Moss + Oak Savannah Eatery - Hyatt Regency Savannah

Review summary

1. E

   Emily

   Dublin

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Went for the Christmas Buffet. Some of the options had already ran out when we got there. What I saw on the menu prior did not fully reflect what I ate. The selection of sides were rather small. The charcuterie display was nice, but I think more effort should go into the mains and sides. The dessert display was interesting. They were on bookshelves and had many options. Unfortunately, the desserts I had were lacking in flavor. What we ate did not justify the price. The staff were pleasant and attentive, but I would not recommend this buffet for Christmas dinner.
   

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2. V

   Vivienne

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole family loved it! It ended up being the perfect, coziest Christmas dinner. Not too pretentious, just homey. Almost like being at home. Thanks!
   

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3. J

   Julie

   Orlando

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was not so great. One waitress was extremely friendly, but she wasn’t mine. She was the only nice person working. Food was not good definitely not worth the price. The salad bar was a joke, who puts the lettuce out like it’s a decoration!?  Instead of in bowls to serve out of that was disgusting on the edge of the table! 
   

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4. J

   Jerome

   VIP

   Tampa

   13 reviews

   1.0

   13 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We reserved for Christmas Day It was the worth Christmas brunch buffet ever in our life , food poor quality Presentation looked like a cafeteria ..
   

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5. D

   Dolette

   VIP

   Naples

   54 reviews

   4.0

   54 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the best Christmas Day Buffet that we’ve experienced in the 6 years that we’ve lived in the Savannah area. The food, desserts and service was outstanding. Our server George was attentive and knowledgeable. Usually, at these types of events, banquet servers are used and there’s not a lot of interaction with the guest. However, George was the opposite. He truly understood the assignment and performed it with ease. With that said, I have one complaint. We were well into our meal and a table of 6 appeared along with their very large dog in a baby carriage. I wouldn’t normally complain, however, this party was put right in front of the food. What upset my guests and me was the fact that one of the party from that table took the dog in the carriage and rolled him very slowly past the food as the diner perused the delicious options. We addressed our concerns with the management and, of course, their hands were tied because the law states that you can’t question someone about their “service” dog. I completely understand as I spent 12 yrs as a hotelier. I get it. However, the law distinguishes between a “service” dog and a “companion” dog. Service dogs are working. They are not in a carriage. Strangers cannot pet or talk to them. That was not the case in this experience. It’s really unfortunate because an otherwise amazing meal was almost ruined by the unhygienic, unsanitary appearance of this animal. I say “almost” because we refused to have our wonderful time tainted by an inconsiderate guest. My suggestion would be to seat these people with animals as far away from the food as possible. This way, diners won’t feel so uncomfortable.
   

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6. J

   Jacob

   Coastal Georgia

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff was great—truly trying to make the most of a very disorganized Christmas buffet event—and get special commendation for showing up on Christmas Day. However, some of the food was absolutely dreadful, specifically the prime rib which was extremely dry and tough (overcooked) and the mussels, 80% of which were not open, seemed like a safety hazard. Bar was not open as there were no bartenders available, which wasn’t the end of the world but a Christmas feast would have been made better with a cocktail or glass of wine. Desserts were a highlight, though.
   

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7. C

   Charles

   Western NC

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Great food and outstanding service but the noise levels were bad.
   

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8. L

   Lindy

   VIP

   Coastal Georgia

   15 reviews

   3.0

   15 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Disappointed that there was a very limited menu. We did not know about this in advance. Our favorites were not on the menu. The hamburger was very good, but that was my first choice.
   

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9. K

   Kathryn

   Western NC

   2 reviews

   3.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We were there for Thanksgiving buffet. Not tradition offerings. How can you have thanksgiving dinner without pumpkin pie?!!! Food was ok, for the price, we expected higher quality.
   

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10. c

    carmen

    Las Vegas

    4 reviews

    5.0

    4 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was the perfect Restaurant for my sister and I to spend our Thanksgiving at. The food selection was great and plentiful. Tommy, who was at the carving station, was delightful. We hope to come back next year if not sooner! Everyone worked very hard to make all the guests feel welcome and appreciated.
    

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