matchbox Rockville

matchbox Rockville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kalyn

   Washington DC4 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve enjoyed going to matchbox for years. I took my children for brunch. I went during opening hour. It was great service. Everything was clean. The food was delicious.
   

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2. t

   thomas

   Washington DC2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and waiter was very pleasant and helpful the whole time ! The strawberry rose margarita is toooooo gooooood! But the sliders… listen the sliders!!! Iiterally the best thing to ever touch my tongue . Flavorful and with the perfect amount of onion straws to complement the burgers
   

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3. Y

   Yolanda

   Richmond1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second time there. It’s the same ambiance as in the night time service. I still stumbled off the divider just like at the last time I was there. The 2 orders of pizza bread were delicious with the cheese pepper flakes & seasoning. The pear /apple salad with pecans delicious, chicken Alfredo, Caesar Salad, the margaritas were good at the splash of Whatever was in them had me a little off guard.(tipsy) the half of fried chicken , asparagus, and the mashed potatoes were absolutely Divine. With the bill coming up to $105 and some change it was worth the cost. The staff made it a thumbs up for me which means we will be coming back.
   

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   matchbox RockvilleResponded 4 days ago

   We're thrilled to hear that you enjoyed your second visit as much as the first! It's great to know that our pizza bread, salads, and chicken Alfredo hit the mark for you. We're also glad that our margaritas added a fun twist to your experience. Your kind words about our staff are much appreciated and we look forward to welcoming you back in the future
   

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4. C

   Charmane

   Baltimore11 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   I was disappointed when they said no brunch buffet and the wings (old bay) where soggy and nasty; however, the server was great young African American gentleman with dreds.
   

   matchbox RockvilleResponded on March 29, 2025

   Thank you for taking the time to share your feedback. We’re sorry to hear that the wings did not meet your expectations. Your experience is important to us, and we appreciate your honesty. We also apologize for the unavailability of the unlimited brunch at Matchbox Rockville. As we are currently undergoing renovations and making significant improvements, we are excited to announce that we will soon be launching an unlimited brunch option like some of our other locations. We truly value your input and will certainly take your comments into consideration as we strive to enhance our offerings. We’re glad to hear that our server made a positive impression on you, and we hope to welcome you back soon to experience our improvements.
   

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5. M

   Marisa VIP

   Washington DC4 reviews

   4.0

   Dined on March 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I requested a booth and a birthday candle for my nephew in my reservation and then again over the phone the same day and neither were done until they tried to seat us at a table and serve a dessert without a candle when I had to ask again.
   

   matchbox RockvilleResponded on March 28, 2025

   We're sorry to hear about the oversight regarding your booth request and birthday candle. We strive to make every special occasion memorable and we regret that we missed the mark this time. Your feedback is valuable and will be used to improve our service. Thank you for bringing this to our attention.
   

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6. CC

   CCMAX9

   Baltimore16 reviews

   4.0

   Dined on March 24, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   excellent customer service and quality fresh food. We were not notified by the receptionist about ongoing construction work near the seating area. Quite loud cutting and metal hammering all throughout our meal. No manager approached any patrons to apologize for the inconvenience, or when it's expected to be finalized. No effort to offer seats in a less noisy area.
   

   matchbox RockvilleResponded on March 25, 2025

   We're glad to hear you enjoyed our customer service and fresh food. We apologize for the inconvenience caused by the construction noise during your visit. We'll ensure better communication about such issues in the future. Your feedback is valuable and helps us improve. Thank you.
   

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7. OT

   OpenTable Diner

   Washington DC2 reviews

   2.0

   Dined on March 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our waiter, the U booth by the bar/bathrooms, while a nice person, rarely came by our table. After our last guests joined us, he took over 20min to come back to ask about apps or bread. Then another 20min before asking about entrees. He forgot waters and coffee orders. And then never came back to offer the check, we had to go find him and then hand deliver the check back to him.
   

   matchbox RockvilleResponded on March 24, 2025

   We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take note of your comments about the service. We strive to provide a seamless dining experience for all our guests and we regret that we fell short this time. Thank you for bringing this to our attention.
   

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8. NQ

   NicholeQ

   Baltimore11 reviews

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Matchbox Rockville Arrived 11:58am for 12:00pm reservation. Walked into the establishment and was greeted by the hostess and a wafting smokiness?! The hostess asked to give her a minute and she would seat us. We were seated at the bar side in the first booth upon entering that side of the restaurant. Once seated - the waiter came to the table greeted us and asked if we’d like anything to drink and do we know what we’d like to order or do we need a few moments to view the menu. I said I wanted the Mexican Street Corn. He stated that the he had to check if that’s possible since the grill is not working & that’s the reason for all the smoke inside. The exhaust fan was fixed last week & is broken again. He gave us waters and peach nectar and pineapple nectar. He checked with the kitchen and informed us that No Food that is prepared “Grill Side” can be ordered?! Not even the BBQ Ribs, Grilled Chicken and so forth! Hubby ordered the Shrimp and Grits - I ordered the Fish and Chips. Everything came out fast and the server and bartender were prompt on water refills. As we began the meal I noticed that the fried fish (cod) was only battered and fried … Absolutely No Seasoning!! I asked hubby to taste it, just to make sure it wasn’t my palate. The Shrimp and Grits rated around a 3.1 out of 5. Our server came over to check on us and I told him that the fish had no seasoning on it or in the batter. He took it back and notified the chef. I ordered the crab cake with mashed potatoes and asparagus. The presentation was lovely, but the dish rates around a 2.5 out of 5. Reason = No seasoning within the crab cake. Asparagus were good and potatoes were okay. The bartender came over to address if this dish was better than the fish. I said it’s okay but could be better. He said he’ll get the manager. 1:15pm - Manager Nicholas came to the table to discuss the second meal (Comped the 2 dinners) and gave $30 to use on next return. He stated that since he’s from Baltimore he knows what
   

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   matchbox RockvilleResponded on March 17, 2025

   We appreciate your detailed feedback regarding your recent visit. We're sorry to hear that your experience didn't meet your expectations, particularly in terms of the food seasoning and the grill issue. We're glad to hear that our staff was prompt and attentive, and we'll certainly pass your comments along to our team. We're always striving to improve and your feedback is invaluable in that process. Thank you for giving us the opportunity to serve you.
   

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9. G

   Gabby VIP

   Washington DC2 reviews

   5.0

   Dined on March 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I got the Bianca pizza and it was so good and refreshing. Definitely also recommend the fried Mac and cheese as an appetizer
   

   matchbox RockvilleResponded on March 15, 2025

   We're delighted to hear you enjoyed the Bianca pizza and our fried Mac and cheese! Your recommendation means a lot to us. We look forward to serving you again soon.
   

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10. AD

    AnneD

    Washington DC8 reviews

    5.0

    Dined on March 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We had a lovely lunch and Mario was a delightful server.
    

    matchbox RockvilleResponded on March 15, 2025

    We're thrilled to hear you enjoyed your lunch and found our server, Mario, to be delightful. Your positive feedback is greatly appreciated. We look forward to serving you again soon!
    

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