Mexican Sugar - Uptown Dallas

Review summary

1. OT

   OpenTable Diner

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic environment & great team! Food was incredible Lobster Fundito & Pescado Tacos!
   

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2. P

   Priscilla

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I’ve gone to the Mexican sugar in las colinas so often and I honestly can say I prefer it. The drinks were served half full for most of the flights me and my table ordered only one person got a full portion. It took over 15 mins just to get chips. And the salsa tasted different and not in a good way. The views at nice so that made up for it. I just wish we could’ve sat on the second floor but it was closed off.
   

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3. D

   David

   VIP

   Dallas

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service were good. We sat at a table just inside the front door. The chairs were worn to an uncomfortable level. The cushions dipped and sat a little low. My parking ticket was supposedly validated but when we exited it didn’t work and ended up paying $25 to park
   

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4. OT

   OpenTable Diner

   Dallas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was good but the server must have been too busy, we waited way too long to order drinks and even though we had 12 people in our group it really seemed like a bigger ordeal than it should have been. At the end of the night, our waiter had also come back and we were going to pay but wanted to add in some churros to go - the manager or someone with authority came over and told the waiter we were not to split the bill because our group was too big and the waiter said i know they just want dessert. Like what was that about? We weren't planning to split the bill - it wasn't even a question! just seemed a little odd. Since it was 1 bill i had to give 20% gratuity, i probably wouldn't have given that much as the service was slow.
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Thanks for the review. We're glad to hear that you enjoyed the food at Mexican Sugar - Uptown Dallas. We apologize for the delay in ordering drinks and the perceived delay in paying. We're also sorry if you felt rushed during your visit. We strive to provide a comfortable and relaxed dining experience for all our guests. Your feedback is important to us and we'll certainly look into these matters. We hope to serve you again soon.
   

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5. M

   Mertzy

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   This place is not for people who want a high end dining experience. The bar was great, experienced bartenders and quick service. Food was not good in any way, I should have gone to Taco Bell. The only thing very good was the service at the bar and our table.
   

   Mexican Sugar - Uptown DallasResponded 5 days ago

   Hi Mertzy, We're glad to hear that you enjoyed our bar service. We're sorry, however, that our food did not meet your expectations. We strive to provide an elevated dining experience and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you with our food in the future. Best, Mexican Sugar - Uptown Dallas Management Team
   

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6. OT

   OpenTable Diner

   Cancun

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Although the food was good, out appetizers never arrived. We had no cutlery and asked but none was delivered so we had to get up and take from another table. A bit disapointing
   

   Mexican Sugar - Uptown DallasResponded 5 days ago

   Thanks for the feedback. We're glad to hear that you enjoyed the food at Mexican Sugar - Uptown Dallas, but we're sorry to hear about the oversight with our appetizers. We understand how frustrating it can be to not receive the cutlery and food order when you're already seated. Please accept our apologies for the inconvenience. We're continuously working on improving our service and your experience will certainly be shared with our team. We hope to serve you again soon!
   

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7. OT

   OpenTable Diner

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places. Food is amazing. Never disappoints!
   

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8. H

   Heather

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Can’t say enough good things about our experience here on Saturday. The restaurant is beautiful, food was amazing, prices are great. The best part was our server Benjamin. He was amazing. Probably one of the best servers I’ve ever had. The whole experience was incredible.
   

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   Mexican Sugar - Uptown DallasResponded 2 days ago

   We really appreciate your business, and your positive feedback is what we strive for. Ben is not only an incredible server but a leader in our clubhouse so that's not surprising to hear. Please feel free to ask for Ben any time you stop by!
   

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9. D

   Destiny

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amzing will be coming again when coming from out of town!
   

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   Mexican Sugar - Uptown DallasResponded 5 days ago

   Thanks for the feedback, Destiny! We're thrilled to hear that you had an amazing experience at Mexican Sugar - Uptown Dallas. It's always a pleasure to know that our food and service met your expectations. We're looking forward to welcoming you back when you're visiting Dallas from out of town. Thank you for choosing us!
   

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10. N

    Noel

    St. Louis

    11 reviews

    5.0

    11 reviews

    Dined on February 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food - fun drinks - great atmosphere - would definitely eat here again!!
    

    Mexican Sugar - Uptown DallasResponded on February 28, 2025

    Hi Noel, We're thrilled to hear that you enjoyed your visit to Mexican Sugar - Uptown Dallas! It's fantastic to know that our food, drinks, and atmosphere met your expectations. Your kind words mean a lot to us and we're already looking forward to your next visit. Thank you for your high ratings and for recommending us! Best, The Management Team
    

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