Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. D

   Daniel

   Orange County

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   Too loud an dress code not enforced. People with hoodies hats an just not classy ambiance. Noise level tooo loud that comes with the crowd and worse yet the live music singer was off key and not the greatest. I have visited the mastros in Costa Mesa, Scottsdale and Thousand Oaks and this by far does not deliver on the experience I have had at these locations. Seem like this Mastros needs the revenue more than protecting its brand experience. Very disappointed.
   

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2. OT

   OpenTable Diner

   Central Coast

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was terrible, our server attended to us about 4 times within 2 hours and disappeared for 20 minutes during that time. Our food took a great while to come out, then came out barely warm, at that point dinner was ruined. We expected great service just like the Malibu location! I will not be returning to this location!!
   

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3. K

   Kenneth

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice place... the service was amazing.it was my birthday and they made sure I was good they even printed my name on the menu it was a special touch that I loved. I absolutely love the live entertainment 😍 I will most definitely come back over and over.
   

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4. E

   Eoin

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservation at 7:15, were seated at 8pm and no server came over for 10 minutes after. Table wasn’t set and a large pile of trash next to it. Extremely loud
   

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5. D

   Dyanarra

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice place. Friendly services. Goog quality of food
   

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6. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Decided to get a reservation for a nice Christmas dinner, the wait was long the service was very poor, asked for manager and they never came. Waited for almost an hour for food by that time I was full off bread.
   

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7. J

   Julie

   New York City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   When we entered the restaurant, we waited for over 10 minutes before a server came to assist us. After placing our order, only two of our four water glasses were filled, one of which was only half full and without ice. The restaurant offers complimentary bread, but we never received any. Within 30 minutes of being seated, three other tables near us were seated, and all of them received bread while waiting for their food. However, even after we finished our main dishes, we still hadn’t received ours. When we politely asked the server about the bread, we were told, “I’ve already placed the order; someone will bring it to you soon.” I’ve never heard of needing to “order” complimentary bread and then wait for it. Meanwhile, I watched other tables that were seated after us receive their bread quickly. We asked about the bread four times, and each time, the server responded impatiently, saying it had been ordered and we needed to wait. When we finally decided to pay the bill and told the server we no longer wanted the bread, she sarcastically asked, “Is there a problem?” We ordered a 40-ounce tomahawk steak, three sides, and an appetizer, spending significantly more than many other tables. Receiving such poor service on Christmas Day was extremely disappointing. We were the only Asian table in the area, and I couldn’t help but wonder if we were being discriminated against. This experience left me deeply disappointed with the restaurant.
   

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8. M

   Malcolm

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great Meal and great service. Table lighting is a bit to dark!!
   

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9. T

   Tamara

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a great experience when I go to Mastro’s. Great food. Great drinks. Great service
   

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10. M

    Mike

    Palm Springs

    5 reviews

    4.0

    5 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    All was great except I got violently sick when we got home. We had oysters and I now hear that some oysters now can carry noro virus. I wish that the staff had mentioned the increased risk or that the restaurant had taken them off the menu.
    

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