Luminosa

Review summary

1. V

   Victor

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was top notch! Our server was very attentive and respectful. Overall a wonderful experience, we would love to come back!
   

   LuminosaResponded 3 days ago

   Hello Victor, Thank you for dining with us and sharing your nice comments. We appreciate the 5-star review and learning "the food was top notch" and you had a wonderful visit. We look forward to welcoming you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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2. D

   David

   VIP

   Baltimore

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite dining experiences. Everything we had that night was excellent
   

   LuminosaResponded 3 days ago

   Hello David, Thank you for dining with us. We appreciate the 5-star review and knowing this was one of "your favorite dining experiences" and everything was excellent. We also appreciate the support during these challenging times in Asheville and hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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3. N

   Natalie

   Milwaukee

   1 review

   3.0

   1 review

   Dined on December 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This is my second time at Luminosa but we will not return. Food is average, very small serving sizes and ridicualous pricing. Service is excellent. Notebaly, $22 for the tiniest plate of carpaccio that really wasn't raw and had the texture of deli roastbeef sliced thin is over the top. Dissapointed second time.
   

   LuminosaResponded 7 days ago

   Hello Natalie, Thank you for dining with us and sharing your feedback. We are sorry to learn you were not happy with the food portions and pricing. We are pleased you enjoyed the service; however, we strive to deliver a 5-rating experience in all rating categories. Natalie, we would like to invite you back as our guest and have the culinary team provide you with a variety of items off the menu to both experience the wide range of pasta items and other you may be interested sampling. I will send you a message with my contact information. Thank you for supporting us during these challenging times in Asheville. Jeff Elstro-General Manager The Flat Iron Hotel
   

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4. D

   David

   Western NC

   62 reviews

   5.0

   62 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great, and we enjoyed our evening at Luminosa very much. However, the noise level was sufficiently high that we had difficulty hearing what the server was saying. Indeed, we had to raise our voices to hear each other. I discussed this with the server, and he said the noise level is lower in the rear of the restaurant. Next time, we’ll ask for a table in that section.
   

   LuminosaResponded on December 10, 2024

   Hello David, Thank you for dining with us. We appreciate the 5-star review, your nice comments, and knowing you enjoyed your visit. David, we are in the process of adding acoustical panels in the lower dining room to assist with the noise level. It can on occasion be louder in this area when we have large groups and guests enjoying themselves. We hope to welcome you back again soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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5. L

   Lorie

   VIP

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful meal in a quaint, charming boutique hotel. Service was impeccable… Appalachian Italian cuisine with fresh, local ingredients. Excellent meal!
   

   LuminosaResponded on December 8, 2024

   Hello Lorie, Thank you for dining with us and sharing your nice feedback. We always enjoy learning when our service team members are providing friendly, knowledgeable, attentive, and warm hospitable service. We will be sure to pass along your compliments to Kristen and share "she made your experience". We hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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6. G

   Greta

   VIP

   Charlotte

   20 reviews

   5.0

   20 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ace was our host- he was extraordinarily professional and was our guide on this tasty curated culinary journey. Highest praise. Our party of six was both entertained and very pleased with the food
   

   LuminosaResponded on December 8, 2024

   Hello Greta, Thank you for dining with us. We appreciate the 5 star review and nice comments on the food and service. We always enjoy learning when our service team members are providing professional, knowledgeable, friendly, and warm hospitable service. We will pass along your wonderful comments to Ace. Thanks again and we hope to welcome you back soon. Jeff Elstro-General Manager The Flat Iron Hotel
   

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7. K

   Karen

   Washington DC

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dining experience. Service top notch. You could feel the teamwork from the team. Meal was excellent
   

   LuminosaResponded on December 6, 2024

   Hello Karen Thank you for dining with us. We appreciate the 5-star review and your nice comments on our service team. We always enjoy learning when our service team is providing "top notch" hospitable service. Karen, we also appreciate your support during these challenging times in Asheville and hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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8. T

   Tim

   Atlanta Metro

   12 reviews

   5.0

   12 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening at Luminosa! The food, the service by Jamie, and the atmosphere was all fantastic. What a jewel in the Asheville crown. Thank you!
   

   LuminosaResponded on December 6, 2024

   Hello Tim, Thank you for dining with us. We appreciate the 5-star review and your nice comments on the food and Jamie's "fantastic" service. We are happy to learn you had a wonderful visit and hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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9. C

   Charles

   Western NC

   17 reviews

   5.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow. The perfect dining experience. I come every week. Thx yall
   

   LuminosaResponded on December 8, 2024

   Hello Charles, Thank you for dining with again this week. We appreciate your weekly support and are happy to learn it's still a "wow" experience for you. We look forward to seeing you soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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10. D

    Deborah

    Miami

    3 reviews

    4.0

    3 reviews

    Dined on December 3, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was absolutely outstanding…not only delicious but so creative, beautifully prepared. The restaurant is extremely noisy though and it is difficult to hear your dinner guests in conversation.
    

    LuminosaResponded on December 6, 2024

    Hello Deborah, Thank you for dining with us. We appreciate your nice comments on the food and knowing you enjoyed your visit. We apologize for experiencing a noisy evening. We will be adding some acoustical panels to assist with the sound absorption to assist with noise when the restaurant is full of more expressive guests. We hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
    

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