist who was excellent. Thank you.
    

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