Medicine Bakery at The Mailbox

Review summary

1. D

   Diane

   Warwickshire9 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always fabulous food at this great restaurant . I regularly go for brunch and never disappointed. Staff are helpful and very welcoming , it's always a joy to visit
   

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2. E

   Elo626

   London20 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It’s an ok place to go, ambiance was very calm when we went there, service was on the slow side, food was good, it’s nicer in the new street branch.
   

   Medicine Bakery at The MailboxResponded on February 24, 2025

   Thank you for taking the time to review your recent visit to Medicine Mailbox. It is a different ambience to New Street ,offering a more luxury environment, idea for business meeting and relaxed lunches. All of our site offer guests our signature Medicine artisan bakery goods within iconic Birmingham venues, but all have a different vibe. We look forward to seeing you back In New Street ,but guests who find it too fast paced,Mailbox is a stunning restaurant to enjoy our menu delights. Regards Medicine
   

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3. D

   Diane

   Warwickshire9 reviews

   5.0

   Dined on January 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fabulous restaurant. I regularly use the Medicine Bakery to meet friends . The food and drink is excellent , a lot of choice, freshly cooked , presented beautifully and always tastes amazing. The staff are friendly and knowledgeable about the menu and always make us feel so welcome , will definitely keep returning
   

   Medicine Bakery at The MailboxResponded on January 29, 2025

   Hi Diane, Thank you for taking the time out to share your amazing review. We look forward your visits and we hope you will be returning very soon. Kindest Regards Medicine
   

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4. N

   Naomi

   Cambridge7 reviews

   5.0

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here for my birthday and G I believe was our waitress, honestly she went the extra mile to make my birthday brunch a rememberable one and I can’t thank her enough. Xx
   

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   Medicine Bakery at The MailboxResponded on January 29, 2025

   Hi Naomi, We are thrilled you chose to visit Medicine on your Birthday and had a great time. I will pass on your lovely comments to G, we hope you will be returning again very soon. Regards Medicine
   

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5. J

   Joshua VIP

   London4 reviews

   3.0

   Dined on December 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Great food, unfortunately cutlery and glasses were very dirty and it had just opened!
   

   Medicine Bakery at The MailboxResponded on January 10, 2025

   Hi Joshua, I am very sorry to read your comments. I have investigated further, as it was a real concern. The cutlery and glasses were clear, however, they had not been buffered correctly. This has been resolved and retrained already and i can reassure this will not happen again. Thank you for taking the time to share your feedback, it has been essential in keeping our standards high. Regards Medicine
   

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6. K

   Kiera

   Birmingham1 review

   2.0

   Dined on December 14, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service really let this place down. Was sat waiting for my friend to arrive for 30 minutes, and they didn’t even offer me a drink. Had to flag someone down to order one and once my friend arrived, had to flag them down again after 15 minutes, meaning nobody had actually come to the table of their own accord for 45 minutes. To make it worse, it wasn’t even busy and there were several waitresses standing around on their phones, doing nothing. They need to be more attentive to their customers. The food was lovely though.
   

   Medicine Bakery at The MailboxResponded on December 17, 2024

   Hi Kiera, I am so disappointed to hear that your service was poor on Saturday 14th December. I will be investigating with the team, as why your table was overlooked. I have checked the reservations and it had been a very busy day, so please accept my apologies, i can only assume they thought you were waiting for your friend prior to ordering. We do strive to give our guests an amazing experience and feedback is essential. I appreciate you taking the time and the great comments on your food. I can assure you actions will be taken to improve team training and guest experience. We hope you return very soon . Merry Christmas Medicine
   

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7. M

   Mark

   London6 reviews

   5.0

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfection, couldnt ask for more. Service charge could have added to the bill as we felt we wanted to tip more as an unrelated employee group ☺️
   

   Medicine Bakery at The MailboxResponded on December 17, 2024

   Hi Mark, Thank you for your amazing comments ,I will share them with the team, who will be thrilled. We look forward to your return. Merry Christmas. Medicine
   

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8. DV

   DianeV

   Birmingham2 reviews

   3.0

   Dined on December 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nice atmosphere, in a busy location (Mailbox). Feels upmarket. Prices in line with what you'd expect in a city centre. Pleasant staff.
   

   Medicine Bakery at The MailboxResponded on December 10, 2024

   Hi Diane, Thank you for taking the time to review your visit to Mailbox. We really appreciate your positive feedback. We look forward to your next visit. Regards Medicine
   

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9. J

   Jo

   New York City8 reviews

   4.0

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The only criticism was around the lack of follow up on the order of a second round of drinks… One of the team forgot so we had to follow up with another.. Other than that, all good! Will definitely come back,..
   

   Medicine Bakery at The MailboxResponded on December 10, 2024

   Hi Jo, Thank you for the great review. I hope we soon rectified the delay in your order and we look forward to your next visit. Merry Christmas Medicine
   

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10. S

    Stephen

    Birmingham1 review

    2.0

    Dined on December 7, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    The restaurant was cool and my food was delivered to me cooler than I would have liked and went cold quickly. The restaurant was busy but not impossible, there was a delay bringing my table's drinks. I complained at the time and the cost of a meal was taken off the bill. Overall a dissapponting experience.
    

    Medicine Bakery at The MailboxResponded on December 10, 2024

    Hi Stephen , I am very sorry your visit to Medicine was a disappointment. The temperature in the terrace can be cooler on cold days , with the open access in the Mailbox. We are looking on how we can achieve a more consistent temperature throughout the restaurant. I do hope you revisit us again and gives us the opportunity to impress. Regards Medicine
    

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