Mariposa

Review summary

1. i

   ina

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   I used to love this place. The food this time was barely edible. The beef was so tough and had strangely gooey fat on it. The chicken also had clumps of fat throughout and was dry. Twice someone from wait staff and once a manager came by to ask how it was and I kindly just said “ehh it’s just ok” and each time they just ok great! And walked away or something of this variation. Will not be returning.
   

   MariposaResponded 1 day ago

   Thanks for the feedback, Ina. We're sorry to hear that your recent experience at Mariposa didn't meet your expectations. We pride ourselves on our food quality and it saddens us to know that it fell short this time. We will take your comments into consideration as we continuously strive to improve our offerings. We hope you'll give us another chance to impress you in the future. Kind regards, Erica Neis and the Mariposa Management Team
   

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2. w

   wesley

   New York City

   22 reviews

   3.0

   22 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The chicken was way too salty and the lamb shank was very tough.
   

   MariposaResponded 2 days ago

   Hi Wesley, We're really sorry to hear that your dining experience at Mariposa didn't meet your expectations. We always aim to deliver a great experience, and we're disappointed to hear about the saltiness of the chicken and the toughness of the lamb shank. Your feedback is invaluable to us, and we'll certainly take your comments into consideration. We hope you'll give us another chance to impress you with our culinary delights in the future. Best wishes, Erica Neis- General Manager
   

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3. S

   Stephen

   VIP

   Chicago

   33 reviews

   4.0

   33 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Cool room in central part of downtown (called Uptown in CLT...who knows why…). Combination of couch and table seating of which I am not a fan..left us at different heights, and it’s tough to eat a nice dinner from a couch imho. We made it work. Really cool (if small) menu that's a combination of small and large plates. Apparently varies regularly influenced by the owner' travels and culinary experiences. PHENOMENAL server. Truly exceptional. Great cocktail, menu, and wine recommendations with warm, professional approach that absolutely enhanced the meal. Opened with the duck arepas which were unique and nearly life changing. The wagyu beef nigiri was interesting and different, and the paella delicious. That was plenty for two of us. Desserts were only ok...but the food was fabulous and interesting. Only four stars because of the seating and because, to our disappointment, two items we asked for came back with a message from the kitchen that they were sold out...for a 7 pm reservation on what didn’t look to be a busy night. One was the Moroccan pie that we had actually PREORDERED at our awesome server’s suggestion because there was only one left...and was nonetheless sold to the next table out from under us. What?! Not ok. The other was an endive salad, one of only two salads on the menu. We would have hoped that in a high end restaurant the kitchen would have let the server know before they ask for the order. Stuff happens...but the restaurant did nothing to make up for it though beyond a polite apology. (Buy us a drink? Comp dessert?) At this pretty aggressive price point, I'd have expected some gesture to make up for their error. Er, errorS. Would totally be back nonetheless.
   

   MariposaResponded 2 days ago

   Hi Stephen, Thank you for your review. We're glad you enjoyed our unique menu and food options. We apologize for the seating and food mix-up and hope to make it up to you next time you visit. We value your feedback and will use it to improve. I appreciate your thoughtful words about Adel! She is a wonderful addition to our team and grateful you were able to experience her phenomenal service. It was a pleasure to meet you and your wife and I hope the next time in your in Charlotte you stop by again. Best, Erica
   

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4. M

   Monica

   Charlotte

   32 reviews

   5.0

   32 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   We celebrated my friend’s 50th birthday. Our server, Irvin was amazing. Great time.
   

   MariposaResponded 2 days ago

   Hey Monica, Thank you so much for choosing Mariposa to celebrate your friend's 50th birthday! We're thrilled to hear that you had a great time with us. It's always our pleasure to make special occasions even more memorable. We appreciate your feedback on our food and value, and we'll strive to improve where we can. We hope to see you again soon! Best, Erica Neis - General Manager
   

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5. D

   David

   VIP

   Charlotte

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favorite spot in Uptown! Menu always changes but never disappoints. Although, sad to see mushroom toast off the menu - my favorite!
   

   MariposaResponded 2 days ago

   Hi David, Thank you so much for your kind words. We're thrilled to hear that Mariposa is your favorite spot in Uptown! We're always working on our menu to provide our customers with a variety of options that cater to different tastes. We appreciate your feedback and look forward to serving you again soon! Best regards, Erica Neis- General Manager
   

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6. KW

   KWray

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, unique menu, beautiful setting. Thanks!
   

   MariposaResponded 5 days ago

   Hey KWray, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our unique menu and the service provided by our team. We're also glad to know that you appreciated our beautiful setting. Your feedback means a lot to us. We look forward to welcoming you back to Mariposa soon. Kind regards, Erica Neis- General Manager
   

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7. A

   Alyson

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food & cocktails were amazing, but the real star of the show was our server Carlos. He was attentive, knowledgeable about the menu, had a great sense of humor, and got us out the door on time as promised so that we made our show with plenty of time ☺️
   

   MariposaResponded 5 days ago

   Hello, We're thrilled to hear that you enjoyed your experience at Mariposa! It's fantastic to know that our food and cocktails hit the mark for you. We're also glad that Carlos was able to assist you with your timely departure and he made your experience memorable! We look forward to serving you again soon. Best regards, Erica Neis- General Manager
   

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8. J

   Joan

   Charlotte

   34 reviews

   2.0

   34 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service is key to a restaurant, and I am so disappointed in what I used to consider a restaurant I could count on. Lunch was good enough, though the food was pretty sparse. Also several items on the menu weren't even available, from wagu beef to chicken because of a delivery truck--sure it could happen, but in light of everything else that happened, one wonders. . I chose one of their delicious looking mocktails, took a few sips, finding it oddly realistic but then realized it actually had liquor in it. This is a drink that is listed in its own "cocktail" section of the menu so not something I ordered specifically without liquor. They apologized (!) and asked if I wanted an actual mocktail (I did) and delivered one. I kept think about if I were a recovering alcoholic or someone with a medical condition who couldn't have alcohol, how tragic this "mistake" could have been. This "mistake" is a huge one. Following that, my coffee was delivered in a cup with a chip on its rim--asked for change rather than have a cut lip), and we had to wave down the waitstaff to take our bill after we put our money in the folder and waited and waited and waited. Oh, my mocktail--at $14.00--wasn't comped; my coffee wasn't comped. So unacceptable, given all the competition in Charlotte. And the three, 2x1 pieces of excellent cod on 2 teaspoons of ordinary mashed potato (couldn't taste the garlic that was supposed to be in the smash) and a teeny piece of beet on each, with a smear of beet on the plate does not impress me as a $22 lunch--at least not one I've had in comparable places in larger cities. Just sayin a couple pieces of chopped arugula or beet greens would have even been appreciated,
   

   MariposaResponded on December 12, 2024

   Hi Joan, I am truly sorry for the experience you had with us while dining at Mariposa yesterday. Your feedback is invaluable as it helps us improve. We take pride in our menu and it's unfortunate that we missed the mark on your experience. We'll ensure to review our cocktail menu and our food quality to ensure better experiences in the future. We hope to serve you again soon. I will reach out to you privately to further discuss your experience. Kind regards, Erica Neis- General Manager
   

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9. D

   Debora

   Charleston

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   The food is extremely over priced. When we moved around in or chairs we bumped the tables so close around. We had to order a salad and all it was included a hand full of arugula and peanuts for 13.99. This was a very small bowl.
   

   MariposaResponded on December 10, 2024

   Hi Debora, We're really sorry to hear about your recent experience at Mariposa. We aim to provide a comfortable dining experience, and it's clear we fell short this time. We appreciate your feedback about the seating arrangement and salad pricing, and we'll definitely take these matters into consideration. We hope you'll give us another chance to impress you with our food and service. Thank you for your feedback. Best, The Mariposa Management Team
   

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10. J

    James

    VIP

    Charlotte

    15 reviews

    5.0

    15 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Mariposa is easily on equal footing with Albertine, Barringtons, Supperland, Pepperdine and a few others in the Charlotte region. It is also one of the most beautiful restaurants in our city. The paella is the best Charlotte offers.
    

    MariposaResponded on December 10, 2024

    Thanks for visiting us, James! We're thrilled to hear that you enjoyed our paella and found it to be the best Charlotte offering. We take pride in our restaurant's beauty and aim to provide a unique dining experience for our guests. We're glad that our efforts to equal or outdo other restaurants in the region were appreciated. We can't wait to welcome you back to Mariposa for another memorable meal. Kind regards, Erica Neis- General Manager
    

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