Mercer Roof Terrace

Review summary

1. T

   Thushari

   London

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Roof top cabin was very cosy , had beautiful views of the city skyline ! Great service.
   

   Mercer Roof TerraceResponded 5 days ago

   Dear Thushari, Thank you for taking the time to post your review. We are glad you enjoyed your meal with us and hope to see you again in a near future. Kind regards Thomas
   

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2. C

   Callum

   Berkshire

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We was seated in the huts outside, after a while we noticed one of the seat cushions was soaked and one of our party the had wet clothes. the food was ok, Steak was over cooked. Considering it was a Monday afternoon the service wasn't very quick
   

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3. S

   Shabz

   London

   24 reviews

   4.0

   24 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is a very cute place with great views. Food was good and well prepared I had the fish and chips. Service was friendly and they were competent. My only feedback is that some of the tables inside were very close together.
   

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4. A

   Alina

   London

   1 review

   vip
   1.0

   1 review

   Dined on December 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The steaks were extremely salty and inedible. Triple cooked chips were just standard chips. Salads were very sadly seasoned. Beetroot starter had so much vinegar, it was inedible. The cheese plate thankfully wasn’t salted - great achievement , hats off to the chef that didn’t touch that dish. The table was outside in a little tent - no air, very cold, no waiters coming in a regular basis. Absolutely appalling experience.
   

   Mercer Roof TerraceResponded 4 days ago

   Dear Alina, First of all thank you for sharing your feedback from your recent visit to our Mercer Rooftop Terrace and I am sorry to hear that your experience did not meet your expectation on this occasion. We try our utmost to manage our guests’ expectations and sad to hear that your visit was not as enjoyable as you had hoped this time. Please be rest assured all our staff are committed to looking after our guests to the best of their abilities and our sincerest apologies if on the night this was not apparent, I will of course share your feedback with my team to avoid this from happening again. Kind regards Thomas
   

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5. E

   Erin

   Orlando

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing! Food was great and so was the service!
   

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6. G

   Gabriella

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service,we have booked a cabin and luckily it was quiet.The Christmas special menu was nice and staff was very friendly. The view was nice too. Definitely recommend it.
   

   Mercer Roof TerraceResponded 4 days ago

   Dear Gabriella, Thank you for your warm review. we are delighted you enjoyed your experience with us ad hope to see you again an a near future. Kind regards Thomas
   

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7. A

   Andrew

   London

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent Sunday lunch, The food and wine were superb. Even thought the weather was inclement the views of the City were great and the service excellent. Highly recommended.
   

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8. G

   Greaves

   Manchester

   4 reviews

   4.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We booked the early bird menu. However, on arrival this had been changed to a more expensive Christmas dinner menu even though we were still in November. The hotel had not advised us before of the change. We opted for a pod outside but this was quite a squeeze and more like a shed with windows. Food was lovely and the staff were great. Wouldn’t have gone so early if we knew the early bird had been cancelled.
   

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9. S

   Saoirse

   London

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were incredible, so kind and welcoming. The drinks were amazing and the food was to die for. Will definitely come back when next in London!!
   

   Mercer Roof TerraceResponded 4 days ago

   Dear Saoirse, Thank you for your positive review. We are delighted you enjoyed your experience with us and will share the great feedbacks with the team. We hope to see you again an a near future. Kind regards Thomas
   

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10. A

    A

    London

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 30, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    It was nice to sit in the igloo on a mild winter afternoon. The service was perfect and very helpful, making for a relaxing experience. Unfortunately, the food could have been better prepared , for example my monkfish was chewy and served with nothing more than a couple of sprigs of broccoli.
    

    Mercer Roof TerraceResponded 4 days ago

    Dear A, Thank you for taking the time to post your review and sharing your feedbacks. I am sorry to hear the monkfish dish did not meet your expectation and discussed it with our Head Chef to make sure we improve the quality of the dish. We hope to welcome you in a near future. Kind regards Thomas
    

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