Louvino Cincinnati OTR

Review summary

1. D

   Deanna

   VIP

   Charleston

   128 reviews

   4.0

   128 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Our 4th time here. Love the old fashioned, onion and goat cheese spread, bacon wrapped dates, brussel sprouts salad and risotto. A good meal!
   

   Louvino Cincinnati OTRResponded 1 day ago

   Dear Deanna, Thank you for your continued support and for sharing your experience! We're thrilled to hear that you love our Old Fashioned and enjoy favorites like the onion and goat cheese spread, bacon-wrapped dates, Brussels sprouts salad, and risotto. It means a lot to us that you've dined with us multiple times, and we truly appreciate your kind words. Looking forward to welcoming you back for your 5th visit soon! Best, Scott Hughes Louvino Management Team
   

   Is this helpful?

2. D

   Dakota

   Cincinnati

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Our service was good but the food was extremely over priced and it wasn't very good. The crab cake was mediocre, the lobster bisque was the best part, we didn't have a choice on how we wanted our steak to be cooked, the potatoes were just gross, and the sponge cake was terrible. The food was extremely over priced for what it was.
   

   Louvino Cincinnati OTRResponded 2 days ago

   Dear Dakota, Thank you for sharing your feedback. We're glad to hear that you enjoyed the lobster bisque and that our service met your expectations. However, we're sorry to learn that the rest of your dining experience didn’t meet your standards—or ours. We take pride in both the quality of our food and the value we provide, so we truly appreciate your honest input. Your comments about the steak, potatoes, and dessert have been noted, and we will share them with our culinary team for review. We always strive to improve, and guest feedback is invaluable in that process. If you’d be open to it, we’d love the chance to make things right. Please reach out to us directly so we can discuss your experience further. Best regards, Scott Hughes Louvino Management Team 513-813-3350
   

   Is this helpful?

3. B

   Barbara

   Cincinnati

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Galentine’s Event! We always have delicious food with cute decorations! Bella was a great server too!
   

   Is this helpful?

4. J

   Jack

   Cincinnati

   8 reviews

   5.0

   8 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Waiter made the experience. Friendly, knowledgeable and timed his presence well. Definitely recommend. Good food, great drink list
   

   Is this helpful?

5. A

   Ann

   Cincinnati

   17 reviews

   4.0

   17 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had an eventful time with a hard working waitress. She was friendly and attentive even when chaotic 15 minutes of an unexpected door alarm screeched. She offered comping her tables desserts while still working to get our food to us. We were shortly served our meals after that and they were chilled so we figured the plates were sitting in pass window while the whole staff was doing their best to quiet the alarm and deal with the chaos . Our was was great and our meals were good but hot would have made them great. We still will visit again and chalk it up to just a thing that happen
   

   Louvino Cincinnati OTRResponded on February 5, 2025

   Dear Ann, Thank you for taking the time to share your experience. We truly appreciate your understanding and patience during what was certainly an unexpected situation. It’s wonderful to hear that your waitress provided friendly and attentive service despite the chaos—our team works hard to make every guest feel taken care of, and we’re glad that showed. We do apologize that your meals weren’t as hot as they should have been. Your feedback is invaluable, and we’ll be sure to review our service flow to ensure a smoother experience in the future. We’re grateful for your support and look forward to welcoming you back for a visit that’s memorable for all the right reasons next time! Best, Scott Hughes Louvino Management Team
   

   Is this helpful?

6. j

   joan

   Cincinnati

   14 reviews

   3.0

   14 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   I think we had an unusual night at Louvino. An alarm Went off for over 20minutes after we had ordered our dinner. The staff was very delayed in coming to our table to update us on the situation. The special for the night was a great value - $25 for bolognese, a salad, and class of wine.
   

   Louvino Cincinnati OTRResponded on February 5, 2025

   Thank you for dining with us at LouVino and for sharing your experience. We sincerely apologize for the disruption caused by the alarm and any delay in communication from our staff. That is certainly not the experience we strive to provide, and we appreciate your patience during what was an unusual evening. We're glad to hear that you enjoyed our nightly special and found it to be a great value. Your feedback is invaluable to us, and we’ll use it to ensure better service in the future. We hope to have the opportunity to serve you again and provide the seamless and enjoyable dining experience you deserve. Best regards, Scott Hughes Louvino Management Team
   

   Is this helpful?

7. S

   Shelby

   Cincinnati

   1 review

   5.0

   1 review

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We chose this restaurant for date night and absolutely loved it. The ambiance is so nice, very romantic and sophisticated. The brussel sprouts are 10/10! I had shrimp linguini for my meal and it was very good, so flavorful. Our server Bella was informative about the wine we ordered and was very attentive. We will definitely be back!
   

   Louvino Cincinnati OTRResponded on February 7, 2025

   Dear Shelby, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your date night at Louvino OTR. It sounds like you had a great time with our romantic atmosphere, delicious brussel sprouts, and flavorful shrimp linguini. We're also glad Bella made a positive impression with her wine knowledge and service! We can't wait to welcome you back for another memorable meal. See you soon! Scott Hughes Louvino Management Team
   

   Is this helpful?

8. E

   Eric

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The Scallop & Shrimp Risotto was likely the best seafood dish I’ve ever had the pleasure of eating! Everything else was great but that dish was just amazing.
   

   Louvino Cincinnati OTRResponded on February 5, 2025

   Dear Eric, Wow! We're absolutely thrilled to hear that you loved the Scallop & Shrimp Risotto—it’s wonderful to know it was such a standout for you! Our chefs put a lot of passion into every dish, and your kind words mean the world to us. We're also glad you enjoyed everything else during your visit. Thank you for sharing your experience, and we can’t wait to welcome you back for another amazing meal! Best, Scott Hughes Louvino Management Team
   

   Is this helpful?

9. A

   Atia

   Cincinnati

   1 review

   2.0

   1 review

   Dined on January 26, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Great food, but poor service. I enjoyed the waffle and chicken dish but had a disappointing experience due to multiple service issues. My party of 14 faced long wait times, missing orders, and delays in receiving checks. The server, Sara E., frequently disappeared, and one friend received their food late. The manager was unresponsive, walking past the table despite being informed of the issues. These service flaws prevented a 5-star rating. Despite the service issues, I would go back, everyone has an off day.
   

   Is this helpful?

10. A

    Adam

    Cincinnati

    10 reviews

    5.0

    10 reviews

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was very good! We enjoyed everything we got; one complaint would be that the geotta was slighly overcooked and hard. Other than that, everything else was delicious.
    

    Louvino Cincinnati OTRResponded on January 28, 2025

    Thank you so much for the feedback! We're thrilled to hear that you enjoyed most of the meal. We apologize for the geotta not being up to par and will definitely take note of that for next time. We appreciate you sharing your experience, and we look forward to serving you again soon! Thanks again, Scott Hughes General Manager
    

    1 person found this helpful