Moss + Oak Savannah Eatery - Hyatt Regency Savannah

Review summary

1. D

   Devon

   Coastal Georgia

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Service was okay. Music and drinks were good. Paid 200 total, including 20 percent tip. My date asked for a medium well filet- it was absolutely rare. The manager took it back and made a new one but we were ready to go once it arrived and it was still medium rare. I had the lobster. Rubbery… the she crab soup was okay to midland. Salty. The music, drinks and my beautiful date saved the experience.
   

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2. D

   Denise

   Charleston

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Atmosphere was nice although only 4 entrees items on menu. Food was top notch! So delicious. Server must have been new: she had to keep looking at our menus to see what we were ordering, didn’t ask how we liked our steaks done, didn’t offer the other side dishes (2 of us didn’t see that were alternatives!). I saw her on her cell phone frequently when she was in corner by register. We agreed we liked it but probably wouldn’t return.
   

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3. J

   John

   Las Vegas

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The staff were amazing from the lady at the bar to all the servers. Everyone were so nice including the breakfast buffet the next day. Wonderful experience.
   

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4. J

   James

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Moss + Oak for our New Year’s Eve dinner while we were vacationing in Savannah. We enjoyed our food which was prepared perfectly and the view was amazing from the outside patio.  The service was amazing. Our waitress was very attentive without being overbearing.
   

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5. E

   Emily

   Dublin

   1 review

   3.0

   1 review

   Dined on December 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Went for the Christmas Buffet. Some of the options had already ran out when we got there. What I saw on the menu prior did not fully reflect what I ate. The selection of sides were rather small. The charcuterie display was nice, but I think more effort should go into the mains and sides. The dessert display was interesting. They were on bookshelves and had many options. Unfortunately, the desserts I had were lacking in flavor. What we ate did not justify the price. The staff were pleasant and attentive, but I would not recommend this buffet for Christmas dinner.
   

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6. V

   Vivienne

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole family loved it! It ended up being the perfect, coziest Christmas dinner. Not too pretentious, just homey. Almost like being at home. Thanks!
   

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7. JS

   JewelS

   Charleston

   2 reviews

   3.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Overall the food was okay. However, there were not enough chicken options. Also, the salmon ran out and I had a 5:30 seating. The meal was not a $70 meal.
   

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8. J

   Julie

   Orlando

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was not so great. One waitress was extremely friendly, but she wasn’t mine. She was the only nice person working. Food was not good definitely not worth the price. The salad bar was a joke, who puts the lettuce out like it’s a decoration!?  Instead of in bowls to serve out of that was disgusting on the edge of the table! 
   

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9. J

   Jerome

   VIP

   Tampa

   13 reviews

   1.0

   13 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We reserved for Christmas Day It was the worth Christmas brunch buffet ever in our life , food poor quality Presentation looked like a cafeteria ..
   

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10. D

    Dolette

    VIP

    Naples

    58 reviews

    4.0

    58 reviews

    Dined on December 25, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was the best Christmas Day Buffet that we’ve experienced in the 6 years that we’ve lived in the Savannah area. The food, desserts and service was outstanding. Our server George was attentive and knowledgeable. Usually, at these types of events, banquet servers are used and there’s not a lot of interaction with the guest. However, George was the opposite. He truly understood the assignment and performed it with ease. With that said, I have one complaint. We were well into our meal and a table of 6 appeared along with their very large dog in a baby carriage. I wouldn’t normally complain, however, this party was put right in front of the food. What upset my guests and me was the fact that one of the party from that table took the dog in the carriage and rolled him very slowly past the food as the diner perused the delicious options. We addressed our concerns with the management and, of course, their hands were tied because the law states that you can’t question someone about their “service” dog. I completely understand as I spent 12 yrs as a hotelier. I get it. However, the law distinguishes between a “service” dog and a “companion” dog. Service dogs are working. They are not in a carriage. Strangers cannot pet or talk to them. That was not the case in this experience. It’s really unfortunate because an otherwise amazing meal was almost ruined by the unhygienic, unsanitary appearance of this animal. I say “almost” because we refused to have our wonderful time tainted by an inconsiderate guest. My suggestion would be to seat these people with animals as far away from the food as possible. This way, diners won’t feel so uncomfortable.
    

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