Mastro's Steakhouse - San Francisco

Review summary

1. M

   Mason

   VIP

   Salt Lake City

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Rarely have I had such bad service at a restaurant of this caliber and cost. I can forgive the attempt to place us at a table that did not match the number of people I had reserved. Perhaps I could overlook the glacial pace of the service because it was Christmas Eve. But forgetting to serve a plate I ordered and then “making that right” by comping a dessert I did not order with a plate that said “Happy Birthday” when no one in my party had a birthday did not justify what I would expect from a restaurant that charged me $1440. The food was truly five stars but this restaurant is an embarrassment to San Francisco and a disappointment since I booked it in preference to many others for my family celebration for Christmas Eve. Never again, and if you have a modicum of good taste, there are far better steakhouses in the city.
   

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2. C

   CESAR

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Fair to good experience overall. The experience however, was not what I’ve come to expect or experienced in past visits to locations in Southern CA or Palm Desert. Food: Ok, not great, except for French Onion Soup which was amazing. Setting: felt stuffy with no air conditioning/fresh air circulating. Average decor, didn’t feel as high end as other Mastro’s. Dress Code: strictly NOT enforced. Not sure why a restaurant would make a dress code disclaimer on the website and in a plaque at the entrance of their restaurant for it to be ignored completely. This was not a Mastros 5 Star Experience, would Give it a 3.5.
   

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3. J

   Judge Mark

   Cincinnati

   39 reviews

   4.0

   39 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food. A bit overpriced, but as expected.
   

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4. C

   Carrie

   San Francisco

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good was good, but over priced. Drinks were great and the experience felt luxurious, but still appropriate for kids.
   

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5. H

   Hormuz

   San Francisco

   22 reviews

   3.0

   22 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We ordered Oysters Rockefeller, Wagyu beef roll, Lobster Bisque, Lobster Mashed Potatoes and the Porterhouse. Only the bisque was good. Everything else lacked taste.
   

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6. D

   David

   VIP

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made reservation to celebrate birthday, and made that clear in reservation notes. Confirmed reservation day of via telephone. Staff person asked if we are celebrating anything and i confirmed that we are celebrating birthday. Staff person said ,oh I see that in the notes and promised they would make sure to provide special desert with birthday candles. After dinner I ordered desert but staff totally dropped the ball and nothing was done to help us celebrate birthday. I went to the men's room and the hand towel dispensers were totally empty and no air dryers. Witnessed customers shaking their wet dripping hands as they walked by other dinners tables. Disgusting. Super expensive for in consistent spotty service. Did not meet expectations.
   

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7. B

   Brian

   VIP

   San Francisco

   10 reviews

   2.0

   10 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Disappointed with service and internal operations of the restaurant. My expectations of Mastros would be to provide an outstanding dining experience in every way. There are so many restaurants to choose from in San Francisco with spectacular service, ambiance and food.... so I would recommend choosing another place for a high-end dinner outing. Two cocktails each at the bar for two guests without anyone following up should not be the norm for a nice dinner establishment. Table for six reserved ahead of time with a written notation that dinner would be a pre-theater event. Arrived at the restaurant and no one told the front host. Went to the second floor and met friends and sat down. No one came to our table to greet us or to take drink orders. I went to the 2nd floor host and informed that dinner was for pre-theater dining. Waitress arrived, she was not informed that we had a time schedule to keep. Things were fine and we finished dinner and were ready to go on to the theater. We were unable to pay and get out to go to our show. It took half an hour just to have them run our credit card. Very stressful and bad way to end dinner. I will not return. A restaurant deemed a certain caliber should do much better. Food is tasty though.
   

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8. P

   Paco

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my 18th Anniversary and Anthony (our server) was sure that I would have a good time, he did it not only well but it was the best thanks to him. Thank you Anthony for your professionalism and sympathy
   

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9. R

   Ron

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place and love the vibe. Food is always on point no matter if you’re on the east or west coast. Everyone I been to has been superior. 
   

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10. A

    Aaha

    Las Vegas

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 4

    Mastros has a really gone downhill . The food was terrible and took forever to come out.
    

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