Ms Ava

Review summary

1. E

   Ethan

   Singapore3 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It's a lounge area not suitable for two person having lunch. Like the cool jazzy oldies vibe though but again not appropriate for lunch but for drinking and relaxing area.
   

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2. R

   Renate

   Melbourne1 review

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very dissapointed in our visit. I had read a few negative reviews and some positive. I wanted to go because of the hotel decor and history. Poor Betty was run off her feet due to staff shortage and was out of her depth. 30min seated l had to ask to be served, food came before our drinks because she was swamped at the bar. One of our party ate the burger and was ill later that evening. I wouldn't recommend as a choice on a visit to Melbourne.
   

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3. M

   Michael

   Melbourne1 review

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent venue, great food and attentive service.
   

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4. M

   Martha

   Melbourne1 review

   3.0

   Dined on December 25, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   The food was not really nice especially the salads they were no appetising and they looked dry:)
   

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5. K

   Kim

   Melbourne1 review

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   This was possibly the worst burger I have ever eaten. Even worse, was that 4 bar staff didn’t once ask how our food was. Prior to paying, I explained why the meal was so terrible to the bar staff taking the payment. She didn’t understand what “gristle” meant, and I had to explain it. All she said before she took full payment was “oh. Sorry” with a confused look. The service and food was absolutely terrible. This was a shame as it’s a lovely venue.
   

   Ms AvaResponded on December 26, 2024

   Dear Kim, I am sad to see that your experience last night was not great at all. We have already spoken to the kitchen team regarding to the burger issue, and we will make sure this will not happen again. Please accept my deep apology and if you come back next time, we will deliver the best service and the food quality to you and your guests. Sincerely, Danny Wu Restaurant and Bar Manager
   

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6. L

   Lileen

   Melbourne1 review

   5.0

   Dined on December 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good experience.Good service.I will come back again.
   

   Ms AvaResponded on December 26, 2024

   Dear Lileen, Thank you for your kind review and we will continue our best to deliver the good service to every guests. We are looking forward to seeing you again! Sincerely Danny Wu Restaurant and Bar Manager
   

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7. c

   christian VIP

   Melbourne63 reviews

   5.0

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious cocktails and great service , what more Paul’s u want
   

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8. m

   matt

   Melbourne1 review

   3.0

   Dined on October 19, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Great atmosphere and staff but the food was ordinary
   

   Ms AvaResponded on October 23, 2024

   Dear Matt, That you for your review. I am pleased to read that you found the service prompt and that you enjoyed the atmosphere in our beautiful Bar. However, it is truly disappointing that you didn't enjoy your experience with the food. Your feedback is truly invaluable and has been shared with our team so that improvements can be made, as this is not indicative of our usual high standard of service. We would truly appreciate the opportunity to welcome you back so that you can experience the changes made to our services. Kind regards, Denis Basset Food and Beverage Manager
   

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9. R

   Rose

   Victoria1 review

   5.0

   Dined on September 21, 2024

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   Good value for money. Great location and decor. Service excellent.
   

   Ms AvaResponded on October 20, 2024

   Dear Rose, Thank you for posting your kind review. I am pleased to read that you found the service prompt and that you enjoyed our food in a pleasant atmosphere and decor. This is what we strive to do at Ms Ava, customer satisfaction is our motto. I will certainly share your comment with the team. I am sure that this comment will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denis Basset Food & Beverage Manager
   

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10. OT

    OpenTable Diner

    Melbourne12 reviews

    5.0

    Dined on August 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved everything, service, jazz, food 👌 Tucked away in rendezvous hotel Worth a visit
    

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    Ms AvaResponded on October 20, 2024

    Dear Guest, Thank you for your 5-star review and for visiting Ms Ava Bar. We are pleased to hear that you enjoyed the service provided by our team members, the food and also the atmosphere. We are looking forward to seeing you soon at Ms Ava and we hope your next visit will be as pleasant as the previous one. Sincerely, Denis Basset Food & Beverage Manager
    

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