Neon Gardens

Review summary

1. C

   Ciera

   Chicago1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Not as I thought it would be, food came out cold. My drink was watered down and not what I ordered, I had to send it back twice. Waiter paid us no mind. I only went to see the Harry Potter theme and it was the best part.
   

   Neon GardensResponded 2 days ago

   We’re really sorry to hear that your experience didn’t meet expectations. Cold food, incorrect drinks, and inattentive service are not the standards we strive for, and we truly appreciate you bringing this to our attention. We’re glad you enjoyed the themed atmosphere, but we’d love the opportunity to make things right. Please reach out to us, and we’d be happy to discuss how we can improve and hopefully give you a better experience in the future. Thank you for your feedback!
   

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2. D

   Demetrius

   Chicago5 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The experience was Nice, I enjoyed the TMNT Game Room Theme due to me being a Big fan since I was a Kid. The service was great and pleasant. The food was nice as well I really loved the fries.
   

   Neon GardensResponded 2 days ago

   Thank you so much for your review! We're thrilled to hear you had a great experience and enjoyed the game room and our delicious fries! Our team works hard to create a memorable experience, and your feedback means a lot. We hope to see you again soon for another great time at Neon Gardens!
   

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3. WN

   WillN

   Chicago2 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyable experience. Wait staff and reservation counter were polite and courteous. Reservation counter handles the Customers, the wait and reservations really well. Constant hustle from them. Food was ok. The harry Potter pop up was cool. Overall vibe was lit. We had reservations and arrived early. We got seated early. Very pleasant vibe for a casual night out or date.
   

   Neon GardensResponded 2 days ago

   Thank you so much for your review! We're thrilled to hear you had a great experience and enjoyed the theme and vibe. Our team works hard to create a memorable experience, and your feedback means a lot. We hope to see you again soon for another great time at Neon Gardens!
   

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4. T

   Taylor

   Chicago1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Reservations for 2 at a hightop for 7:45pm, showed up around 10mins early. Checked in, table not ready, and was not asked for contact info and had to stand waiting in very awkward places. Host stand seated late reservations and did not update about table until prompted and it felt rather passive aggressive. Upon being seated was informed of the 90min limit, that is not posted on OpenTable or anywhere I could find. Drinks: NA Butter Beer, Liquid Lumos, Dobby is Free Apps: Cheese Curds Appetizers were alright, ordering a pizza for the table was definitely a better value than individual slices. Average-good pizza. Harry Potter theme was wonderful but it got progressively louder. Our server was absolutely wonderful. Only have complaints towards the host stand and it felt like they were not used to being busy. Easily racked up almost $100 for a decent night out, so I would say the prices were a bit elevated.
   

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5. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Pizza was not good at all. Fries were cold. Overpriced
   

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6. R

   Randi

   Chicago1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for the Harry Potter pop-up. There could have been a little better selection of food. There was a little difference in price between the menu & the screen that had a drink list on it. I expected it to be a little more fun. But it was good overall.
   

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7. J

   Jess

   Chicago1 review

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Highly unorganized! Made reservations 2 weeks prior, place over booked and made us wait over 45 minutes! Staff was rude and drinks were disgusting! Would not recommend!
   

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8. T

   Teresa

   Chicago1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought my daughter and her kids! We loved it! The whole atmosphere was fun! Kids enjoyed the butter beer! The service and food was great!
   

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9. J

   Jacque

   Chicago2 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fantastic pop up Harry Potter experience. Would recommend for families and a date night
   

   Neon GardensResponded 2 days ago

   Thank you so much for your review! We’re thrilled to hear you had a great experience and truly appreciate your support. Our team works hard to create a memorable atmosphere with delicious food and drinks, and it means a lot to know we delivered. We can’t wait to have you back again soon! ✨🍽️🍹
   

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10. S

    Samantha

    Chicago1 review

    4.0

    Dined on February 21, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Decent pizza, excellent fries and salads. Waiters give good insight into specialty drinks which was very helpful in choosing something we knew we’d like.
    

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