Mastro's City Hall Steakhouse

Review summary

1. p

   paris

   VIP

   Phoenix

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Daniel our server was very sweet and on it! Also, personable . Hope to sit in Daniel’s section in the future!
   

   Is this helpful?

   Report
2. M

   Mitchell

   Kansas City

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good time eating here on Christmas, they were very well ran
   

   Is this helpful?

   Report
3. SA

   SusanA

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I love this place and treat my family every Christmas but the past 3 years we have been dissatisfied with the service. Our waiters have no personality, they vary rarely come by our table, zero small talk, no ambition to make it a great experience. I know these waiters must make great money and these jobs are hard to come by but you would never know it. The tip here is just a given not really earned. The bussers are more friendly. Hopefully next year we get treated like cared for patrons
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Fargo

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our Christmas dinner at Mastro's was, unfortunately, a letdown. My husband ordered a 2015 vintage premium Bordeaux wine for me, which we were told the manager would personally pour. However, after everyone else in our party was served, I was left waiting for my wine. When the manager finally arrived, he poured the wine without offering a sample, which is standard for premium wines. To make matters worse, my husband noticed that the vintage year was different from what we had ordered. When he pointed this out, the manager winked and poured more wine instead of addressing the issue directly. We decided to send it back and order a different wine, but the same lack of attention to detail occurred—no opportunity to sample, and a significant wait of nearly 20 minutes for the glass. We hoped the food would redeem the evening, but it did not. We ordered Kobe beef, and it was not cooked to our specifications. By this point, we were too frustrated to address the issues further and decided to finish our meal and leave. The overall service and attention to detail were severely lacking. For the premium pricing, we expected a much higher standard. Mastro's, once a hallmark of fine dining, feels like it is devolving into a large-scale franchise operation, prioritizing turnover over quality and experience. In a city like Scottsdale, where there are numerous excellent steakhouses, there are far better options for exceptional food and service.
   

   Is this helpful?

   Report
5. S

   Stacy

   VIP

   Phoenix

   52 reviews

   3.0

   52 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   I have been to Maestros many times but not this particular location. It was very busy but our server did not recommend have the sauce on our steak & crab on the side. So we were not given a hot plate. Our steaks were lukewarm warm and by the time our server recommended send them back to the kitchen so much time had past we were not interested. Also it clearly states when you walk in the restaurant what the dress code is. That was not enforced at all. Baseball caps, midriffs , athletes wear were everywhere that evening. All in all a disappointing evening.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was absolutely fantastic! The service was wonderful and has a very high class feel. It is a little weird how dark it is in there though, like really really dark even in the daytime. The only thing I would change is that the servers were wearing so much cologne that you could almost taste it. We will definitely be back!
   

   Is this helpful?

   Report
7. D

   Dennis

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top notch service, food, and ambience. Great Christmas Day dining experience!
   

   Is this helpful?

   Report
8. R

   Roianne

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fedja our server was outstanding! He made great recommendations & he was very efficient. Mastro’s always provides delicious cocktails & food.
   

   Is this helpful?

   Report
9. A

   Albert

   VIP

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   This restaurant did not respect people time and no communication when they are behind. Did not seat us until after an hour of reservation. We had to ask many time to get our table. I felt that there is no point to make a reservation. Service is slow. Servers are not friendly. I will not recommend this maestro.
   

   Is this helpful?

   Report
10. S

    Stacy

    VIP

    Phoenix

    31 reviews

    5.0

    31 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect as always!!! Our favorite spot for Christmas Eve dinner🎄🌟❣️
    

    Is this helpful?

    Report