Lorea

Review summary

1. t

   tony

   VIP

   Los Angeles

   12 reviews

   3.0

   12 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Amazing food, ambience and views. The service was horrible, never explained menu nor charcuterie board selection, didn’t offer new plates, never presented desert cart and waiter never came by after 30 minutes. My wife had to ask the GM to bring our bill, we thought our waiter either quit or died! Absolutely ridiculous service especially for an upscale resort restaurant. The
   

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2. R

   Robin

   VIP

   Orange County

   24 reviews

   4.0

   24 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The restaurant was very nice. Outdoor seating and the view was amazing! The food choices were very slim. Two of the salads featured kale, which we don’t really like. The other couple choices were too spicy. Overall, not a good food experience.
   

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3. J

   Joanna

   VIP

   San Diego

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had breakfast/brunch at Lorea. The restaurant has a beautiful patio with heaters (for cooler weather). Service and food was good. Recommend the apple pull bread and the french toast, for something different with a twist.
   

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4. A

   Ada

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Staff is very friensly and atmosphere is wonderful.
   

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5. R

   Ron

   VIP

   Los Angeles

   9 reviews

   3.0

   9 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The food, and even the specialty drinks were very bland. We had the pork chop and blackened cod, which were lightly seasoned at best. The chop was overcooked which also lessoned the flavor. The service was excellent.
   

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6. A

   Angel

   VIP

   San Diego

   47 reviews

   5.0

   47 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner experience from food to service and everything in between. Will definitely be coming back when I am in the area.
   

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7. J

   Julie

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience booking for my birthday lunch with my girlfriends! Beautiful ocean views and attentive and friendly wait staff. Will be back again!
   

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8. E

   Eric

   VIP

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   A Missed Opportunity for Excellence I really wanted to love Lorea Restaurant. Its location is perfect, with the convenience of being walking distance from my home and boasting stunning ocean views and a great ambiance. However, my experiences, especially during my birthday celebration last night, have left me disappointed and hesitant to return. During my latest visit, the service was nothing short of a nightmare. After sitting at our table for 22 minutes without any attention, I had to get up and find the manager. To his credit, he was extremely kind and accommodating, taking our order immediately and ensuring the food came out quickly as we were on a tight schedule to make it to a show. Unfortunately, this brief moment of attentiveness was not echoed by our server, who never checked back once—not to refill our drinks or see if we needed anything. At the end of the meal, I had to get up again to request the bill and hand my credit card directly to the manager. While I appreciated his gesture of comping the valet parking, the lack of basic service left a sour taste in what should have been a celebratory evening. As a former server myself, I understand the challenges of the job and still left a 20% tip on our $160 bill for a party of two, but the service fell well below the standards expected of a high-end restaurant. To be fair, the food was good, and I understand I’m paying for hotel resort prices. But great food isn’t enough to make up for poor service—especially when this restaurant has the potential to be so much more. It could easily rise above being just another restaurant in Huntington Beach and become a standout destination. I genuinely hope executive management of the Pasea Hotel reads this review and takes active—not reactive—measures to address these issues. Lorea has so much potential, but until service improves, I don’t see myself returning. It’s truly sad because I wanted to love this place.
   

   LoreaResponded on December 8, 2024

   Hello Eric, Thank you for sharing your feedback, and I’m truly sorry for the disappointing service you experienced during your visit. While I’m glad you enjoyed the food and ambiance, I completely understand how essential attentive service is, especially for a special occasion like your birthday. Your comments about the delays and lack of follow-up have been shared with our team for immediate review. We would love the opportunity to welcome you back in the future to provide you with the exceptional service Lorea is known for. If you decide to give us another chance, please feel free to reach out directly to me, and I will personally ensure your next visit is flawless. Thank you, Lorea
   

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9. J

   Jackie

   VIP

   Los Angeles

   7 reviews

   4.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food and ambiance was excellent! Table service was great. Wait time for drinks at the bar was a little too long IMO. We ordered drinks at the bar and when we got sat at the table. Bartender missed an ingredient in the Old Fashions we ordered. Waiter was kind enough to take those off our bill and the new ones were perfect.
   

   LoreaResponded on December 9, 2024

   Hello Jackie, Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed the food, ambiance, and table service. We truly apologize for the delay with your drinks at the bar and the missing ingredient in your Old Fashioneds. We’re glad our team was able to resolve the issue and ensure your drinks were just right. We truly appreciate your understanding and look forward to welcoming you back soon for another great experience!
   

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10. H

    Hanna

    San Francisco

    6 reviews

    1.0

    6 reviews

    Dined on November 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    We went for a Thanksgiving experience and it did not taste well - burned sprouts, dry cold potato, tasteless turkey, dark meat with a fish taste. The worst part was the manager who was openly indifferent to our concern - half of the 8 people company was still waiting for 90 minutes while the other half had their food served long ago - and it was all set menu. The way it was arranged was also frustrating - looked like a dump pit instead of a Thanksgiving meal. Really frustrating.
    

    LoreaResponded on November 30, 2024

    Hello Hanna, Thank you for your feedback. We're truly sorry that your Thanksgiving experience did not meet your expectations. We understand your frustration with the delay and the food quality and presentation. I'm glad the Manager was able to offer some compensation during your visit. Your input is important to us, and we will be sharing your comments with our kitchen team to help make improvements. We hope you'll give us another opportunity to provide a better experience in the future.
    

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