Matt the Miller's Tavern- West Chester

Review summary

1. P

   Phillip

   Cleveland

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food Service was on point. Never had to ask for refills or condiments server was always a step ahead. Great work by the staff
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   We appreciate the 5-star review and thank you for your support and kind words about our food and service. We look forward to having you dine with us again soon.
   

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2. J

   Joe

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time my wife and I have ate at Matt’s. I ordered the salmon and my wife ordered the short rib pasta and they were both delicious. Also drinks and service was great. I was a bit loud but everything else made up for that. We will be back.
   

   Matt the Miller's Tavern- West ChesterResponded 4 days ago

   Hey Joe, We're thrilled to hear that you and your wife enjoyed your first visit to Matt the Miller's Tavern-West Chester! It's wonderful to know that our salmon and short rib pasta hit the mark for you and your wife. We're also glad that you found the drinks and service up to par. We always aim to provide a great dining experience for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best wishes, The Management Team
   

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3. MM

   MollyM

   VIP

   Cincinnati

   10 reviews

   4.0

   10 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was delicious and once again service was impeccable. Only complaint was we were seated in the bar area at 5:45pm and wished the music was not quite so loud. Will definitely be back!
   

   Matt the Miller's Tavern- West ChesterResponded 4 days ago

   Hey MollyM, Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and found our service to be impeccable. We understand that the music volume may have been a bit too loud for your preference. We appreciate your feedback and will certainly take it into consideration. We're looking forward to welcoming you back to the bar area at a more comfortable volume next time. Best regards, The Management Team at Matt the Miller's Tavern- West Chester
   

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4. F

   Fletcher

   Cincinnati

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was fantastic, but when you bring cold food to our table and don’t adjust the bill to compensate for the ruined experience on a birthday occasion, I’m not going to give you a great rating. Fixing our food doesn’t justify the grave mistake made.
   

   Matt the Miller's Tavern- West ChesterResponded 4 days ago

   Fletcher, we truly appreciate your kind words about Zack. We're glad to hear he made a positive impact on your experience and it's disappointing you took the tip away from him. We sincerely apologize that the meal was not up to expectations, especially on such a special occasion. Our manager acted quickly to replace the cold food and ensured you had other items to enjoy while waiting. Additionally, a $10 comp card was offered as a gesture to make up for the situation. While we did not feel the meal warranted a full comp due to the quick resolution, we understand your frustration and will take your feedback into consideration as we continue to improve our service. We appreciate your understanding and hope we can have the opportunity to serve you again in the future.
   

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5. s

   susan

   VIP

   Cincinnati

   22 reviews

   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was not our first time here-we love it! Food and service were great and we had a good time catching up in our lovely corner booth #11.
   

   Matt the Miller's Tavern- West ChesterResponded 4 days ago

   Thanks for the review, Susan! We're thrilled to hear that you had a great time at Matt the Miller's Tavern-West Chester and that you enjoyed our food and service. It's always a pleasure to have you back, and we're glad to hear that you had a good time catching up with us in our lovely corner booth. We look forward to your next visit!
   

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6. G

   Gary

   VIP

   Cincinnati

   18 reviews

   5.0

   18 reviews

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It an awesome experience. The general manager checked on our table twice, visited other guests and made me feel welcomed. Going to make this our spot.
   

   Matt the Miller's Tavern- West ChesterResponded on February 27, 2025

   Hello Gary, Thank you for your kind words and for making the Matt the Miller's Tavern-West Chester family! We're thrilled to hear that you had an awesome experience with us. It's wonderful to know that our team's efforts to make you feel welcomed and well taken care of were appreciated. We're looking forward to your next visit. Thanks again for your support! Best, The Management Team
   

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7. S

   Sam

   VIP

   Cincinnati

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Patrick made our Sunday lunch great! His service was fantastic and we really enjoyed ourselves. Thanks!
   

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8. T

   Thomas

   Cincinnati

   13 reviews

   4.0

   13 reviews

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I had the short rib tagliatelle. The flavors were good, but I’m pretty sure they served it over fettuccine, not tagliatelle. Temperature control in the restaurant was pretty bad with the front door dumping cold air into the restaurant and then the HVAC overcompensated and blasted us with hot air.
   

   Matt the Miller's Tavern- West ChesterResponded on February 24, 2025

   Hi Thomas, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our short rib tagliatelle, but we're sorry to hear that the flavors and temperature control didn't meet your expectations. We strive to provide the best dining experience for our guests and your comments are valuable in helping us improve. We'll certainly take your feedback on board and look into the issue of the HVAC temperature. We hope to have the opportunity to serve you again soon. Best regards, Matt the Miller's Tavern- West Chester Management Team
   

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9. N

   Nancy

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service and food were excellent. Very enjoyable date night. Our server, Madie was so welcoming and pleasant. She made it even more enjoyable.
   

   Matt the Miller's Tavern- West ChesterResponded on February 23, 2025

   Thanks for the review, Nancy! We're thrilled to hear that you had a wonderful date night at Matt the Miller's Tavern-West Chester. It's great to know that our service and food met your expectations. We always strive to make every visit enjoyable for our guests, and your kind words truly mean a lot to us. We look forward to welcoming you back for another enjoyable evening soon!
   

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10. K

    Kelly

    Cincinnati

    9 reviews

    5.0

    9 reviews

    Dined on February 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a great dining experience from start to finish. The service by far was the best part and made our evening absolutely amazing! The food was delicious, but the service is what keeps us coming back!
    

    Matt the Miller's Tavern- West ChesterResponded on February 23, 2025

    Hello Kelly, Thank you so much for your wonderful review! We are thrilled to hear that you had a great dining experience from start to finish at Matt the Miller's Tavern-West Chester. We're glad that our service made your evening amazing. We take pride in our delicious food, and it's great to hear that you enjoyed it as well. Your kind words mean a lot to us, and we look forward to welcoming you back soon! Best regards, The Management Team
    

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