M Italian

Review summary

1. V

   Vanessa

   Cleveland

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   The service was abysmal. We sat at the table for one hour before we got a menu. The wrong food was delivered to our table. When we alerted the manager (after repeated attempts to get the attention of the server) she declined to actually apologize. I’ve never before experienced this level of horrendous service.
   

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2. B

   Blake

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Did not go how we expected. Small environment, tables are to close together.
   

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3. B

   Barb

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love this restaurant but it can get pretty noisy inside. Sitting on the patio is much better but a little chilly for me in winter. I chose the baked rigatoni alla vodka. It's pretty spicy so be aware of that.
   

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4. D

   Davin

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was delicious. Simple, but impressive flavor.
   

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5. N

   Nicole

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food here is always enjoyable. Even the bread at the start is delicious. The pizzas are good, the pastas are my favorite. Their cauliflower appetizer is a major hit. Always love dinner here.
   

   M ItalianResponded today

   Thanks for the feedback, Nicole! We're thrilled to hear that you enjoyed our food, especially the bread, pizzas, and cauliflower appetizer. It's great to know that our cauliflower appetizer is a hit too! We appreciate your kind words about our food and we're glad you always love your dinner here at M Italian. We'll continue to deliver the great experience you've come to expect from us. Looking forward to your next visit!
   

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6. P

   Phillip

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant in the Cleveland area for ambience, food quality and service. Wish it was on the west side of Cleveland.
   

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7. G

   Gegam

   Cleveland

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our server was rude and mean. Does not want to come back to see her again . Never had that kind of experience at any Chagrin Falls restaurant. Do not expect have that kind of service at New Year Eve. The walking was welcome, the atmosphere was perfect but the server was just an awful.
   

   M ItalianResponded today

   Thanks for visiting us, Gegam. We're sorry to hear about your recent experience at M Italian. We pride ourselves on our guest service, and it's disappointing to hear that we didn't meet your expectations on New Year's Eve. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide the kind of service you've come to expect from us. If you'd like to discuss this further please give us a call at 440 247 7474 and ask for Ryan. Best, The Management Team
   

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8. B

   Bernadette

   Cleveland

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated promptly at 7:00 for our reservation. Greeted by Pierre who was a fantastic and attentive server. The scallop appetizer was phenomenal. Salads were good too! We had a ravioli and bolognese as entrees and they were flavorful and delicious. It was a lovely new year dinner! Will definitely be back
   

   M ItalianResponded today

   Thanks for the feedback, Bernadette! We're thrilled to hear that you enjoyed your time at M Italian and enjoyed our scallop appetizer and entrees. It's always a pleasure to receive positive feedback from our valued guests. We look forward to welcoming you back for another lovely new year dinner.
   

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9. H

   Harmina

   VIP

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dined at M Italian for New Year's Eve dinner with my husband and two kiddos (ages 11 and 9). Had a fantastic time! Food was delicious and of high quality. Freshly prepared pastas. Pizzas were very tasty. Fantastic kids menu with large portions. We had lots of food to pack up and take home. Our server Justin was highly attentive and on the ball with everything. We didn't have to wait long for anything including cocktails, appetizers; the wine for dinner arrived just before our meals which was perfect. Justin took excellent care of us and made sure that we had everything that we needed. We didn't feel rushed. This place has a really nice ambience for a fun evening out and great food too!
   

   M ItalianResponded today

   Hello Harmina, We're thrilled to hear that you and your family enjoyed your New Year's Eve dinner at M Italian! It's wonderful to know that our fresh pasta, delicious pizzas, and kid-friendly menu met your expectations. We're also glad that our attentive service was able to enhance your experience. We strive to provide an enjoyable dining experience for all our guests, and we're glad we hit the mark for you. We appreciate your kind words and high ratings. We look forward to serving you and your family again soon! Best Regards, The Management Team
   

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10. A

    Angela

    Cleveland

    7 reviews

    5.0

    7 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a very joyous time and a superb dinner at M Italian. It was a great way to end our year!
    

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