Marcello Ristorante and Pizzeria

Review summary

1. P

   Patreena

   Vancouver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had gone to Marcello a couple of years ago and truly enjoyed the experience so we were very excited to come back on November 23rd, 2024 to celebrate our anniversary. But this time the experience was less than optimal. Our server did say more than 3 words to us, we weren’t even done eating and he gave us take out containers, which made us feel rushed. He walked by several times and didn’t check in on us. The dessert we ordered felt like it just came out of the freezer and came to our table stone frozen. I don’t believe the carbonara was an authentic carbonara. We packed our leftovers and gave them to a homeless person outside the restaurant to avoid having to eat them again. We will never go back.
   

   Is this helpful?

   Report
2. H

   Harry

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seriously Business. amazing. Let out business meeting happen Maria is amazing
   

   Is this helpful?

   Report
3. W

   Wendy

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 5

   Cabeese Salad very niece fresh and nice. Mocktail ok Fried squid arrived stone cold. Service wasn't interest
   

   Is this helpful?

   Report
4. w

   walt

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was excellent!!! We have never had a bad meal at Marcellos
   

   Is this helpful?

   Report
5. J

   Joannie

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great and very attentive. She is friendly and helped us with our food orders. The ambience is very good. Me and my girlfriends had a great time. We enjoyed our food and the service is exceptional. Will definitely recommend this restaurant to my friends and colleagues.
   

   Is this helpful?

   Report
6. M

   Maria

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very pleasant and helpful Food was hot and delicious Highly recommend this restaurant
   

   Is this helpful?

   Report
7. R

   Rachel

   Vancouver

   7 reviews

   3.0

   7 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had the most odd experience last night. Our server was alright - some what absent throughout the night though. After our dinner was cleared the manager (I assume) came up and asked us if our server told us the special for the night so obvious about wanting to get dirt on her. I don’t know what was going on behind the scenes and why there was so much drama but after working in the service industry prior I wonder how toxic the work environment is there and if the server was absent because she was upset by how hard the manager was on her. Either way they both should find alternative places to work as they both seemed miserable there. Food was excellent though so very sad all the drama took away from it and could have so easily been a lovely evening….
   

   Is this helpful?

   Report
8. e

   eease

   Vancouver

   4 reviews

   3.0

   4 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Upon entering the restaurant, it already shows some culture and quality. The reception was very nice and accommodating and the reserved table was ready for us. It was quite crowded and very loud and with the music going in the background it was very difficult to hear my partner speak. I asked for the music to be turned down a bit, but that was never accommodated. The server got our selections, correct but I had asked to have the Campari spritz first and then after we finish the spritz to have our food. However, we had the < 1.5 oz spritz and the food arrive all at the same time, and we were not ready to eat yet. The calamari plate was bountiful, however, found the two focaccia wedges to be very minimal. The salmon was delightful, however my partner found the portion to be less than what she expected for the price. The salad had no salad as it was just 3 halves of beef steak tomatoes with an extremely small amount of cheese and the condiment tasted a bit watery. The white bottle of wine for $50 was too pricey for its quality. The raspberry gelato was excellent. Lastly, I ordered a double espresso lungo but it was a single short shot. I could not make contact with our server as the restaurant was very full and understaffed. For $200 plus tip for two people was pricey for the amount of food we consumed. **1/2 stars
   

   • 
   • 

   Is this helpful?

   Report
9. M

   Mya

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ordered the carbonara and pesto pizza, 10/10 so yummy!!!
   

   Is this helpful?

   Report
10. J

    Jenn

    Hawaii

    4 reviews

    4.0

    4 reviews

    Dined on October 30, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great woodfired oven pizza! Nice relaxing ambiance not pretentious. Good food good service!
    

    Is this helpful?

    Report