Lucia - York

Review summary

1. M

   Maxine

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic from start to finish. The food the service the wine all exceptional. It was our 2 nd visit to Lucia,s looking forward to the 3rd . Thank you for a lovely evening.
   

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2. C

   Ceri

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, brilliant table service. Thank you Lucia’s
   

   Lucia - YorkResponded 1 day ago

   Hi Ceri, Thank you for taking the time to leave a brilliant 5* review. I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on your praises to both the front of house and kitchen team who'll be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the future! Kindest Regards, Alex
   

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3. S

   Shane

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and nicely plated. I realy enjoyed the ambience of the restaurant.
   

   • 

   Lucia - YorkResponded 1 day ago

   Hi Shane, Thank you for taking the time to leave a wonderful 5* review! I'm delighted to hear of your most recent visit to our restaurant. I'll be sure to pass on all your praises to both the kitchen and front of house team who'll be thrilled! I do hope we have the pleasure of welcoming you to our restaurant in the near future! Kindest Regards, Alex
   

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4. G

   Georgina

   Yorkshire

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We booked our table of 8 and a baby back in September for Christmas Eve. We have been for a meal Christmas Eve many times at Lucia’s. However we were all very disappointed with the service this year. The waitress didn’t take our food order until 35 minutes of being in the restaurant which only left us 1 hour 30 mins left to eat our meals. We all wanted 3 courses however we weee told to leave after 2 hours which was straight after our second course as they were busy. At the time of telling us to leave as they needed the table for another party we were feeding our 11 week old baby and they didn’t even find us another table to finish our meal and feed our baby. We were very disappointed with the service and even spoke to the manager who also didn’t want to know. We will not be returning for a meal on Christmas Eve again. When feeding a baby of 11 weeks and only just finished our meal, the manager should have allocated us another table as there were plenty upstairs.
   

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5. D

   Danielle

   Edinburgh

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food and staff were fab, a little slow on the bill, but cannot be faulted. The mocktail was more ice than drink but the cocktail was fabulous.
   

   Lucia - YorkResponded 1 day ago

   Hi Danielle, Thank you for taking the time to leave a lovely review. I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on your praises to both the front of house and kitchen team who'll be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the future! Kindest Regards, Alex
   

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6. M

   Michal

   Yorkshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recommend to anyone,food is mouth watering and service exceptional
   

   Lucia - YorkResponded 4 days ago

   Dear Michal, Thank you for taking the time to leave a great 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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7. L

   Lynne

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came November 15th. Booked again Dec 7th, but due to storm Darragh had to postpone to Sun 22nd Dec and cancelled trains. I’m Gluten Free, fabulous choice, was so looking forward to returning due to large choices on GF menu. Great ambiance, staff exceptional service, fabulous location in York to all shops. Would highly recommend to anyone See you again soon/ in the New Year u hope
   

   Lucia - YorkResponded 4 days ago

   Dear Lynne, Thank you for taking the time to leave a fabulous 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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8. R

   Rob

   Manchester

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant food and brilliant service we had a great time
   

   Lucia - YorkResponded 4 days ago

   Dear Rob, Thank you for taking the time to leave a fantastic 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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9. D

   David

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Once again high class food , service and setting. Love this place
   

   Lucia - YorkResponded 4 days ago

   Hi David, Thank you for taking the time to leave a great 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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10. E

    Emma

    Yorkshire

    1 review

    4.0

    1 review

    Dined 6 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Communication not good payment not taken from the account id asked it to be taken from previous before meal Iv tried twice to call the restaurant no joy and the phone just rang off
    

    Lucia - YorkResponded 4 days ago

    Hi Emma, I'm sorry to hear you experienced difficulties in getting in touch with the restaurant. Our team do try their best to answer the phone at all times but at times during a Saturday evening, it can be missed. We have taken your feedback on board and will work hard to ensure our communication remains efficient even during our busiest times. Kindest Regards, Alex
    

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