Lona by Chef Richard Sandoval

Review summary

1. d

   dorothy

   Greater Boston

   15 reviews

   3.0

   15 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were hopeful from the reviews, but found then food undercooked, over-priced, and underwhelming. Each of us had a different kind of enchilada… none of us liked them. Drinks were tasty, however.
   

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2. A

   Angela

   Tampa

   22 reviews

   vip
   5.0

   22 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Enjoyed the meals. We will come back. Loved my salmon dish. My husband felt the steak tacos were a little hard.
   

   Lona by Chef Richard SandovalResponded on November 4, 2024

   Dear Angela, Thank you for sharing your feedback with us! We’re so glad to hear you enjoyed the salmon dish and had an enjoyable meal overall. We apologize that the steak tacos didn’t meet your husband’s expectations this time, and we appreciate the feedback as it helps us improve. We look forward to welcoming you both back soon for another delicious experience!
   

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3. A

   Anet

   Key West

   15 reviews

   vip
   5.0

   15 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect 👌 We definitely come back again
   

   Lona by Chef Richard SandovalResponded on October 23, 2024

   Dear Anet, We're thrilled to hear that you had a great time at Lona and that everything was perfect for you. We strive to provide our guests with the best food and service, and your kind words are a testament to our efforts. We look forward to welcoming you back again soon.
   

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4. J

   Jenny

   Orlando

   22 reviews

   vip
   5.0

   22 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best happy hour! Nachos and margaritas were Delicious!
   

   Lona by Chef Richard SandovalResponded on October 23, 2024

   Dear Jenny, We're thrilled to hear that you enjoyed your time at Lona by Chef Richard Sandoval! It's great to know that our happy hour made a lasting impression on you. We're glad you enjoyed our nachos and margaritas. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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5. P

   Patricia

   Tampa

   5 reviews

   3.0

   5 reviews

   Dined on October 13, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   I went for lunch at 1 pm and there was a very limited “brunch” menu.
   

   Lona by Chef Richard SandovalResponded on October 23, 2024

   Thanks for the review, Patricia. We understand your concern about the limited brunch menu and we're sorry for any inconvenience caused. We're constantly working on improving our menu and your feedback is invaluable in this process. We hope to have the opportunity to serve you again soon!
   

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6. y

   yolanda

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing experience at Lona Restaurant. The ambience, service and food were all top-notch. Deli, Deli
   

   Lona by Chef Richard SandovalResponded on October 23, 2024

   Dear Yolanda, Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at Lona. It's fantastic to know that our service, ambience, and food met your expectations. We strive to provide top-notch dining experiences for all our guests and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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7. OT

   OpenTable Diner

   Tampa

   2 reviews

   vip
   5.0

   2 reviews

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious!!! Service was great! The restaurant was cute.
   

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   Lona by Chef Richard SandovalResponded on September 24, 2024

   Dear Guest, Thanks for the review! We're thrilled to hear that you enjoyed your meal and the service at Lona by Chef Richard Sandoval. We take pride in creating a cozy and inviting atmosphere for our guests, so we're glad you appreciated it. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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8. N

   Nalin

   Tampa

   9 reviews

   vip
   5.0

   9 reviews

   Dined on September 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was amazing, service was excellent! Would highly recommend
   

   Lona by Chef Richard SandovalResponded 6 days ago

   Thanks for the review, NalinP! We're thrilled to hear that you enjoyed the food and service at Lona. We always strive to provide an exceptional dining experience, and we're glad to know we hit the mark during your visit. Your high recommendation means a lot to us. We look forward to welcoming you back soon!
   

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9. C

   Caroline

   Baltimore

   1 review

   2.0

   1 review

   Dined on September 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Despite not being exceedingly busy, service was slow. After ordering, a wrong meal was still delivered and we never received one item we ordered. The margaritas were good but $18 is excessive.
   

   Lona by Chef Richard SandovalResponded on September 18, 2024

   Hi Caroline, Thanks for the feedback. We're sorry to hear about your experience at Lona. It's disappointing to know that you felt our service was slow and that there was a mix-up with your meal order. We take your comments seriously and will use them to review and improve our service. We're glad you enjoyed our margaritas, but we hope the overall experience was satisfactory. We hope to have the opportunity to serve you again and provide a better experience. - The Lona Leaders
   

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10. C

    Chakita

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on September 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place was suggested by a friend and my boyfriend and i loved the ambiance of the restaurant. The food was top tier as well. Will definitely be back
    

    Lona by Chef Richard SandovalResponded on September 13, 2024

    Dear Chakita, Thank you for the glowing review! We’re thrilled that you and your boyfriend loved the ambiance and found the food top-notch. We’re so glad your friend’s recommendation brought you here, and we look forward to having you back for another fantastic visit!
    

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