Maestro’s

Review summary

1. V

   Vicki

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The fondue was awesome !! But the steak bites were definitely not tenderloin, they were very chewy and a complete disappointment !!
   

   Maestro’sResponded 5 days ago

   Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed the fondue – it’s one of our favorites too! We truly appreciate your comments about the steak bites, and we're sorry to hear they didn’t meet your expectations. We take pride in serving high-quality dishes, and we’ll certainly look into the quality and preparation of the steak to ensure it aligns with the experience we want to deliver. We’re grateful for your kind words about our service and ambiance, and we hope you’ll give us another chance to provide you with a better experience in the future. Thank you again for your review, and we look forward to welcoming you back soon!
   

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2. P

   Pam

   Calgary

   28 reviews

   vip
   5.0

   28 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Fondue was incredible. Thanks to Kyle for the wine recommendation. Wonderful night.
   

   Maestro’sResponded on November 4, 2024

   Hello - Thank you for this fantastic review! We’re thrilled to hear you had a wonderful evening and enjoyed the fondue. It’s great to know Kyle’s wine recommendation added to your experience—I'll be sure to pass along your kind words to him. We look forward to welcoming you back for more incredible nights with delicious food and perfect pairings! - Francheska Milne - Assistant to the General Manager
   

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3. J

   Jessica

   Vancouver

   24 reviews

   5.0

   24 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely meal where we had several starters to share along with a pizza. We got to try the great variety of food they offered and there were great options available on the kids menu for those not wanting to try new flavours ;) Our server was fantastic and it’s such a beautiful location suitable for any occasion!
   

   Maestro’sResponded on October 21, 2024

   Hello Jessica - Thank you so much for your kind words and glowing review! We're delighted to hear you enjoyed your meal, especially the variety of starters and pizza. It's wonderful you were able to explore different flavors, and we're happy the kids' menu had options that catered to everyone. We’re also thrilled our beautiful location and atmosphere contributed to your overall experience. Our team, especially your fantastic server, will be thrilled to hear your compliments. We can’t wait to welcome you back for another memorable visit! - Francheska Milne - Assistant to the General Manager
   

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4. OT

   OpenTable Diner

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great restaurant for Lakeview, service and food. A favourite spot of mind for quiet dining. Been there many times and have not been disappointed. Ambience is trendy. Pizza is delicious. Had brunch today, Shakubah, poached eggs with chorizo in roasted tomatoes, garnished with feta served with pita for dipping the sauce. Great dish! Only suggestion, reduce amount of sauce, found the sauce overpowered the flavour of chorizo and eggs.
   

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   Maestro’sResponded on October 21, 2024

   Hello - Thank you for taking the time to share such a thoughtful review! We’re so glad to be one of your favorite spots for quiet dining and you've consistently enjoyed the lake views, service, and food. It’s wonderful to hear that you enjoyed our brunch, especially the Shakshuka—your description sounds delicious! We also appreciate your suggestion about the sauce, and we’ll certainly share that with our kitchen team to ensure the balance of flavors is just right. We look forward to welcoming you back for many more great meals! - Francheska Milne - Assistant to the General Manager
   

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5. D

   Dawn

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on October 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went to Maestro’s for happy hour to celebrate our anniversary. The food menu was limited but everything was very tasty. We were treated to a delicious dessert. Our server was excellent and very attentive. All in all a very satisfactory experience.
   

   Maestro’sResponded on October 21, 2024

   Hello Dawn - Thank you for choosing Maestro’s to celebrate your anniversary! We're delighted to hear you enjoyed the tasty dishes and the special dessert treat. It’s wonderful your server provided attentive service to make your experience even more memorable. We always aim to create a charming and scenic atmosphere for special occasions, and we're so glad it contributed to your enjoyment. We hope to welcome you back again soon for another wonderful visit! - Francheska Milne - Assistant to the General Manager
   

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6. H

   Harmony

   Toronto

   1 review

   5.0

   1 review

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An outstanding experience from start to finish for our Thanksgiving dinner!
   

   Maestro’sResponded on October 16, 2024

   Hello Harmony - Thank you so much for your fantastic review! We are absolutely delighted to hear you had an outstanding experience from start to finish during your Thanksgiving dinner. It’s wonderful to know everything—from the food to the service and ambiance—met your expectations. We’re thrilled you chose us for such a special occasion, and we look forward to welcoming you back for more memorable experiences, whether it's for a celebration or just to enjoy our scenic views. - Francheska Milne - Assistant to the General Manager
   

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7. C

   Colleen

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined on October 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   TLDR; we had a disappointing experience overall. Details: Our family of four adults arrived a couple of minutes prior to our reservation time (6:30) & were seated in the bar lounge. We could see couples seated at tables of four & empty tables for two. What is the point of making a reservation? The bartender offered us water then we ordered cocktails & our food (prix fixe Thanksgiving, no subs or special requests). The cocktails arrived with our soup course! We had to ask for the soup to be taken & come back after our cocktails. They said it would be under the heaters. When it came back, we had to ask for spoons and pepper. It was very good squash soup. We had to ask to order wine with dinner. The bartender was unfamiliar with the wine list. They had one Beaujolais, which I said four times. They ultimately returned and asked me to point it out. By this time our food was in front of us, except for about a five-seven min. wait for one person's, causing us all to wait despite urgings to begin. My son had to request a knife since his rolled napkin held two forks. Again we requested pepper, & just two of the three meals got peppered. When the final plate arrived, they asked for pepper. The wine was opened proficiently, but the bartender chose to pour into the glass of the person on my left, who tasted it. Fine, not correct, but whatever. The wine was delicious & suited the main course very well. The mains were overall fine, but some of the turkey pieces (all breast) were oddly very hard to cut. One person has arthritis & wished for a steak knife. :( The veggies, turkey dressing, gravy, & mashed potatoes were very good. When paying, the bartender placed the machine over the bill which I took time to review. They lurked over me, so it was very awkward when trying to consider the tip. I gave 20%. They really need to be trained. Maestro's has an A team, we just didn't get them. What sad service & experience. Grateful for being able to eat out but hoped for so much more.
   

   Maestro’sResponded on October 16, 2024

   Hello - I’m sorry to hear about the disappointing experience you had during what should have been an enjoyable Thanksgiving dinner. It’s clear several aspects of the service and meal fell far short of the standard we aim to provide. Your experience with the bar service, from the timing of your cocktails and soup to the unfamiliarity with the wine list, is unacceptable. We will be addressing these issues directly with our team to ensure they receive the training they need to handle situations with more competence and care. We value loyal local guests like yourself and deeply regret this visit left such a negative impression. I would love the opportunity to personally welcome you back and ensure that your next experience is much more enjoyable. - Fran - Assistant to the General Manager
   

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8. L

   Lisa

   Seattle

   23 reviews

   vip
   4.0

   23 reviews

   Dined on September 30, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 2

   There was a very loud group of young women they tried to sit us by .. we had to ask to be moved to the other side of the restaurant so we could hear each other .. the service was excellent .. the food was ok .. beef carpaccio has no flavor .. needs truffle oil or Parmesan cheese or something on it .. our seafood pasta was good .. overall a nice meal but pricy ..
   

   Maestro’sResponded on October 1, 2024

   Thank you for sharing your feedback! We're glad to hear that you had excellent service and enjoyed the seafood pasta. However, we’re sorry to hear that the ambience didn’t meet your expectations and that the noise level affected your experience. We'll definitely take your suggestion about the beef carpaccio into consideration – it’s important to us that every dish has great flavor. We understand the meal was on the pricier side, and we appreciate your honest feedback as it helps us improve. We hope to welcome you back for an even better experience next time! - Francheska Milne - Assistant to the General Manager
   

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9. C

   Carla

   Calgary

   62 reviews

   vip
   5.0

   62 reviews

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful atmosphere, delicious food and great service!
   

   Maestro’sResponded on September 27, 2024

   Hello Carla - Thank you so much for your kind review! We’re thrilled to hear you enjoyed our atmosphere, food, and service. It's always wonderful to know when our efforts create a memorable experience for our guests. We truly appreciate your feedback and look forward to welcoming you back for another great visit soon! - Francheska Milne - Assistant to the General Manager
   

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10. J

    Julia

    Vancouver

    4 reviews

    1.0

    4 reviews

    Dined on September 19, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    Unfortunately this place has gone from a great restaurant to one lacking on everything. I took my partner there for his birthday. Service was very slow, even though the server was attentive, we had to wait a long time. Got our order wrong or not at all. The only thing we got right and on time was the bill!!! We’ll try again. Hopefully it’ll go back to what it used to be.
    

    Maestro’sResponded on September 27, 2024

    Hello Julia - I sincerely apologize your recent visit did not meet the high standards you had come to expect from us, especially on such a special occasion like your partner's birthday. We deeply regret the slow service and mix-ups with your order, and I understand how frustrating that must have been. While I’m glad to hear that your server was attentive, the delays and mistakes you experienced are certainly not reflective of the level of service we aim to provide. Please know we are taking your feedback seriously. We appreciate your willingness to give us another chance, and we hope to exceed your expectations when you return. If you would like to reach out to me directly before your next visit, I’d be happy to personally ensure that your experience is a positive one. Francheska Milne
    

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