Nicoletta - Playa del Carmen

Review summary

1. OT

   OpenTable Diner

   San Francisco

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   This was our second experience. The service is fantastic and the staff present a 5 star experience. However, the food has been neglected. We were a party of 8 and most dishes were either tolerated or sent back. This is clearly a management/owner issue and not a shop floor delivery issue. This is the place to come for five star service experience but do not dine here if you are a foodie as you will be disappointed.
   

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2. L

   Leo

   Jacksonville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing! You quickly learn why most of the other restaurants on strip are haunting you to look at menu and come inside, yet this one requires a reservation!
   

   Nicoletta - Playa del CarmenResponded today

   Your review has truly made our day. We're thrilled to hear that your experience at Nicoletta surpassed your expectations. Creating memorable moments is our mission, and we're overjoyed to have accomplished that for you. Thank you for your kind words, and we're eagerly anticipating the opportunity to serve you again.
   

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3. m

   mauricio

   San Francisco

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   No nos ha gustado! Ambiente muy ruidoso y el plato más picante que he comido en mi vida. En la carta no ponía que era picante. Además en un restaurante italiano... Donde picante no es la especialidad. No volveremos
   

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4. J

   Jaime

   Guadalajara

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   El lugar es bonito, la comida buena pero nada excepcional, la música un poco alta .
   

   Nicoletta - Playa del CarmenResponded today

   ¡Mil gracias por contarnos tu experiencia en Nicoletta! Nos da mucha felicidad saber que lo disfrutaste. Estamos comprometidos en hacer que cada visita sea especial. ¡Esperamos ansiosos tu próxima visita!
   

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5. M

   Mario

   Philadelphia

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The place is super nice, great customer service. The food had a good taste but my Alfredo pasta and my son’s food was cold. I don’t like cold food at all, our friends said that their food was not cold but it was not very warm. Overall it was a good experience I spoke to a manager about the quality control of the temperature. So I would give it another try to see if that was a one off.
   

   Nicoletta - Playa del CarmenResponded today

   Your review has truly made our day. We're thrilled to hear that your experience at Nicoletta surpassed your expectations. Creating memorable moments is our mission, and we're overjoyed to have accomplished that for you. Thank you for your kind words, and we're eagerly anticipating the opportunity to serve you again.
   

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6. V

   Victoria

   Querétaro

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overpriced. The food is good, but way too expensive and this can not be justified by the quality or the place where it is, it’s playa del Carmen, not the center of Paris. The wine is crazily overpriced and not worth it. Also they require a credit card for booking and if you cancel the booking 24h or less before the booking they’ll charge you 1000 MXN (50USD) per person. I went to many Michelin star restaurant that don’t do this, it’s actually the first restaurant I go to that does this, and just because of this I won’t come again. I’m a costumer, not a product, I don’t feel treated as a costumer but just as an income for them.
   

   Nicoletta - Playa del CarmenResponded today

   We sincerely regret that your experience wasn't perfect. Your feedback is important to us, and we would like to know more details to address any specific issues you may have encountered. We are committed to providing exceptional service, and your input is crucial for our continuous improvement. Could you share your contact information with us via direct message so that we can better understand the details of your experience?
   

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7. N

   Nabani

   VIP

   Mexico City

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todo muy bien como siempre. Mi restaurante favorito en Playa del Carmen .
   

   Nicoletta - Playa del CarmenResponded today

   ¡Hola! muchas gracias por las estrellas, nos complace saber que tuviste una gran experiencia con nosotros. ¡Te esperamos!
   

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8. J

   Javier

   London

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a reservation at 9:00pm. At 9:30pm we were told to wait longer or accept a place in the bar tools. Food was good (not excellent); wine very expensive. Service was friendly and professional.
   

   Nicoletta - Playa del CarmenResponded today

   We appreciate your honesty in sharing your experience with us. We regret any inconvenience you may have experienced and are committed to understanding and correcting any issues. Your satisfaction is our priority, and we value the opportunity to learn and grow through your feedback. To better understand the details of your experience, could you please share your contact information with us via direct message?
   

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9. r

   rick

   VIP

   Dallas

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We weee expecting food quality to be better . Service was average nothing special .we dined at Harry's the night before and had previously at Illios and had better service and food . Very disappointed with this sister establishment .
   

   Nicoletta - Playa del CarmenResponded today

   We sincerely regret that your experience wasn't perfect. Your feedback is important to us, and we would like to know more details to address any specific issues you may have encountered. We are committed to providing exceptional service, and your input is crucial for our continuous improvement. Could you share your contact information with us via direct message so that we can better understand the details of your experience?
   

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10. B

    Brenna

    Greater Boston

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Was great to eat some decent food as we were staying at an all inclusive where the food is pretty bad
    

    Nicoletta - Playa del CarmenResponded today

    Your review has truly made our day. We're thrilled to hear that your experience at Nicoletta surpassed your expectations. Creating memorable moments is our mission, and we're overjoyed to have accomplished that for you. Thank you for your kind words, and we're eagerly anticipating the opportunity to serve you again.
    

    Is this helpful?

    Report