Metropolis by Marcus Samuelsson

Review summary

1. A

   Adelle

   Charlotte

   2 reviews

   vip
   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service was average. We had to ask for drink menus and water twice. Food served was not hot. I had a better experience 2 month ago. Very hard to get Uber transport there, especially at nighttime.
   

   Metropolis by Marcus SamuelssonResponded 1 day ago

   Dear Adelle, Thank you for dining with us and sharing your honest feedback. Our goal is always to provide deliciously prepared dishes with excellent service, and we regret that we fell short during this visit. We appreciate guests letting us know when something isn't right so we can promptly address it and make amends. We never want anyone to leave our restaurant disappointed, and we are truly sorry you did. Please accept our sincerest apologies, and we hope you'll give us another chance to restore your faith in Metropolis. With regrets, The Metropolis by Marcus Samuelsson Team
   

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2. D

   David

   New York City

   72 reviews

   vip
   5.0

   72 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is consistently fire - innovative, flavorful, hints of Marcus everywhere dating back to his time at aquavit in the 90s (I was around then) - also. Ashley makes amazing drinks!! Love this place and all you do. Thanks, and see you soon!
   

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3. W

   William

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great options, really welcoming staff. I can't wait to go back.
   

   Metropolis by Marcus SamuelssonResponded 3 days ago

   We are thrilled to hear that our guests had such a wonderful experience that they can't wait to return! Thank you, William, for being our guest and sharing your fantastic feedback. It was a pleasure to host you, and we look forward to seeing you again soon. Best regards, The Metropolis by Marcus Samuelsson Team
   

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4. A

   Analiese

   Greater Boston

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   To eat we had the oysters, corn bread, peekytoe crab, and lobster linguine. For drinks we had the Flying Fish, Baked Apple, and Harvest Martini. For dessert we had the popcorn ice cream. Drinks were delicious! Although the Flying Fish was served in a silly fish pitcher with two bendy straws and wasn’t easily shared across the table. Oysters were served a la carte table side which was a fun touch. Corn brew was really good. Loved the goat butter. Peekytoe crab is a soup so keep that in mind if you’re planning to share. The lobster linguine was okay. The lobster was chewy and there weren’t enough noodles in my opinion. Would probably try another main next time. Popcorn ice cream was good, just had a lot of hard kernels. I guess that’s just the risk you take with popcorn though. Overall I had a great time and would come back, but it was a little annoying to have our meal interrupted several times by 3 different people to ask if we were “still working”. The restaurant was far from packed with about 70% of tables empty on a Tuesday night so it was confusing to feel so rushed.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Dear Analiese, Thank you for taking the time to share your detailed feedback! We’re so glad to hear that you enjoyed our drinks, oysters, and other aspects of your meal, as well as the unique touch of our table-side service. We do apologize for the inconvenience caused by the interruption during your meal — that is certainly not the experience we aim to provide. We also appreciate your input on our linguine and ice cream and will certainly share your insights with our culinary team. We’re grateful for your visit and would love to welcome you back soon to make your next meal even better! Warmly, The Metropolis by Marcus Samuelsson Team
   

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5. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend! Beautiful ambiance , patient and polite staff , and food 10/10 . The music was at a decent volume where we didn’t have to yell to hear each other . Overall 10/10
   

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   Metropolis by Marcus SamuelssonResponded 7 days ago

   Hi there! We are thrilled you loved our superb food, beautiful ambiance, and friendly service. Thank you for the kind words; we are ecstatic you had a 10/10 experience. Please come back and see us again! All the best, The Metropolis by Marcus Samuelsson Team
   

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6. A

   Andrew

   Seattle

   6 reviews

   vip
   3.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food we received was amazing. They didn’t have a dish on the menu. I asked for Tonic water twice and they brought soda water twice. I ordered a coffee after dinner which they forgot to bring but did try to charge me for. Listen, I suspect this place could be good if Marcus Samuelson was more involved. As it is, it’s pretty sloppy sheik.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Dear Andrew, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, impeccable service, and a beautiful atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. With regrets, The Metropolis by Marcus Samuelsson Team
   

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7. OT

   OpenTable Diner

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was amazing… from customer service , ambiance and even better the food and drinks!!
   

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   Metropolis by Marcus SamuelssonResponded 7 days ago

   Hi there! We’re delighted the ambiance, food, drinks, and service made your visit enjoyable. We always aim to create a memorable experience, and we appreciate your feedback. We hope to welcome you back again soon! Best Regards, The Metropolis Restaurant Team
   

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8. j

   justin

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the most amazing experience I've had in a long time! The food, the ambiance, the service was amazing. The restaurant is in an awesome location. The director, Isaiah, greeted my girlfriend and I and made sure our expectations were achieved. Our waiter, Ira, was also amazing with his service as well. I raved about this restaurant to all my friends the next day. My girlfriend and I will definitely be returning for another date with other friends of ours!
   

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9. N

   Nicole

   Atlantic City

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The staffs personality, their kindness, their company was great. ESPECIALLY Isaiah. Our server was very kind, all the staff who stopped by to clear plates, bring water, etc were amazing. My only concern was the server not properly telling me what had wheat/gluten in it or the server being uneducated on what had wheat/gluten. I have a lot of food sensitivity in addition to some gut issues. We called prior to making reservations to inquire if the restaurant had gluten free options and was informed that they did. My server shared incorrect information about items that were "gluten free", which I ordered and then later found out was made with wheat after asking for the ingredient list. I did not eat the item, thank goodness, and was spared the aftermath of eating wheat, but that could have gotten very dangerous if I ate the food. I did share with the server that the ingredients do include wheat/gluten so it is not offered to another gluten intolerant customer. The server was apologetic. He was very polite, but I also felt like I couldn't trust what he told me I could or couldn't eat safely with my intolerances. The restaurant was beautiful. I thoroughly enjoyed the food I did eat. This was my first time eating out at a restaurant in over 8 weeks following an intense detox. Glad this was my first outing. Would love to return.
   

   Metropolis by Marcus SamuelssonResponded on November 15, 2024

   Dear Nicole, Thank you for being our guest. We appreciate your feedback regarding your recent experience. We wanted your visit to be memorable with delicious flavors, impeccable service, and a beautiful atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we contacted you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. With regrets, The Metropolis by Marcus Samuelsson Team
   

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10. MB

    MelBPC

    New York City

    11 reviews

    5.0

    11 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had a great experience at Metropolis! The decor and ambiance were just perfect—cozy yet elegant. The food was delicious and the cocktails were great. The staff were friendly and attentive, making the night even better. I’m already looking forward to coming back!
    

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    Metropolis by Marcus SamuelssonResponded on November 10, 2024

    We are already looking forward to your return, too, Mel! We are delighted you enjoyed our decor, ambiance, food, cocktails, and service—thank you! We can't wait to see you again soon. Warmly, The Metropolis Team
    

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