Lucia - York

Review summary

1. P

   Paul

   Yorkshire

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We paid upfront for the new year set menu and two glasses of preseco we arrived early which wasn’t a problem but they were running late anyway so had to wait 25 mins over our booking slot but they did give us the first drinks for free because of this. We asked for our two glasses of presseco but still never got them yet, then when we went to order they didn’t have two of the choices for starter so we had to settle for something that we didn’t really want but it was either that or nothing. The main courses were lovely and can’t fault them but the service from one of the staff was not nice at all very abrupt etc, we ordered our desert which then after 45 minutes of not getting this we decided to just get the bill and leave. so paid £100 for a starter and main meal absolutely ridiculous, we were not the only ones as we could see lots of other people were having similar problems with food choices and even their bill at the end trying to over charge on 3 tables around us alone so wouldn’t like to think how many others had this problem too. Food was lovely what we had but would not be going back and would not recommend any of our friends to go there.
   

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2. K

   Keri

   Yorkshire

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We went for the New Year’s Eve set menu (3 courses and a glass of prosecco for £50). We booked our table for 9:30. When we arrived we had to wait 30 minutes for our table to become available. Service was very slow and we didn’t get our mains until 11. The meatball starter was also cold. It felt like they were overbooked and didn’t have enough staff. Overall our experience was fair but I wouldn’t rush to go back.
   

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3. S

   Stanley

   Yorkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great the service was great loved the restaurant and will definitely be back again
   

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4. K

   Karen

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience was fab and both food and service were amazing
   

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5. K

   Keith

   Lincolnshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only criticism I have is it was my wife’s 70th birthday but no effort was made to make it a very special occasion.
   

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6. C

   Claire

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really good experience, food and service was excellent, just a little expensive
   

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7. S

   Stuart

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed a tasty meal for four outside under the heaters. The staff were very attentive and made our visit very pleasant. The tables outside are in a very secluded location, making Lucia a wonderful place to hide away from the busyness of the city centre.
   

   Lucia - YorkResponded 2 days ago

   Dear Stuart, Thank you for taking the time to leave a great 5* review! I'm delighted to hear of your most recent experience and I will be sure to pass on all your praises to both our front of house and kitchen team who will be thrilled. We look forward to welcoming you back in the near future! Kindest Regards, Alex
   

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8. I

   Ian

   Yorkshire

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious food, with friendly and efficient service. Probably the best restaurant in York.
   

   Lucia - YorkResponded 2 days ago

   Dear Ian, Thank you for taking the time to leave a fabulous 5* review! I'm delighted to hear of your most recent experience and I will be sure to pass on all your praises to both our front of house and kitchen team who will be thrilled. We look forward to welcoming you back in the near future! Kindest Regards, Alex
   

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9. D

   Dawn

   Norfolk/Suffolk

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Delicious food and variety, but a long wait for the starter and main course
   

   Lucia - YorkResponded 2 days ago

   Hi Dawn, Thank you for taking the time to leave a lovely review! I'm delighted to hear of your most recent experience and I will be sure to pass on all your praises to both our front of house and kitchen team who will be thrilled. We look forward to welcoming you back in the near future! Kindest Regards, Alex
   

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10. T

    Tracey

    Cambridge

    4 reviews

    5.0

    4 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lucia has gluten free and vegan menus which is really good as 2 of us have food intolerances. The waitress was lovely and helpful and checked with the kitchen about other dietary requirements for us. Wonderful service and delicious food.
    

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