O-Ku - Charlotte

Review summary

1. OT

   OpenTable Diner

   Charlotte1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food and drinks were all amazing but the service was extremely slow. Although I do believe it was a slowness in the kitchen rather than with the wait staff.
   

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2. T

   Tyler VIP

   San Francisco2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Justin our server was incredible! All of the staff were as well, could easily go for a Michelin star if they wanted to, 5 star service
   

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3. OT

   OpenTable Diner

   Miami1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   I have gone to Ok-u in CLT tons of times and have always had an amazing experience, but today we went for a birthday celebration (which they knew of in advance and nicely put “happy birthday” on the menu) and it was by far the worst experience I’ve had. The waitress instantly seemed annoyed with us, everyone else in the restaurant was offered fruit for their water (minor thing but just an observation), and our food took 50 minutes to come out. I completely understand they are busier on M/W due to the happy hour deals, but our waitress wouldn’t even acknowledge us in that time to let us know that we hadn’t been forgotten. Also every time I have been there for a birthday Ok-u has been nice enough to give the guest of honor a small complementary appetizer, which didn’t happen… so we thought they may have discontinued that. No - the table next to us had a birthday and got it but we didn’t. The food itself was good, I really have no complaints in that regard, I was just disappointed at the overall experience and wait time, especially for a special occasion.
   

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4. R

   Robert

   Charlotte9 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Our server, Justin, is wonderful. He’s friendly, courteous, knowledgeable and funny. Food and drinks were wonderful, fresh and very tasty. Highly recommend!
   

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5. OT

   OpenTable Diner

   Raleigh2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Came here to celebrate my husbands acceptance into medical school. Multiple staff members congratulated him. As well as gave us free champagne and a delicious sample of their tuna. The server Justin was friendly and helpful. He was very funny as well. Made our experience all the better. I’m so glad I decided to dine with them for this special occasion. Will definitely be back!
   

   O-Ku - CharlotteResponded 4 days ago

   Hey there! Thank you so much for taking the time to leave us this review. We are so thrilled to know that your experience with the staff and with Justin in particular helped make your celebration so memorable. We can't wait to have you both back in for another milestone!
   

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6. s

   shannon VIP

   Kansas City22 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another exceptional dinner at O-Ku. From the staff to the meal, the experience never disappoints.
   

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7. M

   Madeline

   Charlotte4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing date here! The food was exceptional and the server was hilarious. We thoroughly enjoyed every dish we ordered and we tried quite a few different things. The chef heard it was my boyfriend’s first time there and sent a plate of bluefin carpaccio for us to try that was so amazing we wanted to order all of them. Great time, very sexy date night ambiance or fun girls night too.
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Madeline! Thank you so much for taking the time to leave us this review. We are so glad to know that the food, special celebratory touches, and service from Reggie helped to make your celebratory date night so special. Your recommendation means the world to us and we truly look forward to seeing you again soon!
   

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8. T

   Tymira

   Charlotte1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service!! Love everyone there as always!! Will be coming back soon
   

   O-Ku - CharlotteResponded 7 days ago

   Thanks for the amazing review, Tymira. We love it when you visit and will look forward to seeing you again soon!
   

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9. H

   Hannah VIP

   San Francisco3 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was not great had our appetizers before drinks and had to ask where our drinks were multiple times
   

   O-Ku - CharlotteResponded 6 days ago

   Hi Hannah - Thank you for taking the time to share your feedback. I sincerely apologize for the delay in receiving your drinks and the mix-up with your appetizers. This is not the experience we aim to provide, and I completely understand your frustration. We will be addressing this issue with our team to ensure better coordination moving forward, but I'd love to connect with you offline to hear more details about how the evening went. We appreciate your patience and hope you'll give us another opportunity to provide a more seamless and enjoyable experience next time. Please feel free to reach out to me directly so we can discuss how we can make things right by you. I'll DM you my contact! At Your Service, Lauren Bachar General Manager
   

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10. OT

    OpenTable Diner VIP

    Charlotte1 review

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    O’Ku is hands down my favorite sushi spot and one of my top five favorite restaurants in Charlotte. The service is always great, the food is delicious and the drinks are superb!
    

    O-Ku - CharlotteResponded 5 days ago

    Hey there! Thanks so much for leaving us this wonderful review! We are thrilled to be considered among your favorites and look forward to seeing you again soon!
    

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