LU LU Craft Bar + Kitchen

Review summary

1. OT

   OpenTable Diner

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It is a family-owned restaurant with excellent service and great-tasting food. You can tell they take pride in the place.
   

   LU LU Craft Bar + KitchenResponded today

   Thank you for recognizing the care we put into our restaurant! We’re proud to be family-owned and appreciate your support. Looking forward to your next visit!
   

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2. S

   Sharolon

   Seattle

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been coming to Lu Lu every time I visit WSUTC and it is always my first and favorite place to go. This was the first time I had the opportunity to sure my favorite TC spot and this is now our department go to spot in Richland. Thank you for being just as amazing now as when I first visited in 2015.
   

   LU LU Craft Bar + KitchenResponded 2 days ago

   We truly appreciate your continued support over the years! It’s an honor to be your go-to spot, and we’re thrilled to hear your department now shares in the experience. Looking forward to welcoming you back on your next visit to WSUTC!
   

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3. E

   Emily

   New York City

   1 review

   5.0

   1 review

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a nice birthday dinner with family. The staff was wonderful. My MIL uses a walker so it was great that they have access to the main dining room via a ramp that is used by the wait/service staff. They cleared the path when we were being seated and when we were exiting. As always, our meals were yummy!
   

   LU LU Craft Bar + KitchenResponded today

   We're so glad you had a great birthday dinner with your family! It's important to us that all guests feel comfortable and taken care of. We appreciate your kind words and look forward to welcoming you back soon!
   

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4. J

   Josh

   Seattle

   1 review

   3.0

   1 review

   Dined on February 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Wasn’t a huge fan of the food that was served. I don’t understand the appeal of the pig candy. I’m sure if I ordered different food I would have enjoyed it much more.
   

   LU LU Craft Bar + KitchenResponded on February 21, 2025

   We appreciate your feedback! Not every dish is for everyone, but we’d love for you to give us another try and find something that hits the spot for you. Let us know what flavors you enjoy, and we’d be happy to recommend something next time!
   

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5. OT

   OpenTable Diner

   VIP

   Seattle

   1 review

   5.0

   1 review

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience whenever I go. I went this time with my family to celebrate my dad's birthday and I was surprised my dad had never been there - he loved it and can't wait to go again! Thank you!
   

   LU LU Craft Bar + KitchenResponded on February 18, 2025

   Glad to hear your dad loved it! We’d love to have you both back again soon. Thanks for celebrating with us!
   

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6. K

   Kim

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Had dinner reservations for 5:15 for 5 people. Two showed about 5:10 and were seated. Then they were asked if “we’d be done by 7:30”. Not really a big deal but was just odd and a tad bit rude. Other members of the party arrived about 5 minutes later. They were told to “go up the first set of stairs and we’d see our party “ ok um can honestly say I’ve usually been escorted to the table rather than just given directions. All and all just a very odd experience by the host
   

   LU LU Craft Bar + KitchenResponded on February 18, 2025

   Thank you for sharing your experience. We strive to provide a warm and welcoming atmosphere from the moment guests arrive, so I understand how this could have felt off. Your feedback about the seating process and communication from our host team is valuable, and we’ll take a closer look to ensure every guest feels properly guided and accommodated. I appreciate you bringing this to our attention and hope we can provide a smoother experience on your next visit.
   

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7. M

   Mackenzie

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was very kind and the food came very fast for such a busy weekend
   

   LU LU Craft Bar + KitchenResponded on February 18, 2025

   Great to hear that our team took good care of you, especially during a busy weekend! We appreciate your visit and hope to see you again soon.
   

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8. T

   Thea

   Seattle

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   My dates food came out hot but my food which arrived at the same time was cold and I did not order a dish that was suppose to be cold.
   

   LU LU Craft Bar + KitchenResponded on February 18, 2025

   That’s disappointing to hear. We strive to ensure every dish arrives at the perfect temperature, and it sounds like we missed the mark. We appreciate the feedback and hope you'll give us another chance to make it right next time.
   

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9. J

   Jennifer

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   amazing experience i would definitely go back, perfect for date nights
   

   LU LU Craft Bar + KitchenResponded on February 18, 2025

   Glad to hear you had an amazing experience! We’d love to have you back for another great date night. Looking forward to your next visit!
   

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10. SL

    SandiL

    Seattle

    32 reviews

    5.0

    32 reviews

    Dined on January 14, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great time, fries were arrived a bit cold, but we had a great server and gave us a new plate. The steak Thai salad is excellent.
    

    LU LU Craft Bar + KitchenResponded on January 15, 2025

    Thank you for sharing your experience! We're glad to hear your server took great care of you and that you enjoyed the steak Thai salad. We appreciate your understanding and look forward to serving you again soon!
    

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