Nicoletta - Cancun

Review summary

1. B

   Brendan

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They really elevate the experience of Italian dinning. The food is as good as any I have had in Italy but the service level is on a different planet. The waitstaff to diner ratio is incredible which really made the night special. Stalin (yes, Stalin) and Memo (who is Italian) really stood out as professionals. Many little touches, like a blanket for my sunburnt daughter who had the chills to constantly adjusting the blinds for us with a smile. It is a great place to watch the sunset, book a 5:30 reso. The only area of improvement would have been a selection of Italian wines however it gave me the opportunity to sample Mexican ones which were excellent. I have found my new favourite place in Cancun.
   

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2. m

   melody

   Vancouver

   4 reviews

   vip
   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Beautiful space and design. Great service as always.
   

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3. C

   Camisha

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   We were a table of four with a 915pm reservation. The restaurant was moderately busy. Once we were seated, we noticed that there seemed to be confusion among the waiters about who would be serving our table. But no one communicated that to us; instead we just kept receiving strange looks from the waiters as we sat at the table. Once we were seated, it took about 15 minutes for us to receive menus and 30 minutes for someone to take our drink order, which was unacceptable. When we expressed that we were unhappy about the slow service to the person who turned out to be our waiter, the service improved significantly. The food came out quickly and was delicious! I ordered the Margherita Pizza. Everyone else ordered the fettuccine Alfredo. To make up for the hiccups in the beginning, the waiter gave us dessert on the house which was also delicious. In the end, we enjoyed eating at Nicoletta.
   

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4. J

   Joseph

   Cancun

   19 reviews

   vip
   4.0

   19 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fun and upbeat atmosphere… the restaurant is beautiful, and the servers are friendly. Food is very good. I had Pasta and Osso buco, both delicious. It was very busy (which is good). Will definitely go back again… so many things on the menu to try.
   

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   Nicoletta - CancunResponded 3 days ago

   Thank you so much for your kind words! We’re glad to hear you enjoyed the food and that the service made your experience even better. We look forward to welcoming you on your next visit. Thank you for recommending us!
   

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5. G

   Geoff

   Vancouver

   10 reviews

   2.0

   10 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Service was underwhelming. We went there because we had such a good time downstairs at Ilios. We had the fettuccine Alfredo, cooked at our table. The fettuccine was still hard. We had the chicken parm and it was decent. The waiter came to see us twice. His helper came to see us more often but we had to ask for water continuously. I had ordered a bottle of wine and not that I can pour for myself but nobody else was so I literally poured myself every glass. It wasn’t cheap either. I wouldn’t go back and wouldn’t recommend it. It feels like a training ground for Ilios
   

   Nicoletta - CancunResponded 3 days ago

   We appreciate your honesty in sharing your experience with us. We regret any inconvenience you may have experienced and are committed to understanding and correcting any issues. Your satisfaction is our priority, and we value the opportunity to learn and grow through your feedback. To better understand the details of your experience, could you please share your contact information with us via direct message?
   

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6. B

   Bertha

   Denver

   18 reviews

   vip
   4.0

   18 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Está muy bonito el lugar , la comida buena no estaba la cantante y a eso fuimos muy bueno el servicio
   

   Nicoletta - CancunResponded 5 days ago

   ¡Hola! ¡Gracias por compartir tu experiencia tan positiva con nosotros! Nos encanta saber que lo disfrutaste. En cada rincón de nuestro restaurante, buscamos ofrecer una experiencia única y deliciosa. Saber que logramos eso contigo nos motiva a seguir perfeccionando cada detalle. ¡Esperamos verte pronto para seguir compartiendo la alegría de Nicoletta contigo!
   

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7. A

   Adam

   Miami

   17 reviews

   vip
   5.0

   17 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stalin was great waiter manager listened to one minor issue that was resolved . Nothing to do with his end Food tasted great got a carpaccio and a pasta dish
   

   Nicoletta - CancunResponded 5 days ago

   Hello! Thank you for sharing your positive experience with us! We love to know that you enjoyed it. In every corner of our restaurant, we seek to offer a unique and delicious experience. Knowing that we achieved that with you motivates us to continue perfecting every detail. We hope to see you soon to continue sharing the joy of Nicoletta with you!
   

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8. M

   Mariana

   Cancun

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todo excelente, como siempre solo que el menú anterior estaba mejor
   

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9. M

   Maria

   Cancun

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Espectacular el lugar, recomiendo para ver el atardecer, la burrata con trufa y caviar divino pollo parmigiana y la pasta Alfredo que te la preparan en la mesa en una rueda de queso wow
   

   Nicoletta - CancunResponded 5 days ago

   ¡Hola! ¡Gracias por compartir tu experiencia tan positiva con nosotros! Nos encanta saber que lo disfrutaste. En cada rincón de nuestro restaurante, buscamos ofrecer una experiencia única y deliciosa. Saber que logramos eso contigo nos motiva a seguir perfeccionando cada detalle. ¡Esperamos verte pronto para seguir compartiendo la alegría de Nicoletta contigo!
   

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10. F

    Fabien Joseph

    Vancouver

    1 review

    3.0

    1 review

    Dined on November 22, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Excellent service and ambiance, food needs a bit of works!
    

    Nicoletta - CancunResponded 5 days ago

    Hello! Thank you very much for the stars, we are pleased to know that you had a great experience with us.
    

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