Mexican Sugar - Uptown Dallas

Review summary

1. J

   John

   Denver33 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Carne Asada tacos were dry and not very flavorful...the queso and guacamole appetizers were good
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   I wanted to reach out and apologize for you and your guest not having a 5-star experience with us on your last visit. My name is Gerardo Lugo, the General Manager and I would love to make your next visit a memorable one. Please feel free to reach out so we can make that happen!
   

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2. R

   Roger

   Greater Boston21 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   the guacamole and the queso is a must ! they have a really cool margarita flight
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Thank you so much for joining us here at Mexican Sugar Uptown! We appreciate your feedback and look forward to your next visit! We love to read positive feedback, and we appreciate your patronage. My name is Gerardo Lugo, and I am the General Manager of this location, and I really hope we get to host you again soon.
   

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3. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lugo the manager made our experience phenomenal. Great place to go for a celebration
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Hello, Thank you for your kind words! We're thrilled to hear that you had a wonderful experience at Mexican Sugar - Uptown Dallas. It's great to know that our team made your celebration a memorable one. We always strive to provide top-notch service and it's wonderful to hear that we hit the mark during your visit. We look forward to serving you again soon! Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Dallas2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved everything about it and the ambience yes.
   

   Mexican Sugar - Uptown DallasResponded 5 days ago

   Thanks for the review! We're thrilled to hear that you loved everything about Mexican Sugar - Uptown Dallas and appreciated the ambiance. Your kind words mean a lot to us. We're delighted that you had a great experience dining with us and we hope to see you again soon.
   

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5. d

   dw75043

   New Orleans2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and the service from Mia was fantastic. She is adorable and was absolutely a great server. All our food was great and the drinks were delicious.
   

   Mexican Sugar - Uptown DallasResponded 5 days ago

   We really appreciate your business, and your positive feedback is what we strive for. Mia is not only an incredible server but a leader in our clubhouse so that's not surprising to hear. Please feel free to ask for Mia any time you stop by!
   

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6. RT

   RustyT VIP

   Dallas12 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good service. App and drinks were tasty. Dinner was nice.
   

   Mexican Sugar - Uptown DallasResponded on March 8, 2025

   Hey RustyT, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our service, our appetizers and drinks, and found our dinner to be nice. Your kind words mean a lot to us. We're always striving to provide the best dining experience for our guests, and your feedback helps us do just that. We look forward to welcoming you back to Mexican Sugar - Uptown Dallas soon.
   

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7. OT

   OpenTable Diner

   Dallas3 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic environment & great team! Food was incredible Lobster Fundito & Pescado Tacos!
   

   Mexican Sugar - Uptown DallasResponded on March 8, 2025

   Thanks for visiting us! We're thrilled to hear that you enjoyed the environment and food at Mexican Sugar - Uptown Dallas. It's always a pleasure to serve our guests with great food and exceptional service. We appreciate your kind words and look forward to serving you again soon!
   

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8. P

   Priscilla

   Dallas2 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I’ve gone to the Mexican sugar in las colinas so often and I honestly can say I prefer it. The drinks were served half full for most of the flights me and my table ordered only one person got a full portion. It took over 15 mins just to get chips. And the salsa tasted different and not in a good way. The views at nice so that made up for it. I just wish we could’ve sat on the second floor but it was closed off.
   

   Mexican Sugar - Uptown DallasResponded on March 8, 2025

   Hi Priscilla, We're glad to hear that you've been to Mexican Sugar - Uptown Dallas many times and have enjoyed your experiences with us. We're sorry to hear that your recent visit didn't meet the standards you've come to expect from us. We appreciate your feedback on the drink servings and the salsa, and we'll certainly take it into consideration for future improvements. We're also sorry to hear about the inconvenience you experienced due to the seating situation. We hope to have the opportunity to serve you again and provide a better experience. Mexican Sugar - Uptown Dallas Management Team
   

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9. D

   David VIP

   Dallas7 reviews

   4.0

   Dined on March 6, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service were good. We sat at a table just inside the front door. The chairs were worn to an uncomfortable level. The cushions dipped and sat a little low. My parking ticket was supposedly validated but when we exited it didn’t work and ended up paying $25 to park
   

   Mexican Sugar - Uptown DallasResponded on March 8, 2025

   Thanks for visiting us, David! We're thrilled to hear that you enjoyed our food and service. We apologize for the discomfort caused by the worn chairs and the parking issue. We appreciate your feedback and will ensure your comments are addressed. We hope to see you again soon at Mexican Sugar - Uptown Dallas!
   

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10. OT

    OpenTable Diner

    Dallas1 review

    3.0

    Dined on March 5, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    The food was good but the server must have been too busy, we waited way too long to order drinks and even though we had 12 people in our group it really seemed like a bigger ordeal than it should have been. At the end of the night, our waiter had also come back and we were going to pay but wanted to add in some churros to go - the manager or someone with authority came over and told the waiter we were not to split the bill because our group was too big and the waiter said i know they just want dessert. Like what was that about? We weren't planning to split the bill - it wasn't even a question! just seemed a little odd. Since it was 1 bill i had to give 20% gratuity, i probably wouldn't have given that much as the service was slow.
    

    Mexican Sugar - Uptown DallasResponded on March 6, 2025

    Thanks for the review. We're glad to hear that you enjoyed the food at Mexican Sugar - Uptown Dallas. We apologize for the delay in ordering drinks and the perceived delay in paying. We're also sorry if you felt rushed during your visit. We strive to provide a comfortable and relaxed dining experience for all our guests. Your feedback is important to us and we'll certainly look into these matters. We hope to serve you again soon.
    

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