Mastro's Steakhouse - San Francisco

Review summary

1. D

   Debby

   San Francisco

   36 reviews

   4.0

   36 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   The 45 minute wait to order the first cocktail set the tone. We let it go. Our waiter David was very accommodating and kind. He tried to make every need met and ended up being the highlight of the evening. Some of the food was great, some not so great. It depended what you ordered. It was a little noisy and we actually watched and marveled over trays of food left to get cold in one section of the restaurant, Then later found and quickly ran to the other end of the restaurant. Comical and disorganized.
   

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2. W

   William

   New York State

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and fantastic good. Overall great experience
   

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3. M

   Marquita

   Sacramento

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience my sister loved celebrating her birthday 🩷
   

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4. H

   Hannah

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was great, but our experience definitely had a rough start. When we sat at the table my gf found a fly and water that pooled in her wine glass. They grabbed us another glass, but it definitely felt like we weren’t a priority. When you go to a nice place half of what you are paying for is the experience and we unfortunately got the short end of the stick and didn’t recieve the level of service that we payed for. I know they have the capacity to have great service, but we didn’t recieve that. Hopefully there will be a next time to get the full experience.
   

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5. B

   Bennette

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

    Decided to celebrate my niece's 23rd birthday here!  The food was delicious! We all had the jumbo West African prawn appetizer. We shared the other item we ordered... caesar salad, tomahawk steak, garlic mashed potatoes, broccolini, asparagus, mac and cheese, creamed spinach. For dessert we had warm butter cake and chocolate covered strawberries. Mastro's  gave my niece a complementary piece of cheesecake to celebrate her birthday . 
   

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6. L

   Laetitia

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food is fair. Steak is 2/10, no flavor! so disappointing. Good presentation is t the best either. Plate was dirty with food juice all over :(
   

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7. S

   Simon

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined on December 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Super loud space. Food was ok, but nothing special. Order glass of wine for $36, was not able to taste first and did not like the wine...
   

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8. S

   Sherenna

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My Server(s) were amazing!!! And those 2 women, our server & her shadow !! The one thing, and it wasn’t our service but the person who boxed our food, HE RETURNED THE WRONG BAGS BACK TO US so the next day for lunch, I ended up with someone’s dry steak instead of my luscious sea bass with sauce! As I do not prefer steak or eating behind someone’s else’s plate… this was a WASTE.
   

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9. C

   Courtney

   San Francisco

   1 review

   4.0

   1 review

   Dined on December 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food and service were wonderful. The only negative was that we were seated near a window and felt a significant draft.
   

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10. J

    Juls

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on November 29, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    We were visiting the area for Thanksgiving and wanted to have a nice family dinner for the 3 of us. I reserved the table weeks in advance and it gave us the option of a high top table or regular table. I chose regular table, which didn't show up on our reservation. Ok, so there must have been a glitch between Open Table and the restaurant, no problem. The service was very poor, however. I assume since it was Thanksgiving, the B team was running the show. 1) We received an appetizer we didn't order. It was dropped on the table by someone who wasnt our server with the appetizer we did order - at first we all thought one of the other people at the table ordered it (we discussed it, but decided against it). We waited on the server to come by and check on us and take our entree order, but he disappeared for a long time, so finally we just ate it. 2) at the time our appetizer order was taken, our winery order was taken. We decided to order by the glass as we wanted to do different wine pairings based on the food we ordered. Husband got his glass immediately. I didn't get the glass I ordered until our entree finally showed up, almost an hour into service. He asked if i wanted a taste of it first, which I said sure. Evidently, they had to "go to the cellar" to get the wine, they they evidently opened it and let it breathe for 40 minutes or so . I have no idea. If the wine i chose was a problem, I would have gladly just changed my order to something they had available. No communication happened. I have to say, all of the food tasted amazing. The service really lacked which was very disappointing given the price point of the meal. I would not recommend this place to anyone.
    

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